Questions about Klearnet
What is Klearnet?
Klearnet is a managed IT and cybersecurity provider based in Brisbane and the Gold Coast, Australia. They offer proactive IT services with zero lock-in contracts, including hardware solutions, cloud environments, and Microsoft 365 optimisation. Their pricing starts from $129 per user per month with enterprise-grade security built into every tier.
What specific industries does Klearnet tailor its services for?
The company explicitly tailors its support for not-for-profit organisations, small and medium businesses, and the education sector. They claim to provide cost-effective managed IT services that fit the unique needs of these specific sectors.
How does Klearnet handle system monitoring and alerts?
They offer real-time status monitoring that detects and resolves issues early. This includes 24/7 system monitoring and alerts as part of their Silver plan, which also includes three hours of remote support per month.
What are the key features of Klearnet's Virtual CIO services?
Their Virtual CIO services provide strategic IT leadership without the overhead of a full-time hire. Key features include a clear technology roadmap, independent advice on systems and vendors, and realistic IT budgeting to help plan upgrades and avoid surprise costs.
What is the structure of Klearnet's pricing model?
They use a per-user pricing model with three distinct plans: Silver, Gold, and Platinum. The Silver plan costs $129 per user per month and includes managed endpoint protection and advanced email security, with no hourly billing surprises.
Where is Klearnet physically located and how can customers reach them?
Their office is located at Level 1, Unit 6/734 Underwood Road, and they also accept mail at PO BOX 4490, Loganholme DC 4129. Customers can contact them via the business phone number +61732876722 or the email address [email protected].
What specific cybersecurity measures are included in their standard offerings?
Klearnet includes managed endpoint protection (EDR) and advanced email security with spam filtering in their plans. They also offer cyber security and anti-virus solutions designed to protect against evolving cyber threats and risks.
What is the process for getting started with Klearnet's services?
The company encourages potential clients to get in touch to receive off-the-cuff advice before formalising a relationship. They state that their process is simple and seamless, with proactive support available every step of the way.
What specific tools or platforms does Klearnet mention for optimisation?
They specifically mention Microsoft 365 optimisation to improve collaboration and performance. They also offer intelligent automation to reduce manual work and streamline workflows for better operational efficiency.
What is the scope of Klearnet's data protection services?
They provide secure backup and recovery solutions aimed at ensuring business continuity. This includes data backups and disaster recovery strategies to keep systems running smoothly and prevent data loss.
How does Klearnet describe its approach to IT infrastructure?
They design business-grade infrastructure specifically for reliability and performance. This includes hardware solutions and cloud solutions that are secure and scalable for modern businesses.
What is the nature of Klearnet's contract terms?
The company highlights that they operate with zero lock-in contracts. This allows businesses the flexibility to scale their services up or down as needed without being tied to long-term commitments.
What specific value does Klearnet claim to offer regarding IT management?
They offer a technology alignment process that ensures strategic IT planning is aligned with business goals. They also provide software and workflows that are streamlined to improve operational efficiency.
What is the stated goal of Klearnet's 'Proactive IT' approach?
Their proactive approach aims to deliver real business outcomes through preventative IT management. They focus on keeping systems running smoothly by detecting and resolving issues early rather than waiting for problems to occur.
What is the official website of Klearnet?
The official website of Klearnet is klearnet.com.au.
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About Klearnet
Klearnet Solutions is a proactive, flexible, affordable and well-managed company that upholds the honour, pride and effectiveness of the information technology profession. In keeping with high standards of competence and ethical conduct, it is committed to ‘service with integrity’ as it relates to all stakeholders and strives to increase the competence of the profession.
- Website
- klearnet.com.au
- Phone
- +61732876722
- [email protected]
- Address
- Level 1, Unit 6/734 Underwood Road
- Categories
- Computer & network security
