Jds Pcs LLC

Jds Pcs LLC is a computer repair and IT support business located in Pella, Iowa, that has been serving customers since 2005. The company offers live help services, remote assistance, and repairs for both PC and Mac systems, including virus removal, malware troubleshooting, and hardware sales. They also provide managed service agreements for small businesses and monitoring packages for home users.

The company offers a Home Premium Monitor (HPM) package that includes security software, EDR (Endpoint Detection and Response), unlimited cloud-based backup for one profile, and 24/7/365 monitoring. This package also covers automated patching and updates for Microsoft Windows, Office, and select third-party software, along with 30 minutes of remote labor charges each year.

According to their website, Jds Pcs LLC has been in business for over 20 years, having started operations in 2005. They claim to have 15+ years of experience in the IT industry and have served over 2,000 customers with more than 50,000 hours of service.

Reviewers frequently praise the technicians for being knowledgeable, efficient, and friendly. One customer noted that the technician was 'extremely well versed in his trade' and worked quickly to fix issues, while another mentioned that the staff was professional and the pricing was fair.

Jds Pcs LLC holds a Trustburn rating of 4.2 out of 5 stars based on 10 reviews. The review split includes multiple 5-star ratings, several 4-star ratings, and a few 3-star ratings, with the most recent reviews dating back to October 2023.

The business is primarily located in Pella, Iowa, and serves the surrounding area. While their main focus is on Iowa, they mention having served customers from Florida to California since 2005, though the majority of their work is done locally.

The official website provides two specific email addresses for contact: j d (at) j d s p c s (jot) c o m for the President and cedric (at) j d s p c s (jot) c o m for the Lead Technician. A phone number is also listed as (six for won) six too ate – ate ate eight 0.

For small businesses, Jds Pcs LLC offers managed service agreements and domain management services. They coordinate with local web developers to create websites that function seamlessly, ensuring technical needs are met for business operations.

The services section mentions sales of new computers including Apple, Windows, and Linux systems. They also provide desktop and laptop sales, as well as networking solutions for both home and office environments.

The live help service allows customers to receive remote assistance while staying in their home or office. The process involves quick response times to ensure customers can return to work or play as soon as possible, utilizing remote help to provide service efficiently.

One reviewer, Amanada Ritzert, thanked the team for helping her decide between a new or refurbished laptop, noting she was able to get a fast machine for a great price. Another reviewer, Bethany Douglas, also mentioned being hooked up with a much-needed laptop at a great price.

The Home Premium Monitor package includes 30 minutes of remote labor charges each year as part of the service. This is included alongside the security software, EDR, and unlimited cloud-based backup features.

The website identifies Jonathan Dykstra as the President and Cedric Auberg as the Lead Technician. Karey Hamill is also listed as a Lead Technician, and the company notes that Cedric joined as the first full-time employee in 2018.

The company claims to have a small-town mindset and values, emphasizing that they love their work and want to help customers get back to using their computers fast. They position themselves as local experts who fix, monitor, and maintain all computing assets.