I went to the L'oreal Academy to schedule an appoi...
I went to the L'oreal Academy to schedule an appointment 2 months ago 2 half ago on 07-08-2018.
The attendant informed me, after analysed my hair and hearing from me about my necessities and focus over my colour hair desire, that it would be better if I scheduled a schedule with a professional colorist, which would only be available on 02-11-2018, at the time of 13:30.
After the made the appointment, I went to L'oreal Academy twice on different scheduled dates (the last one on 9/29/2018) to make reaction tests on my skin.
I accepted to wait for this time so long because I am eager to change the tone of my hair - I have many white threads and at the moment I can not pay large sums of money for this service.
On 29-10-2018 I received a secretarial call from the L'oreal Academy informing me that my schedule on 02-09-2018 would be at 12:30 pm and no more at 13:30 pm on 02-11-2018.
On 02-11-2018 I received a call from the same office saying that my schedule would be 12:00 and that I was delayed in 15 minutes. I tried to argue with her that my schedule was rescheduled from 1:30 pm to 12:30 and I would arrive in 10 minutes on the spot.
Upon arriving at the L'oreal Academy, this office informed me that I would not be served and very rude and rude did not let me argue that she herself had changed my schedule from 13:30 pm to 12:30 pm and only then was she informed me that My schedule was 12:00.
I am deeply disappointed and feeling very disrespected as a consumer and human being, by the treatment I received from this officer and from L'oreal as a global company. I've never been so badly treated in my life.