This was easy to use if you just have a scanner for some necessary documents. Some documents,(PDFs) can be requested from your lender or insurance company. The document for the total loss payment from my insurance company took the longest time to get after it was credited to the account. It all takes time. Accidents are inconvenient, but this plan helps. Get the documents and move on.
Danny@mygapclaim made this not so good experience surprisingly good. While I wasnt actually able to receive any financial assistance in the loss of my vehicle, I was however filled with a ton of UNDERSTANDABLE and informational knowledge not just on how Gap works but also the other area's that effect these decisions.... Bitter Sweet. Thanks again Dan and JM&A Group, give that man a raise
CUSTOMER SERVICE(Jean Philistin) TODAY @ 4PM WAS EXCELLENT OFFERED ASSISTANCE ABOVE & BEYOND WHAT I ASKED FOR ..PLEASANT POLITE COURTEOUS AND HANDLED MY ISSUES IN A TIMELY PROFESSIONAL MANNER EXCELLENT SERVICE THANK YOU
I had an opportunity to speak with Calvin Potter today and he provided exceptional customer service. He and I spoke about GAP insurance coverage and what each party is responsible for paying. I truly appreciate the time and detail he provided about the coverage as well as his expertise. If you need to know more about GAP insurance please contact Calvin Potter he was phenomenal.
Thanks again Calvin! You re the best.
After a few bumps in the Road I was able to have all my Concerns addressed by Ms Simone a supervisor, who worked above and beyond to assure all my concerns were addressed. She even provided me her direct line and checked on me almost daily for progress. I could never thank you enough for the Professionalism you showed throughout this process! Thanks to you, and your team for all your hard work and commitment....
Best Regard Miss P.
The man I spoke to was very helpful, took the time to answer all my questions!
Paula in the claims group was super awesome! My lender would not work with them, and would not give me the information needed for the gap claim to process. Paula stayed on the phone with me for almost two hours to get the information needed from the lender and was very respectful and thorough with alot of compassion. I am thoroughly impressed and highly recommend them. If you re looking for gap coverage or anything else they offer look no further you found the best! Best customer service I have ever had in my life! Thank you Paula for the best service ever and thank you AMA group/ My Gap Claims for making the nightmare into dream! God bless!
Excellent customer service by a Customer Service Rep named Jean. Responsive, extremely helpful with my problem and took great care to explain to me what I needed to do. Your warranty service depends a lot on the dealership you bought car from. Courtesy Chrysler of Brandon Florida misrepresented contracts and flat lied about the particulars. The warranty company was extremely helpful.
Calvin was knowledgeable, kind, understanding, patient, kind, explicit and a joy to have interaction with today.
He was able to point me in the right direction after ensuring that I had full understanding of my next steps and actions to be taken.
He deserves 10 stars for how he helped me today !!
I had a wonderful experience with Gap and Simone an amazing customer service advisor. She continued helping me and answering questions without me feeling like I was a bother. She is very knowledgeable and professional
Thank you
jmagroup.com