This was easy to use if you just have a scanner for some necessary documents. Some documents,(PDFs) can be requested from your lender or insurance company. The document for the total loss payment from my insurance company took the longest time to get after it was credited to the account. It all takes time. Accidents are inconvenient, but this plan helps. Get the documents and move on.
Danny@mygapclaim made this not so good experience surprisingly good. While I wasnt actually able to receive any financial assistance in the loss of my vehicle, I was however filled with a ton of UNDERSTANDABLE and informational knowledge not just on how Gap works but also the other area's that effect these decisions.... Bitter Sweet. Thanks again Dan and JM&A Group, give that man a raise
CUSTOMER SERVICE(Jean Philistin) TODAY @ 4PM WAS EXCELLENT OFFERED ASSISTANCE ABOVE & BEYOND WHAT I ASKED FOR ..PLEASANT POLITE COURTEOUS AND HANDLED MY ISSUES IN A TIMELY PROFESSIONAL MANNER EXCELLENT SERVICE THANK YOU
I had an opportunity to speak with Calvin Potter today and he provided exceptional customer service. He and I spoke about GAP insurance coverage and what each party is responsible for paying. I truly appreciate the time and detail he provided about the coverage as well as his expertise. If you need to know more about GAP insurance please contact Calvin Potter he was phenomenal.
Thanks again Calvin! You re the best.
After a few bumps in the Road I was able to have all my Concerns addressed by Ms Simone a supervisor, who worked above and beyond to assure all my concerns were addressed. She even provided me her direct line and checked on me almost daily for progress. I could never thank you enough for the Professionalism you showed throughout this process! Thanks to you, and your team for all your hard work and commitment....
Best Regard Miss P.
The man I spoke to was very helpful, took the time to answer all my questions!
Paula in the claims group was super awesome! My lender would not work with them, and would not give me the information needed for the gap claim to process. Paula stayed on the phone with me for almost two hours to get the information needed from the lender and was very respectful and thorough with alot of compassion. I am thoroughly impressed and highly recommend them. If you re looking for gap coverage or anything else they offer look no further you found the best! Best customer service I have ever had in my life! Thank you Paula for the best service ever and thank you AMA group/ My Gap Claims for making the nightmare into dream! God bless!
Excellent customer service by a Customer Service Rep named Jean. Responsive, extremely helpful with my problem and took great care to explain to me what I needed to do. Your warranty service depends a lot on the dealership you bought car from. Courtesy Chrysler of Brandon Florida misrepresented contracts and flat lied about the particulars. The warranty company was extremely helpful.
Calvin was knowledgeable, kind, understanding, patient, kind, explicit and a joy to have interaction with today.
He was able to point me in the right direction after ensuring that I had full understanding of my next steps and actions to be taken.
He deserves 10 stars for how he helped me today !!
I had a wonderful experience with Gap and Simone an amazing customer service advisor. She continued helping me and answering questions without me feeling like I was a bother. She is very knowledgeable and professional
Thank you
Jm&a Group: Building Your Best Dealership
Jm&a Group is a leading provider of custom strategies for F&I, training, talent, and more to increase profitability and accelerate growth. With over 40 years of experience in the automotive industry, Jm&a Group has helped thousands of dealerships across the United States build their best dealership and sell more, faster.
At Jm&a Group, we understand that every dealership is unique. That's why we take a customized approach to each client's needs. Our team of experts works closely with dealerships to identify areas for improvement and develop tailored solutions that drive results.
F&I Solutions
One area where Jm&a Group excels is in providing F&I solutions. We understand that F&I can be a complex process with many moving parts. That's why we offer a range of services designed to streamline the process and maximize profits.
Our F&I solutions include:
- Menu Selling: Our menu selling approach simplifies the sales process by presenting customers with clear options for financing and protection products.
- Compliance Training: We provide comprehensive compliance training to ensure your dealership stays up-to-date on all regulations.
- Product Development: We work with our clients to develop new products that meet customer needs while maximizing profitability.
- Performance Analysis: Our team analyzes your dealership's performance data to identify areas for improvement and implement changes that drive results.
Training Solutions
Another area where Jm&a Group excels is in providing training solutions. We believe that investing in your employees is key to building a successful dealership. That's why we offer a range of training programs designed to help your team reach their full potential.
Our training solutions include:
- Sales Training: Our sales training programs are designed to help your team close more deals by improving their communication skills, product knowledge, and customer service abilities.
- Leadership Development: We provide leadership development programs designed specifically for automotive industry professionals.
- Service Advisor Training: Our service advisor training program helps improve customer satisfaction by teaching advisors how to communicate effectively with customers about repairs and maintenance services.
- Online Learning Platform: Our online learning platform provides access to hundreds of courses covering topics such as compliance, sales techniques, leadership skills, and more.
Talent Solutions
Attracting top talent can be challenging in today's competitive job market. That's where Jm&a Group comes in. We offer talent solutions designed specifically for the automotive industry.
Our talent solutions include:
- Recruiting Services: We help dealerships find top talent by leveraging our extensive network of contacts within the industry.
- Employee Engagement Surveys: Our employee engagement surveys help identify areas where employees may be disengaged or dissatisfied so you can take action before it becomes an issue.
- Succession Planning Services: Planning for the future is critical when it comes to building a successful dealership. We work with our clients on succession planning strategies so they can ensure continuity even as key personnel retire or move on from the company.
Conclusion
In conclusion, if you're looking for ways to build your best dealership and sell more cars faster than ever before then look no further than Jm&a group! With over 40 years' experience helping dealerships across America achieve success through custom strategies tailored specifically towards each individual business need - whether it be F&I optimization or employee engagement surveys - there really isn't anyone better equipped than us when it comes down making sure everything runs smoothly at all times!
jmagroup.com
