L.a. care health plan Reviews

It's a labrynthine incomprehensible bureaucracy but that's as or more true with all US healthcare. Actually I find them easier to deal with than Kaiser which was always a nightmare even for $300 a month. Also it is FREE for most low income people.

I've never once been asked to foot the bill for a copay or been denied at least the generic version of some medication, it makes a tremendous difference.

I just never know what website or phone number to call cause there's like twenty and honestly we need to just have single payer but yeah I get better care for FREE than I did for hundreds a month, and this is especially true with regards to mental health services like psychiatry which are typically not well respected for reimbursement by the for profit insurance leeches (Kaiser is non profit, just terribly organized).

Failed to provide any information and kept rushing me off the phone saying to call after 4 pm saying they re open 24 hours when in reality they stop answering after 5. Such a hassle with getting through to them and having them process requests. Horrible experience and a waste of time. If I could avoid them I would but unfortunately I have to deal with them since they work with Kaiser. Bertha R was hella rude on the phone too, like excuse me for trying to get some healthcare for my son

I could write a novel when talking about my bad experiences But what I want to talk about here is chiropractic care. It is a right listed in the L.A. care handbook that you can get 2 visits per month w/o an authorization. BUT THIS IS A TOTAL LIE!!!!!!! You cannot get in w/o an authorization and LA care makes it impossibly difficult to get an authorization. I have been trying for 81/2 months!!!! Ive received a total of 5 visits when I should have 17!!! LA CARE YOU HAVE A CLASS ACTION LAWSUIT COMING YOUR WAY ON BEHALF OF ALL THE PEOPLE YOU DENY CHIROPRACTIC SEVICES TO!!!!!!!!!!!Q!

So I have been dealing with a huge mistake with my identity and was suddenly uninsured and at the mercy of social security adm and my health care insurance provider. Covid came next and it s been 3 years and finally I was able to get all of my problems fixed. Taylor was my customer service rep and she was really truly helpful. I don t know maybe she could feel how bad this has been on me but she was professional she was authentic and she didn t waste my time. I was ready to give up and this would be the last attempt to get my health insurance straightened out. I was overjoyed and relieved with her ability to help me. I did cry though! I finally felt my chest lightened and I could breathe again. I feel a little bit of trauma after all I had to go through but I was blessed to get Taylor on the line. Thank you you did make a big difference. I m grateful.

The worst of the worst. That's what this LA Care Health Plan (or whatever it really is) is about. At first I found a doctor on the list that was accepting new patients. The when the new ID card arrived, I called the number on the card to make an appointment. It turned out all the information provided on the card was wrong. The medical group was wrong and the doctor didn't even exist! LA Care is an prime example of what a FAILED HEALTHCARE system looks like! They have the worst customer care service as well. This organization must be cleaned up or shut down! It's a waste of taxpayers money! LA Care is a Los Angeles county government run organization.

People stay away from this plan talk to your social work and get the best you can get dont fall in to my trap I suffered miserable..

LA care health plan has seriously debilitated me and no body nor any of the 20 grievous I've made has done nothing but cover up malpractice & allows more abuse even my pcp & pain management doctors medical staff stealing my mediation through Ralph's pharmacy 4 year's while denying & not covering my medications for DDD, 3SLIP DICS , TORN ROTATION CUP IN SHOULDER, & ARTHRITIS IN ALL 10 fingers plus lower back.
I'm pistol & wanna sue them ASAP

This health insurance company has all the components of a failed operation that is far worse than one you might find in a third world country. The so-called Member Services department is a joke. They are good at wearing you out until you give up. They make all kind of errors and they have all kinds of excuses to cover up their incompetence. They call themselves lacare.org but everything they do is very disorganized! If you value your health and your life, do not let yourself being a "member" of this horrible "health plan". They're now known as LA CARELESS!

I don t usually leave reviews but I have had such a horrible experience I felt the need to share. I spent 2 months on the phone with this company when I found out my previous insurance would expire, to make sure I could have continuity of care given an upcoming surgery I had planned, as well as a toddler on my insurance plan. I payed for the highest level - platinum - after discussing my needs with a number of different agents and doing ample research. Despite being assured I was assigned the proper doctors and would have the necessary referrals, none of what I planned for and discussed with agents on the phone went through. When my LA Care insurance started the following month I was assigned to the wrong medical group and doctors. I finally corrected these errors, but it was too late by then, and I was informed that my important surgery would not be approved 2 days ahead of the scheduled date, despite having planned months in advance and spending hours on the phone with various LA Care agents. My surgery has now been postponed another 2 months and I still don t know if it will be approved or not. If you have any other options, please be careful.

This health plan is terrible. I work in a pediatric office and every time we need help for claims, provider issues or any type of issue, no body there knows anything. After they leave you on hold for over an hour, they provide no help what so ever. All they say is we will send an email to management they will respond in 5 days. Its been 3 weeks and we are still waiting. If they don't care about their PROVIDERS, I can imagine how they are with the members. Please do not enroll in this health plan.