My experience with Johnson Lexus of Raleigh was excellent! David Coleman was my sales associate and he was simply amazing. The car staff took with me speaks volumes. The staff was friendly and helpful in finding me just the right vehicle I was looking for. The sales manager Sergio made sure I got the best financing. I love my Lexus RX350 and excited to be a part of the Lexus family!
I was unsuccessful in securing a vehicle with Johnson Lexus and yet I'm leaving a 5 star review! If you are familiar with the history of Lexus then you are aware that the initial vision of the brand was to enter into a covenant with it's dealers as to ensure the lost art of "customer service" was placed at the forefront of the experience. Johnson Lexus has knocked this out of the park! The respect and care that I have received beginning with the General Manager to the lease Consultant Mr. Baldwin has been nothing less than exceptional. I will indeed be back to make a purchase very soon.
-..."Lexus will treat each customer as we would a guest in our home. If you think you can't you won't. If you think you can, you will. We can, we will."
Eb Udofia help us with our trade on our 2018 rx and found us a better than new CPO 2019 Gx 460. Eb and the lexus used car team Greg Fuller and Jenny Burkes made this a smooth, painless and wonderful experience. Eb is our go to salesman and we have enjoyed working with him on our past 3 vehicles. Greg did a great job with the overall deal and Jenny Burkes was breath of fresh air with her insurance and finance expertise and Eric did a fantastic job with showing my wife how to use the technology in her new vehicle. Thank you all..
My experience with Johnson Lexus of Raleigh was excellent! Matt Davis and Stephanie Johns made buying a car out of state simple. They were quick to respond to all my questions and resolve any issues. I love my new Lexus and excited to be a part of the Lexus family!
Superb!!! That s the best way I know to describe my experience. Let it be noted that I waited 5 days to write this review to give Johnson Lexus a chance to prove themselves professionals or otherwise and they absolutely impress me and continue to do so. If you don t have time to read this entire review than take my word for it... they are TOP NOTCH from sales to management to finance to service to parts! A+ Dealer
I arrived 1 hour before close on a Saturday and was walking the lot alone when Dave Mehan from sales approached me to help! He was not aggressive and just wanted to help with zero pressure to buy. We test drove the 2 cars I came to see... I explained what I wanted while driving around and he listened and committed to making things work. During the short discussion on price and trade in the Sales manager struck up a conversation and was honest and helpful as well. I ended up trading my truck in and buying a car. In finance, again very low pressure but super educational, we went over all my options and what suited my life. Keep in mind this is all well after close. Dave discovered the car was missing the floor mats and offered to get me new ones and upgrade them to all wethers but I d have to wait a couple days as he had to order from parts department... I also discovered that there was a small hum from the passenger side I wanted looked at. I reached back out to Dave on Sunday and he promptly responded and got things moving for me.
Here s where parts & service comes in... Today (Thursday) I took my car in after a scheduled service check. Bill Ingram greeted me, was professional, and I could tell experienced. Time expectations were set and the humming was diagnosed and fixed in 2 hours. I was charged nothing. My car was cleaned and detailed and those all weather mats were installed.
This is the level of service that is unparalleled in the industry. I worked for a dealership for several years so I know exactly what the experience is supposed to be like. These guys go above and beyond and you can trust that when they say they will do something they WILL do it. I am impressed, feeling valued, and certainly WONT ever go anywhere else. I touched every division/department in this dealership and I can assure you it is extremely well managed and they care! Don t just take my word for it... your experience starts when you walk in the showroom and ask for Dave Mehan. You can thank me and them later!
I absolutely love Johnson Lexus , I live in Charlotte,NC and plan trips to Raleigh just to have my Lexus serviced here. You will be treated like a VIP customer at Johnson by everyone on the staff and don t hesitate to ask questions , they are really here to help. The service department is the best, when I m ready to purchase a newer model Lexus, this will be my dealer of choice .
My first time visiting and purchasing from this dealership and it was by far one of the best experience ever! Salesman Ed Udofia has completely won me over and will always be my personal salesman! He was neither pushy or intimidating like some salesman's can be. He made me feel very comfortable and he was extremely knowledgeable. I will definitely purchase from Ed again!
Hands down the best experience I ve ever had buying a vehicle!! Highly recommend, so in love with my Ford Explorer!! Will definitely do business with them from here on out! Everyone was extremely nice, helpful and even made my purchase smooth and fun!! Special shout out to my salesperson Lisa Massey for taking such great care of me!! Totally awesome lady You should go check her out at Johnson s Lexus you will not be disappointed!!
Went to Johnson Lexus on a whim with absolutely no intention to buy, this past weekend. Just a few moments into looking around we were greeted with professionalism & great humor by, Geneva Suit. She was a great help in finding what I've always wanted in my dream car (even w/the car shortage). Truly Ms.Suit & Greg were a pleasure to do business with, from start to finish.
Geneva was our salesperson and was a wonderful consultant throughout our buying experience. She provided expertise when we had questions and was very patient to show us various options that fit our needs. I would highly recommend her if you are in the market.
Johnson Lexus of Durham is a renowned car dealership that specializes in selling new Lexus, L/Certified Pre-Owned Lexus, used vehicles, SUVs and hybrids. The company has been serving the Durham, RTP, Chapel Hill and Cary areas for many years and has established itself as a trusted name in the automotive industry.
At Johnson Lexus of Durham, customers can expect to find an extensive selection of high-quality vehicles that are designed to meet their specific needs. Whether you're looking for a sleek sedan or a spacious SUV, the dealership has something for everyone. The team at Johnson Lexus of Durham is committed to providing exceptional customer service and ensuring that each customer leaves satisfied with their purchase.
One of the key advantages of shopping at Johnson Lexus of Durham is the wide range of financing options available. The dealership works with multiple lenders to provide customers with competitive rates and flexible payment plans. This means that regardless of your credit score or financial situation, you can find a financing option that works for you.
In addition to selling new and used vehicles, Johnson Lexus also offers comprehensive maintenance services through its state-of-the-art service center. Customers can bring their vehicle in for routine maintenance such as oil changes and tire rotations or more complex repairs such as engine diagnostics or transmission work.
The team at Johnson Lexus understands that purchasing a vehicle is a significant investment which is why they offer extended warranties on all new cars sold through the dealership. This provides customers with added peace-of-mind knowing that they are protected against unexpected repair costs down the road.
Overall, if you're looking for an exceptional car-buying experience in North Carolina then look no further than Johnson Lexus of Durham. With its extensive selection of high-quality vehicles coupled with outstanding customer service and financing options - it's easy to see why this dealership stands out from its competitors!
johnsonlexusdurham.com
