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S
9 months ago

I recently purchased a Jaguar from Jaguar South Af...

I recently purchased a Jaguar from Jaguar South Africa and I must say, it's been an amazing experience. The car's performance is top-notch and it offers a truly luxurious driving experience. The staff at Jaguar South Africa were friendly and helpful, ensuring a smooth purchasing process. I highly recommend this company.

E
9 months ago

Recently, I became the proud owner of a Jaguar fro...

Recently, I became the proud owner of a Jaguar from this company, and I'm extremely satisfied with my purchase. The car's performance is outstanding, and it offers a comfortable and luxurious driving experience. The team at Jaguar South Africa were friendly and provided excellent assistance throughout the purchase process. I highly recommend them.

M
11 months ago

I had a great experience purchasing my Jaguar from...

I had a great experience purchasing my Jaguar from this company. The customer service was excellent and the staff was friendly and knowledgeable. The car itself is a dream to drive and I couldn't be happier with my purchase. I would highly recommend Jaguar South Africa to anyone looking for a luxury vehicle.

L
11 months ago

Purchasing a Jaguar from Jaguar South Africa was o...

Purchasing a Jaguar from Jaguar South Africa was one of the best decisions I've made. The car's performance is exceptional, and it offers a luxurious and comfortable ride. The staff at Jaguar South Africa were friendly and provided excellent customer service. If you're looking for a luxury vehicle, I highly recommend checking out this company.

S
1 year ago

I recently purchased a Jaguar from this company an...

I recently purchased a Jaguar from this company and I must say, it has exceeded my expectations. 🚘 The car's performance is outstanding and it offers a smooth and comfortable ride. The staff at Jaguar South Africa were very friendly and professional. I would definitely recommend this company to anyone looking for a luxury vehicle. 👌

W
1 year ago

I can proudly say that I am a happy owner of a Jag...

I can proudly say that I am a happy owner of a Jaguar purchased from Jaguar South Africa. The car's performance is remarkable, and it offers a luxurious driving experience. The staff at Jaguar South Africa were very helpful and provided excellent customer service. I highly recommend this company to anyone in the market for a luxury vehicle.

S
1 year ago

I recently bought my dream car, a Jaguar, from thi...

I recently bought my dream car, a Jaguar, from this company and I couldn't be happier with my purchase. The car itself is a work of art, combining stunning design with powerful performance. The team at Jaguar South Africa was highly professional and provided excellent service throughout the buying process. I highly recommend them.

M
1 year ago

I purchased a Jaguar from this company and it has ...

I purchased a Jaguar from this company and it has been a fantastic experience so far. The car is a perfect blend of elegance and power. The sales team at Jaguar South Africa was knowledgeable and helpful throughout the purchasing process. I'm very happy with my decision and would recommend them to anyone looking for a luxury vehicle.

M
1 year ago

I recently bought a Jaguar from Jaguar South Afric...

I recently bought a Jaguar from Jaguar South Africa and I have to say, I'm absolutely in love with it! 😍 The design, features, and performance are top-notch. The entire process of purchasing the car was smooth and the staff provided excellent assistance. I highly recommend Jaguar South Africa if you're in the market for a luxury car. 👍

D
1 year ago

I recently bought a Jaguar from this company and I...

I recently bought a Jaguar from this company and I'm absolutely thrilled with my purchase! The car is a true masterpiece, both in terms of design and performance. The entire buying experience was smooth and enjoyable, thanks to the friendly and knowledgeable staff at Jaguar South Africa. I highly recommend them for luxury car enthusiasts.

S
1 year ago

Recently, I bought a car from Jaguar South Africa ...

Recently, I bought a car from Jaguar South Africa and I'm extremely satisfied with my purchase. The car performs exceptionally well and provides a comfortable driving experience. The customer service was excellent and the staff was friendly and helpful. Overall, I would highly recommend Jaguar South Africa to anyone looking for a luxury car.

T
1 year ago

I had the pleasure of purchasing a Jaguar from Jag...

I had the pleasure of purchasing a Jaguar from Jaguar South Africa, and I couldn't be happier with my decision. The car is an absolute beauty, offering exceptional performance and luxurious features. The staff at Jaguar South Africa provided outstanding customer service, making the entire experience pleasant and smooth. I highly recommend them.

N
1 year ago

I recently purchased a Jaguar from Jaguar South Af...

I recently purchased a Jaguar from Jaguar South Africa and I am extremely satisfied with my purchase. The car's performance is exceptional and it provides a luxurious driving experience. The staff at Jaguar South Africa were very helpful and professional throughout the entire process. I would highly recommend Jaguar South Africa to anyone in the market for a luxury vehicle.

A
4 years ago

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K
4 years ago

My vehicle has been in for repairs for 5 weeks tod...

My vehicle has been in for repairs for 5 weeks today, 4 weeks to get a warranty claim authorized and a week to order parts.
LR customer service center told me they would arrange a courtesy vehicle on 13th Jan but it will only be available towards the end of this week. However after no contact this week I phoned only to be told the person I was dealing with is on leave and no vehicle is available.
LR customer service is a JOKE!!!

L
4 years ago

In December 2019 I bought an F-Type 2.0 from JLR W...

In December 2019 I bought an F-Type 2.0 from JLR Waterford in Fourways. It was brand new (0 km) but had already been registered.

I specifically enquired about the service intervals and it was explained to me that it was either a maximum of 26,000km or once a year. I was also told the vehicle will indicate to me when it requires a service. (My previous vehicle did the same - a message appeared on the dash to inform you that it had to be serviced.)

As it is now just under 1 year since I bought it, I phoned JLR Centurion (Lazarus Motor Company) to book its first service with just over 5,000km on the clock.

I was informed that the vehicle is late for its service and that there would be a penalty fee of R2,500. Apparently it should have been serviced in June already.

I was informed that the service plan was activated in June 2019 and that I should have had the car serviced before the end of June 2020.

I contacted JLR South Africa Customer Service to try and resolve the matter.

JLR South Africa informed me that it is in one of the many documents that I signed on the day of purchase. Because I signed the document they have no responsibility towards me as the customer and that I will have to pay the penalty fee. The fact that no Service Reminder appeared seems to be conveniently ignored.

I am disappointed as I was never informed by either JLR Waterford or the vehicle itself that it should have been serviced in June 2020. Based on the verbal information provided to me when I bought it I was not aware of the June deadline. I am therefore wondering how I was supposed to have known this as I was working on the one year period from when I bought it with 0 kilometers on the clock.

It is unfortunate when companies such as JLR SA forget about customer service during a time when the economy is weak. In stead of building a relationship with their customers they seem to prefer alienating them.

Jaguar South Africa

Jaguar South Africa

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