So glad I was referred to Jeff @ Kokua. I am self employed and my business requires a great deal of tech support. Jeff has a very patient approach to helping the most un-tech oriented people. I am grateful for the help I have received and would highly recommend this group for anyone needing tech support and systems for business success.
I was introduced to Kokua Technologies when I joined Master Weinstein Moyer, PC 5 years ago. I have worked with their entire team, including owner Jeff Platt, who are all easy to work with and solve all issues in a friendly, timely and cost-efficient manner. Kokua has provided our firm with excellent IT support for many years and continue to satisfy our everyday and urgent needs. I give them the well deserved 5 stars!
We've been using Kokua for years. They are responsive, effective and reasonably priced. The office manager, Lissie, is full of fantastic-ness!
Kokua has been our IT company for a number of years, and we've been very happy with their level of service. All of the technicians are knowledgeable and helpful, and we always receive a prompt response to our "help" tickets. Frances Adams, Gulph Creek Hotels
I am extremely pleased with the service provided by Kokua Technologies, Jeff Platt specifically. Jeff responded very quickly to my distress call for help with my laptop and system. He quickly ascertained and delved into the problem. When it became evident that the fix came down to a financial choice, Jeff clearly presented the situation (in a very user friendly way) and allowed me to come to a decision that was personally best for me. He worked with me to define what hardware and software suited my needs. The transition to a new laptop was seamless and efficient due to Jeff's expertise. The final surprise was the fairness of Jeff's pricing. I expected to pay much more for this work and hardware and was very pleased with the final invoice. I will trust Jeff and his company for all future technology needs and will definitely recommend Kokua Technologies to friends and family!
Highly recommend using Kokua Technologies for your IT Needs. Professional, great service, quick response time. Doesn't get any better than Kokua Technologies!
Once again, Jeff came to the rescue of my technological difficulty! He is the super hero of tech problem solving, delivered with kindness and speed!
Thank you Jeff for getting us up to speed on the new computers in the office! We thoroughly appreciate you!
Absolutely the best around...hands down the BEST service, the best communication, the best ABSOLUTELY EVERYTHING. CALL THEM NOW.
Today I had the best experience with a true professional. Jeff (the owner) came to my home and spent several hours putting back together the mess I created with my laptop computer. Truly an outstanding individual, he's gained a client for life. My computer is working better than ever and I will recommend him to anyone seeking to resolve a computer issue. The price was more than fair (spot on) Jeff quoted me a price over the phone and even though Jeff went beyond the time agreed upon Jeff stood by his price. A man of true integrity was found today, and that is not an easy thing to say about anyone. Please do not hesitate to give Jeff a call.
IN A FEW OVERALL WORDS....SO NICE SO SMART SO RESPONSIVE SO HELPFUL. MARC SERRONI IS THE BEST! (AND EVERYONE ELSE I'VE SPOKEN TO IS FRIENDLY AND SOLUTION-ORIENTED)
Kokua are an extremely communicative, knowledgeable and flexible company. Working with them has been a pleasure as they have been able to tailor their exceptional services to our unique small business technology situation. No matter what our needs have been, Kokua has always been able to make it work. I would recommend them to anyone in need of any IT consultation solution.
Superior technical capabilities, customer oriented, highly professional - always a great experience!
Kokua is a stellar organization that prides itself on providing great service to its clients. Their CEO, Jeff Platt, is fair and honest, and always willing to go the extra mile for his clients. Kokua s staff are as knowledgeable as they are personable, and they are always there when we need them. They have been taking care of the IT needs of my business for over 10 years, and I highly recommend them!
Working with this great team over the past few months has been truly amazing. Always quick to respond, patient with all staff members and transparent and honest when it comes to billing. Covid-19 has created a new reality for our company, one that has forced us to transition to satellite working stations for over 50 employees - We could not have done it without Kokua. Thank you for your support.
They have been wonderful with IT issues. They have walked me through problems and assisted me to handle the technology issues that have occurred due to CO-VID. They are patient and non-judgmental and really do their best to work with you. I am not computer savvy and all of the computer issues were overwhelming to me. With their help, I have been able to work remotely. Three years ago I had surgery and hoped I could work remotely but it was a disaster Kokua has been terrific and they are prompt in dealing with issues. They don't give you complicated instructions they have the patience and do anything they can to handle the problem - I give them five stars !!
I spoke to Jeff late Monday evening and he could sense my frustration. He said that he could be at my home by 8:30 the next morning. Jeff stayed here for two hours and was such a miracle worker. His price was fair and his work was impeccable . Please do yourself a favor and call Jeff if you were having any type of computer problems!
I love this computer company. They are reliable and trustworthy. They are very professional. They fixed our computer issues and never had an issue since. Thanks Kokua.
I can't say enough about Jeff's professionalism and patience. I told Jeff I wasn't very comfortable or knowledgeable about computer systems but wanted something new. Jeff walked me through the entire process of ordering my new equipment. Jeff then installed it for me and he took the time to explain the workings of the new machine in a language that made sense. I would recommend Kokua Technologies for all your IT needs. My new system will help me run both my professional life as well as my personal life, I now feel totally confident when I'm using my new equipment .
We have been a customer of Kokua for many years. Their IT service has been impeccable and we consider them an invaluable partner of ours. I highly recommend them as an outsourced IT solution.
I use Kokua on a regular basis to fix just about every tech issue I run into.
They are always quick, professional and friendly in their efforts to resolve whatever mess I get myself into and I would highly recommend them to any individual or business!
Highly Recommend Kokua Technologies not only for our business, but also for home needs. Especially during these difficult times working from home while our kids are all online trying to share bandwidth and WiFi. Jeff and his team came into our home and set up a WiFi network that allowed our whole family to be online through WiFi in different parts of the home with no more stability issues! Thanks Jeff and team for your amazing work! They also made sure that all of our computers, printers, web cameras, and other devices that go online all worked and picked up the new network that was installed.
I was having issues with my work PC. The system was unusable. I reached out to Ben and before I could blink I heard from Greg (twice). Once on the phone with Greg, he fixed my PC and it is actually running faster than before. My consulting business is heavily dependent on my laptop and Kokua saved the day.
Jeff and his team provide quality service, responsiveness, and high level execution. We've had a great experience working with them on multiple business locations.
Even though the job I needed done was small, everyone at Kokua technologies made me feel like a valued customer. The price for their services was more than reasonable and the job was completed in great time. When it was done, Jeff took the time to sit down with me to review everything they did and answer any questions I might have. They even offer house calls. I was very satisfied with the service and care I received and would highly recommend Kokua Technologies to anyone looking for tech services.
As a graphic design & marketing company, our computers, the internet and our files are the lifeblood of our company. On Friday morning all of our systems were operating except for our one graphic designer's computer and she had a TON to work to accomplish that day. After almost 2 hours of trying everything I knew how to do, I called Kokua and after less than 30 mins, the problem was solved. Best part about it was they did it all remotely over the phone. Our tech gave clear, easy to follow instructions and we were back in business in no time.
Thank you Kokua!
My laptop was just about ready to crash. Unable to open and close apps, sticky, running very slow. Tech Doug S. saved the day! Fixed my computer overnight and now running like new. Company owner Jeff Platt called me personally when I first became a customer and welcomed me to KoKua. Lissie the office administrator provides amazing service as well. Knowledgeable, courteous, prompt and friendly is how I can sum up the team at Kokua. Great follow up is provided too to see that you are happy. They gladly solve your problems. So grateful!
Our decision to move all of our IT services to Kokua was one of the best we've made. The whole team is a pleasure to deal with and their service and responsiveness has been amazing. Every step of the way, their communication with us, their professionalism and their expertise has been exceptional and we can't recommend them enough!
Steve is FANTASTIC! He handled our last minute copier installation quickly and effectively. I assumed that he was the owner of the company because he cared about getting the job done correctly. Although he did remote work, he knew each person onsite by name and made sure everyone could perform their specialized printing functions. GREAT EXPERIENCE!!!
Doug was wonderful. He was so knowledgeable, helpful and patient. It was a pleasure working with him. Over the years, Kokua has always provided consistently wonderful service.
Jeff Platt and his team of "tech kahunas" have been an absolute life saver for my business. We have 25 employees across the country and internationally and Kokua has never let us down. What's truly amazing is that the company's CEO, Jeff Platt, deeply cares for his clients and it shows in every interaction we have with Kokua. Kokua Technologies is truly the best managed IT services firm I have worked with in the 20 years I have owned my business! Kokua is in a class of its own.
Greg with Kokua was absolutely so helpful and patient with us and fixed our issue with our email and could not have been more professional and understanding. He even went above and beyond and follow up with us to make sure everything was ok. If I could give this company 10 stars I would.
Jeff Platt is wonderful to work with as he has a ton of patience and explains things very well when he is finished. I had him install my new Smart TV in my living room and move my old flat screen TV from living room to my bedroom. He did it very quickly and efficiently. Jeff texted me the following day and followed-up. I, of course, had questions, and he was very good about getting back to me and telling me what to do. I know that when (not if) I have any additional questions, Jeff will get back to me in a very timely manner with the information I need. I will be calling Jeff again to do other things for me. I highly recommend KoKua Technologies.
Highly competent and attentive service by knowledgeable and amiable staff!
Warm, Friendly and professional. They wasted no time fixing my computer problems which were rather complicated. Then, put a plan together to move forward. I would recommend them to anyone! Thank you for a great job !
Working with Doug couldn't be any easier. He's responsive, knows what he is doing and efficient. To me, these are all very important aspects of an outsourced IT partnership - to help me keep my business running efficiently and safely. Thank you Doug!
The employees of Kokua instantly became a member of my family. Doug, a Kokua technician, always goes above and beyond to make sure all our needs are met.
If you are business owner located in Southern New Jersey, or a professional who teleworks from home and in need computer and/or IT Support, you have to give these guys a call. The owner Jeff Platt, and his team of professionals are the best and are super talented. Their honest & fair model is truly what it is! They do not nickel and dime every little thing and will go the extra mile to make sure you are 100% happy with the end result. I highly recommend them!
Hi Jeff, our one-year anniversary with Kokua has proven to be a great experience. Your team is doing a wonderful job supporting us. They are all great to work with and they all do an excellent job. There overall knowledge of IT is second to none. Looking forward to working with you and your team on new projects.
Jeff Platt has been servicing my computer needs for the past 20 years. His knowledge and experience in the IT field is beyond reproach and, frankly, I don't know what I would do without him. He always responds quickly to my "panic calls" and has a way of talking me off the ledge. I would highly recommend this company for any computer needs that you may have, you will not be disappointed. They deserve ten stars and then some!
i love kokua. I am SO not techy and that is a big problem in todays world of remote work. Kokua has quickly and efficiently gotten me out of jams. The entire crew is warm, friendly, helpful and speaks at a level I can understand. Special shout out to their office manager Lissie who helped me with a special project outside of the typical scope- love the CAN DO customer service!
We are new customers to Kokua and so far have been so impressed and happy with their services! The transition from our old IT provider to Kokua was seamless. They are extremely responsive and efficient; providing great customer care with a smiling face and great attitude. An absolute pleasure to work with.
Kokua has been our IT outsource partner for years. They recently migrated our team from a resident server to the Cloud...over Super Bowl Weekend. The team did an outstanding job preparing, executing and being available to make sure each member of our team was operational on Monday. We were pleased with the expertise demonstrated and the high level of customer service received. Special thanks to Lissie Mattia who always makes herself available, proactively communicates and makes us feel that we are a valued customer!
Not only does Kokua provide the best customer service; it is served up Hawaiian style with outstanding tech help. Jeff and Rae are a generous and powerhouse couple who have created a fabulous business to help you with all your computer needs. I wholeheartedly recommend Kokua Technologies to anyone with a need for IT services.
Kokua and Jeff Platt saved my day yesterday. I know NOTHING about computers. Called them in a panic and my issue was resolved within minutes. Many thanks!
I can not say enough great things about this professional organization. If it were not for Kokua I could have seriously been put out of business and that is NOT an exaggeration !!!!!
Our previous email server provider TOTALLY screwed up our emails constantly to a point that our emails went down at one point 18 times in 48 hours, obviously this reflects so poorly on our company, customers do not want to hear "Our email service provider is down AGAIN"..... Customers just want to be able to contact us 24/7.
So our first experience with Kokua was almost two years ago when their team wired our entire office to set up our wifi systems, phones, conference room smart T'V's we had major issues as we are located in a historic building in Old City Philadelphia and there is so much the historic society will not allow you to do but they got it sorted seamlessly.
Now this morning I woke up on a Saturday morning to a million text messages from the Kokua Team explaining how over night they completely saved us, migrated our emails from the useless company that kept shutting down our email accounts due to their errors.
Jeff was on vacation but the second we reached out his was on it, his team went into action within minutes. I felt like our business was burning down and they spent the night putting out all the fires and rebuilt us beautifully.
I could not be more relieved and could not be happier.
Trust me this company is a company you want to partner with.
Kokua is always super responsive, helpful and fast in providing support to our small business. Anyone that needs IT support, I would highly recommend!
Kokua is extremely responsive and professional. They are fair, pricing is very competitive and their techs are extremely knowledgeable and resourceful! We highly recommend their services.
We reached out to Kokua Technologies after they were referenced to us for a specific software problem we had. This software issue we had was plaguing us for months. We had worked with several other vendors to resolve it without any luck. Jeff and his team reached out to me promptly and we scheduled a meeting for the following week. I worked with Stephen via a phone call and he was both courteous and extremely efficient. H was able to resolve the problem in about an hr. Absolutely awesome to watch since so many before him had failed repeatedly. Would definitely recommend them!
I truly enjoy working with Kokua! Lissie is such a ray of sunshine. She is polite, friendly, and helpful. Doug and Stephen are always happy to help/assist in resolving any issues in a timely manner. They take the time to explain things, offer ideas, and solutions. Excellent customer service and a super team to work with much thanks!
Jeff came to our office and did everything we needed and gave us ideas and solutions for some unique business communication/computer issues we had never even thought of. With his help we are starting to implement his ideas and are already starting to see increased productivity between our workers in the field and our office staff.
Jeff presented his ideas and solutions without ever being pushy and his prices were beyond fair.
I would recommend Kokua and Jeff to anyone who has any technology needs in the business sector as well as in your home. Thanks again Jeff!
I cannot thank the Kokua Team enough for coming to my rescue today; I feel like the luckiest person alive. Let's face it, as a solopreneur, when IT problems happen, everything stops. I contacted Jeff and within an hour his team contacted me. Between Greg's patience and Doug anchoring the final lap, they were able to not only figure out why I wasn't receiving email but they fixed it!! Look no further for the best, most professional, most responsive, and pleasant IT firm around. I am officially dubbing you my Angel Team of the Year. Thank you. Thank you. Thank you!!
I worked with Jeff Platt today who resolved all my computer issues quickly and with such a great attitude. He was professional and extremely kind. I wish all companies gave such wonderful and curious services.
Greg D'Agostino at Kokua is awesome! He was so patient and professional. It took over 3 hours to troubleshoot the problem, but he handled it like a complete pro. Not only did he take the time to resolve my computer issue, but he answered all of my questions, regardless of how dumb they seemed. I can't thank you enough, Greg!
Jeff at Kokua responded within minutes to my request for someone to help with issues on a gaming PC that my son is building. He offered the chance to schedule the session around my son's school schedule so that he can see first hand what needs to be done which will add to his learning experience overall! The pricing seemed fair and Jeff was so personable and helpful. I am very pleased with Kokua so far and can't wait to see the service they will provide for this issue. Thanks, Jeff!
Where do I even begin! I reached out to Ben and Jeff on 12/30 to help with migrating email from G-suite to 365. Within what felt like minutes, I was connected to Lissie, who promptly scheduled me with Marc to handle the migration. Lissie was incredibly helpful in getting me where I needed to go quickly (in short, she's just awesome). Marc was great to work with and was incredibly accommodating to my moving schedule as he finished the work, hopped on a call to answer my questions and make sure I was comfortable moving forward. I don't have enough good things to say about my experience now and in the past with Kokua and highly recommend them for any of your technology and security needs!
I have nothing but good to say about Kokua Technologies. I needed access points installed in my house due to a weak wifi signal that was causing me a problem. I had appointments set with 2 different companies and they never showed up. Little did i know that was the best thing that could have happened. I found Kokua online with great reviews and called them and Jeff the owner answered. I explained the situation and he set an appointment up with me. He showed up EXACTLY on time, did a site survey and gave me 2 options for rectifying the problem, 1 of which was 50% lower than the other. He recommended we try that first and if it worked no need to spend the extra money. He had the required materials on his truck and did the work THAT DAY. i now have the strong signal i was looking for around the total house which is large and things have gone well, i couldn't be more pleased. A week later i received a follow-up call to see if things were still good which impressed me alot. He's definitely my IT guy going forward, do yourself a favor and choose him and his company, you will not regret it.
Update - 10/25/2019
Due to Comcast changing my modem i needed to call in Jeff at Kokua again to get things working like they had been after his initial visit. I called and Jeff called back shortly and said he could come right over if I wanted. I was very happy to hear that and mentioned that he should knock on the door as our Ring Door Bell was not working. Jeff offered to work on that as well while there which was awesome. Jeff came and as usual was friendly, got the work done quickly and all was working great within the hour including my Ring Doorbell. I just can't say enough about this company and Jeff. I got a follow-up call the next day to see that all was well which i feel is very rare these days. All is working great, thank Jeff & Kokua!!!
I love Kokua. Their IT guys know there stuff. What I have found to get the best results know your systems and needs. Kokua's Marc Seroni and Shawn Selby installed 2 new server racks and cleaned up our IT cabinet. The job went off without a hitch do to excellent communication.
Kokua continues to provide outstanding quality-driven, customer-oriented care and service. Through extensive concentrated recent service, Stephen Romberger has represented Kokua with the highest degree of professionalism and a most personable manner. This is what we have come to expect of Kokua, and they have never let us down. Stephen and his colleagues, Dan and Doug, also of the highest caliber, but not involved with us to the same extent, ensure that we'll remain loyal customers of Kokua.
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