Just Water New Zealand Review

Never had a really bad experience with these guys and we have had a cooler for about 2+ years now. They are always super helpful when we have a bad bottle and replace it promptly if need be. They are also flexible with how many bottles eg if i changed my order this week to 2 a fortnight and then back to one the next delivery cycle they change it with no issues. Most of the time if i have to call them their staff are helpful and polite as well (only had one person who was quite rude once but that was a while ago now). Once had a delivery go to the wrong house which i saw on the photo they send you via email after your delivery, so i just called them up and they got the driver to go back and collect the bottles and then deliver it to our house before we even got home so that was also really good. Thanks Just Water!

Unflexiable with accounts, wanting to charge me for finishing a multiple year contract a couple months early.
Pretty disappointed as I was going to use them at my new premises next year

We have a couple of Just Water coolers located at two of our Auckland counselling centres. Recently we decided that as part of our continued move toward environmental care and sustainability, to try Just Water's environmental cups. They're fully biodegradable and compostable - and our clients prefer them. Thanks for spreading goodness Just Water.

The customer service, communication amongst the staff and between departments at this place is mind bogglingly poor. I have spoken to at least half a dozen people to sort out an issue that was their fault when closing my account that lead to me being charged for water I specifically didn't ask for. It has been an incredibly frustrating experience dealing with them.

Very reliable, excellent and friendly customer service. I only have positive experience with them just water!

They came & saw 3 empty bottles. Only decided to change 2......
Quite often, the driver claims to have come into the office & say we have enough when we never have enough.
Third week this week without a delivery. On our last bottle atm. They were meant to deliver a couple of days ago.
If I could give 0 stars, I would. Sadly, I can't end the contract with them. Otherwise I would have ended a long time ago.

Be aware anyone can organize a machine under you name then you are held ransom to pay a $50 collection fee for the machine. My experience with Just Water has been a bad one.

Really dissappointed in their customer service skills.

Wow oh wow. I took a number of water bottles back. What a bad experience as the receptionist opened the window to check what I wanted. As she did so to have a large volume of stinken cigarette smoke/smell come out to greet me. Put me off as a returning customer. Pretty poor that Im having difficulty to even rate as a 1 star

They should have Zero Star system here. We had Just water for 2 years and ongoing , So many times they have failed to deliver water (More than 20 times). Big sites need water and realible water supply. Just water isnt good option. Service is bad and drive's attitude is worse. Not friendly ppl, just taking an advantage of monopoly in buiseness.

Currently a customer and happy with service and products.

"The call out staff are so friendly and helpful, prompt with their cooler servicing but my God don't bother calling the customer servicing team they are just lame and painfully slow. Long hold time and when you finally get through your call gets passed around. Just today I called to follow-up on a two weeks old request the operator said" We are experience higher then usually call volume...you are caller number 1"...really....finally I get to speak to a voice mail! No wonder they quickly bind you in a contract the first chance they get. I will update this review ones I get my services sorted." This was 2 years ago.
As of now their service has vastly improved thus 5 star. Water delivery is on time. Complained about the dispenser leaking and it ws attended the next. Customer service is now well informed about their runs, other services offered and pending customer requests.

I tell them we have enough water on numerous occasions, they ignore and just keep delivering and charging. Bottles and machines leak. Really unhappy client and cant wait for the contract to end. Counting down the days.

They have dropped the ball on great tasting water as far as I'm concerned