James R. Rosencrantz John Deere Review

This is my 3rd John Deere tractor.... working with salesman Rick Winters was a pleasure. He helped me explore all the options before finding the right fit. Delivery was prompt, and explaining how it works was very thorough. Exceptionally pleased with Rosencrantz!

The service team is excellent. The mobile service option (come to your home) is convenient and comprehensive. The technician who worked on my tractor was polite, professional, and thorough. He found an unexpected problem and proactively placed a call to the office on my behalf. They got the parts and called me the next day to schedule a return visit to fix the issue. Great ambassadors for the John Deere brand.

Great place ,they know alot of what we need ,very pleasent

Fantastic group of people who worked with me to make a great deal happen! I purchasing a new 2020 John Deere X Series tractor and couldn't be happier with the service I received from Will Prince (Salesman) and Dana Carpenter (Sales Manager). If you're in the market I highly recommend reaching out Rosencrantz in Derry, NH.

Rick winters was awesome. I would highly recommend buying from this family owned company. I Was treated like family the moment I walked in the door. I purchased a 1025r and couldn t be happier with my purchase.

Thanks for delivering all the way to me. Rick was very professional and took time to explain how to use my new machine. Thank you Rick.

Big shout-out to Rosencrantz & Sons!

I m a recently transplanted Masshole and have purchased my first John Deere tractor (1025R with loader, mower deck and snow blower) this fall. To be clear, I have no previous experience with farm/construction equipment and my mechanical skills are non-existent.

Dana Carpenter the sales rep was great soft spoken, zero pressure salesman who took the time to listen to my needs and recommend the right equipment for the job and he nailed it. He could have easily oversold me a machine that I didn t need but he got me just the right piece of equipment. Dana makes you feel like you have known him for years. Their financing program is hands down the best and made it possible for me to get the machine.

Dana and Danny Rosencrantz (the owner s son) came out to the house and gave multiple, informative sets of instructions and demonstrations on the equipment. Danny is as low-key as Dana and just as straightforward. If they grew tired of all my questions, they never let it show.

When I got the tractor stuck (and I mean really stuck) they both came out in the storm and rescued me without damaging the machine. They never once made me feel stupid for getting stuck and even loaned me some weights for my weight box. I was afraid of the bill for two trucks and three men on an emergency call-out and I was absolutely shocked at the low fee charged. (I think they felt bad for me).

When I just could not figure out how to get the mower deck on and off they sent their technician Israel out to help me and he spent almost an hour giving me all kinds of helpful tips that you would never have gotten from reading the owners manual. He even acknowledged that a piece of hardware had been put on wrong from their own shop amazing someone actually taking responsibility for something and then making it right!

On a few occasions, I wanted to buy different parts for the tractor but Dana, Danny and some folks in the parts department actually talked me out of the purchases as they felt they were expensive and unnecessary. Whoever heard of a business talking someone OUT of a sale?

I love my tractor and it has done everything Dana and Danny said it would do. Its actually made yard work enjoyable if you can believe it. From lawn care to making trails thru the woods to clearing snow, I m having a blast with this machine. So far, other than me running it into the ditch, nothing seems to stop it.

I m shocked to have read some of the very negative reviews about this company, as ALL of my interactions have been perfect and I can t think of a single thing to complain about.

I could not be more pleased with this company or its employees and it s abundantly clear why this family-owned business has lasted for 71 years they treat people decently and aren t out to screw you over.

I m looking forward to living in New Hampshire and doing more business with this great group of people.

I give them five stars!

Matt F.
East Kingston

I was having a issue with my lawn tractors PTO not engaging and after searching Google, I tried the Rosencrantz & Sons online chat. I was originally looking to speak to a person at shop and the chat presented itself while at website.. It was a great experience, not only was Randy able to help me out with finding a appropriate video, he got me the part numbers, price and availability. I just had to run over and pickup- parts were waiting for me. Very easy!

When I decided to sell my 8 year old JD 1026R tractor, I contacted Rosencrantz to find out its value and if they have a consignment program. After speaking with Rick I decided to consign it through their program and I couldn't be more happy about my decision! Not only did everything go exactly as promised, but it was a very easy way to get top dollar for my tractor. I would highly recommend using Rosencrantz's consignment program if you are considering selling your JD tractor

The salesman named Dom was extremely knowledgeable on every John Deere product I had questions about. The family atmosphere made for a very pleasant experience over all. I will certainly be recommending this dealership to friends and family.

Dealt with Rick Winters for the second time and both times were amazing, very responsive to questions and he answers the phone which is very rare these days!! He was able to get my tractor set up in 2 days!! I will definitely be back.

I brought my z turn mower here for service,it was running excellent,but had a crankshaft seal leak,was tired of it dripping oil,very little drippage,but I wanted it fixed,before storage time,said they could do it in a week,well 6wks later its ready,picked it up and it is running on 1 cylinder and they tell me it has a bad head,stuck valve and bent push rods,it barely runs and does not even have enough power,to engage the pto,they said it needs $1100 more work.i do not know what happened to it there,but it did have an extra 3hrs on the hour meter.i would not brought it there had it been running like that.i am now stuck with a parts mower.

Rick made buying our tractor super easy. He walked us around and made sure we were getting exactly what we wanted. There was a small issue with a scuff in the paint and he made it right without missing a beat. I would recommend to anyone.

Bought a tractor in a nice low key homey atmosphere. Really pleased with the purchase

I've always wanted to get a John Deere Gator and last week I finally made the decision to make the call to get one. I did a search and the top place locally for a Gator was James Rosencrantz in Kennsington. I made the call and got connected to Rick who let me know what they had in stock and then put up with all my questions about the XUV :) We agreed that I would come in to check out a XUV590M and showed up a noon the next day to look at it. Everything from the phone call to getting financing set was excellent and the best part was Rick was very responsive which is key when your making any type of large purchase. Today I took delivery of my Gator at home and couldn't be more excited to start using it. Would recommend anyone looking for a Gator or any other John Deere product to give Rosencrantz a call as my experience was superb!!

Working out details on a mower purchase. Very amicable

Awful for parts. I had placed an order for blades, at which time my name and number was taken down (on a post it) and was told i'd get a call when they were in. I stop in 2 weeks later and was told they haven't come in yet, and they won't know when. I stopped in 3 weeks after THAT, only to get told they have no idea what i was talking about and that nothing was ordered. So basically 5 weeks wasted while waiting to find out nothing was ordered. How are these guys in business???

Just purchased a 2025r at James R. Rosencrantz & Sons, Inc from Rick. It was an easy and a very friendly experience. I was working with another JD dealership and they were very rude and told me I wouldn't see it for a month or two. I called and talk to Rick and I picked up my new compact tractor within a week, with all the options that I wanted. Great job to everyone at James R. Rosencrantz & Sons, Inc.
I'll continue to drive an hour just for that type of service!!

This dealer has been the bane of my existence for the last month.

We purchased a pair of Deere HPX815E gators for our company. After dealing with a sales rep with ZERO practical knowledge of the units, I was sold on this model. I placed a deposit and waited.

After WEEKS of chasing the dealer & rep down for information, the machines arrived at the dealer... only to take additional WEEKS to be ready for pickup. I was given repeated excuses for this... none holding much practical weight.

The units both arrived defective. Both have horrible brakes, were delivered with numerous scuffs and scratches, and one has an obvious issue with its engine.

Neither unit has hit 10 hours of use. The one with the engine issue has less than 3.

I contacted the dealer for assistance and once again began a game of chasing them down for information. It has now been 3 days since I was told I would be called right back to deal with the problem.

The machines are unusable. I cannot put my employees on them with such poor brakes in the environment they are operating in. I have wasted tens of thousands on these units and do not have an apparent way out.

Stay away from Rosencrantz at all costs. They rep a declining brand and offer the service to match. Kubota, Kioti, or even Mahindra would be a better alternative. THOSE dealers actually work for their money.

Just bought a zero turn mower great family owned company, great sales people knowledgeable and easy going, plus nothing runs like a deer they ll definitely be getting more business from me and my family

I drove up from Beverly, MA, & I wasn't disappointed with your establishment. Clean & the men behind the counter were more then helpful. All the equipment you have on display was very impressive! I will be back!

Bought a 3 series tractor - was a total fiasco getting it delivered. For a number of different reasons, they kept pushing back the delivery date week after week. Then they said for sure it would be ready the next day, I drive up there and it's not ready.... Eventually they agree to deliver it to me. They couldn't add a 3rd PTO as I'd requested or a brush guard. After using it a bit, I noticed the hooked up the hydraulic flow to the backhoe arm in reverse so when you push out, the arm swings in... these guys can't do anything right and they make no effort to make up for their mistakes. They're only around because they have a monopoly on JD in the area.

Over priced dropped off two commercial snow blowers to get tuned up cost me $400 each. Had to bring them back because they were both inoperable during storm. These mechanics do not know what they are doing. The customer service is awful and they are still inoperable after the second time fixing them. Very disappointing....

Bought a snowblower here and they couldn't be nicer

I came online in order to give James R. Rosencrantz & Sons a spectacular review due to their great customer service during a busy Monday morning after a long holiday weekend and happened to notice the review before me by John Farhadian. Then I realized, I was the customer standing behind him. After reading the review I would like to point out that it is grossly exaggerated. In his review, he stated that he had ordered his parts a week earlier which, if it was too the exact day, would have been July first. When I realized I needed a part for my tractor over the weekend, I went online to check their hours and noticed the company was not open on the 4th, 5th, 6th and 7th (the Thursday, Friday, Saturday and Sunday of that week) due to Independence Day. I have never had to wait a week for my parts to come in and as someone who checked online to see their hours before coming in, I would deduce it took a week due to the long holiday weekend. When they told him his parts were probably in one of the multiple shipments that had come in during their holiday , all he kept saying was well I worked Saturday as if he could go back in time and change the dates the company was open in order for them to get his parts together. As someone who has ordered parts here before, they always call me when they are in. He said he was a customer there for 20 years so I would have assumed he knew that, but all he did was berate the workers while they were unpacking the boxes, getting a lot of phone calls and working with other customers. Personally, I think they handled the situation with poise and grace, and I would not have done anything differently had I been in their position. I would also like to say that every time I come in to get parts I have had great customer service and conversations with the workers, including the young man he mentioned. They are all very kind and knowledgeable in their field of work.

I'll drive to the factory in Iowa before I go back to Rosencrantz. Every single time I have to deal with them, this has been going on since we purchased our tractor 5 years ago now, there is an issue. From getting the wrong parts, to parts that were suppose to be in stock that I drove 30 mins to pick up only to find they are not in stock. Today I call asking for a quote for a new blower and get quoted $3200 where it's $2100 on the JD web site and then when asked about the discrepancy he said good luck finding it for that....call back only to be talked down to and quoted $2200 and now it's a special order and they don't have it in stock. Started asking questions and he told me to go buy it somewhere else!

They have it!!! From lawn tractor to full size and all the accessories to keep your machinery running. Lubricants too. A full service department as well with answers for all your questions.

I've been looking for a good deal on a used sub compact tractor for months. but those kind of deals require a good amount of cash to purchase from a private party. One day my neighbor told me about purchasing a new 1025R through JD for a great price and 0% financing. Initially I thought that wasn't for me. After speaking with my neighbor a few more times and him pushing me to look into it ..... I decided that was the way to go. So off I go searching for my best deal on a new tractor..I contacted a few JD dealers, then I contacted Rick at J Rosencrantz, the rest is history. Rick gave me a great deal, we basically did all the paperwork over the phone and a week later I was signing the paperwork and picking up my new 1025R loaded. If you are in the market, don't waste any time chasing someone else's old equipment buy your own new, warrantied tractor and talk to Rick, he was excellent to deal with! For a small, manageable monthly payment, I now know I can enjoy years of service from my own brandy new machine! Thanks Rick! Oh ya, and that 10 grand I was trying to gather up for buying a used tractor I can now use for a new driveway

Bought an Ariens platinum 24 SHO from them in the fall of 2018 dealt with Dana. He gave me all the info on all the machines so I could pick the correct one for my needs. The 24 was what fit the best for me, glad he pointed me in the right direction. Great dealing with him !!

Great knowledgeable staff and good service. Support your local dealers, not the big box stores. You get superior products and services

All employees here are very professional and are very helpful, kind and curteous.

I have been working on the purchase of my JD 2038R unit for weeks and finally touched base with Rosencrantz and Sons.
I called in the morning and left a VM, got a call back within the hour from Rick Winters who said he would find out availability and get straight back to me, and he did!
After spending so much time and effort trying to get information and pricing on this machine from others it was absolutely amazing to be told something and within hours it actually happened.
Rick was truly a pleasure to deal with, he gave me the pricing and the anticipated delivery date and kept me informed all the way through the process.
I made a few last-minute additions to my purchase with a 3rd function kit and other accessories and Rick just delivered.
I got a call today from the delivery driver to tell me he was on his way, the machine arrived at my house immaculately clean, paperwork all ready to go, driver willing to go through every detail on the machine with me.
You know we all complain when things go wrong but very really when you get great service and everything goes according to plan.
So, thanks Rick and the team at Rosencrantz and Sons for a great experience, looking forward to using the machine, truly impressed.

The worst parts counter in the history of internal combustion. I dread having to go there. They have no idea how to do anything in a timely manner. Any time I have to set foot in the building it takes forever to get my parts. I don't mean anything complicated, either. It once took 40 minutes to get a belt for a snowblower, and I even brought the part number!!! If you do have to go, bring a lunch and a book.
I will never buy another John Deere product again, just so I won't have to come here for parts.

Recently purchased a John Deere X330. Chuck was my sales rep and a hell of a good guy. Myron in parts knows damn near every part for old or new. This was a great experience overall and I look forward to a long relationship with this company. Thanks Chuck.
TooTall

Very knowledgable and helpful staff would recommend to anyone in the area.

The John Deere Dealership around. Family run business with many years of experience.

My husband and I went to look at tractors. We were not immediately addressed or even acknowledged when we first walked in. Waited for 20 minutes until we were told we could get the same product at Home Depot. Apparently they don't want your business. Told us to take a seat while we waiting when the seats had boxes covering them. No one offered to move anything. When we did finally talk to someone to show us some tractors the person was not very knowledgeable on tractors. He admitted that he did not sell tractors typically which is why he didn't know the answers. I won't knock him for that, but the owner, I assume, shouldn't direct him to take someone to look at tractors if he is not going to be helpful. Will never go back nor give them our business. Absolutely appalled.

Service department is inept. Had them repair the gearbox on our snowblower. Went to use it and it was barely blowing any snow. Closer inspection revealed they installed the augers backwards.

Can't believe the negative reviews. Purchased John Deere parts here and they were super helpful. Called for a snowblower and they delivered the next morning. Timely, helpful, fabulous! Really liked the salesperson Dominick!

Recently purchased X758 from Rick Winters. The entire buying process was a pleasure and Rick was very patient and responsive. I look forward to working with Rosencrantz for many, many years. Solid company.

Scott Baker

Everything you need to do anything you want around the yard or around the farm.

Recently purchased a machine from salesman Ricky Winters. Ricky was polite and handled the sale professionally from start to finish. Truly a pleasure to do business with.

Worked with Rick to purchase my first John Deere XUV590M. Have to say everything from responsiveness to educating me on the product was top notch and would recommend any first time buyers to contact him. Cant wait to get the XUV delivered.

Just purchased a JD1023E from Rick Winters. Great to work with. Was absolutely courteous through the whole experience. Only thing was a little hiccup with the delivery. THANKS RICK

Had a very good time at their event someone will you can go and not come out broke

The worse customer service i have encountered. Rude, disrespectful, under staffed and they wonder why everything goes wrong. At all cost avoid this place. NCT is in Dover and Concord and you will be treated like a human being. The young lady in parts was very nice and tried her best while the other worker kept acting rude! I left for an hour and went to Seabrook and came back and asked again if they found my parts? The same rude worker asked if they had called me to tell me the parts were in. I told him no, all my parts were in last week. Mean while the poor girl was still out back looking for the one last part. I was so upset i told the man he could keep his parts, he said fine and i left. 15 minutes later i get the call from the nice parts girl saying she had all my parts. I told her the story what happened and she was sorry. I told her i will not ever be coming back and as far as purchasing my new John Deere i will go to North Country Tractor where they are more polite and know a lot more and not under staffed. I am a 63 yr old man and i have been going there for over 20yrs! I owned my own Business for 45 yrs and the customer always came first. I wish i knew this young mans name but he knows who he is. In my opinion the young lady that works so hard for nothing should be getting a raise and the fat lazy rude boy should be out the door looking for a another job! anyways went to NCT ordered my parts and they will be here in 3 days. Mean while it was over a week waiting for Rosencrantz.

I worked with sales, service, and parts dept. when I traded in my garden tractor for a new 1025r. Everyone was great to deal with and helped me order a PTO shaft for my old snow blower just in time for the storm. They called me a few days later to make sure I was happy with my new tractor.

Having purchased the tractor at Roaencrantz, I was of the assumption that they wouldn't charge an arm and a leg to pick up my tractor if it needed service (12-15 miles away). I was just quoted a $250 pickup fee and 2-3 weeks service time frame... had I known it was going to be like this, I would have purchased elsewhere. Very disappointed!