4 years ago
Very warm in the theater...esp in the seats. They ...
Very warm in the theater...esp in the seats. They are comfy, but because they are leather(?) they create a sweat factor & are sticking to me. The lobby & restroom are air conditioned & cool.
We weren't able to preview our seats, so the ones we chose were too far over & not near the exit to the restrooms & concessions. Normally we get to a theater early & choose seats that are more conscientious to our neighbours for restroom breaks, etc. There have been occasions where they let one (or all) of us preview the seats before we purchase. The ticket agent & theater were not busy at all at the time, I explained our situation, but no one was willing to accomodate us. So we didn't make a stink or fuss.
We were also not given the option to purchase concessions AT the concession stand. We were told we had to purchase items from the computer kiosk with the agent without looking at the options available. The theater experience was on the way out long before the "pandemic", so it was not THAT.
So here I am, doing what people do now when they aren't satisfied. Human interaction & experience has been mitigated & diminished by no choice or will of the customer. Short of any offer they may have, I'm not interested in any consolation by "management". They had their chance at point of sale. I paid full price. And this is my experience. If I come back, I'll bring an ice pack, a portable fan, I'll insist a bit more firmly on an ACTUAL (not virtual) preview of my seating options, and I'll talk to & discuss with as many people as possible my experience.