Reviews 25
Filters:
Rating
Language
Sort:
Most recent
M
3 years ago

I was hired for the Duke energy campaign, 2 weeks ...

I was hired for the Duke energy campaign, 2 weeks later was informed they were shutting it down so I found another job. I went to pick up my check on the day they hand out checks and they didn't have a check for me. They owe for two weeks of work. This is a highly unprofessional, unorganized "buisness". I am not the first person they did this to, there are many people that they hold pay from in retaliation. Do not work for this company unless you are beyond desperate. Terrible company.

J
3 years ago

Quit over a month ago and I must say, in training ...

Quit over a month ago and I must say, in training you ll think that this is a professional place when they start laying out rules but let me tell u dnt be fooled by that ok, from management down to supervisors , and co-workers they are full of S***. They not only rob their customers but they rob their employees also. You know most job you work 3 weeks before getting paid and then you get ur week in the back if you no longer work there ? You can kiss that goodbye because you ll never get it (just a heads up) worst place EVER! Teleperformance was even better than this.

J
3 years ago

If I could give no stars I would, management is ho...

If I could give no stars I would, management is horrible you don t ever fix any equipment working in altice department, supervisors don t like taking any supervisor calls they always force mandatory overtime when overtime isn t mandatory it s just a bunch of lies

R
4 years ago

Don't work here, only 3 supervisors care about the...

Don't work here, only 3 supervisors care about the employees and others will lie about employees to make themselves look better. HR doesn't really exist, the recruiters are the HR department and they go strictly off what they see on paper and assume employees are lying. Hope they shut down with their horrible management and all the liars in that building.

J
4 years ago

As others have stated, they DO NOT pay their vendo...

As others have stated, they DO NOT pay their vendors. If you are speaking to anyone at iVox about providing a service, I would recommend you end discussions. They will never pay you, and if they do they will write you a bad check. If you are attempting to collect payment from them, good luck!

a
4 years ago

Managment Couldn't care lesw about the people. Am...

Managment Couldn't care lesw about the people. Amout of calls you take within 10 minutes is crazy. Pay is stable but super strict on breaks and lunches. Written up for 34 SECONDS late. Mainly ghetto workers here, its either give your entire life for this company or your not enough. Highly don't reccoment if yoy dont like inconsistent rules and talking alot

A
4 years ago

I applied for a part time position did the first i...

I applied for a part time position did the first interview and was asked to return due to nobody being available for the second interview. I returned two days later and my application was lost. I completed a new application, waited for another interview nobody could be found. I was given a drug screen paperwork and a week later they called and said I had the job . I don t understand how I was just thrown a position without proper screening. The office needs to be realigned, nobody works on one accord. I only wanted part time work that fits with my schedule I decided to decline the position. Hoping this company gets it right one day.

B
4 years ago

This is the most unorganized and unprofessional co...

This is the most unorganized and unprofessional company I have ever worked for. Angela from training was great however everything she said to do the people on the floor did the opposite and management allowed it. I feel that there was a false presentation of what the reps could make in incentives. Also, they set the bar so high that the incentive goal is unattainable. This is so unfair to the representatives. I sincerely have no idea how this company is still in business.

About iVox Solutions

iVox Solutions: Your Partner in Customer Retention and Acquisition

In today's competitive business landscape, customer retention and acquisition are crucial for the success of any company. It costs 10x more to attract a new customer than to retain an existing one. That's why partnering with iVox Solutions can help you focus on your core business while we take care of your customer retention and acquisition needs.

iVox Solutions is a leading provider of customer engagement solutions that help businesses build lasting relationships with their customers. Our team of experts has years of experience in the industry, and we use our knowledge to create customized solutions that meet the unique needs of each client.

Our Services

At iVox Solutions, we offer a wide range of services designed to help businesses improve their customer engagement strategies. Some of our key services include:

1) Customer Retention: We understand that retaining existing customers is critical for long-term success. That's why we offer a range of retention solutions such as loyalty programs, personalized communication, and targeted marketing campaigns.

2) Customer Acquisition: Attracting new customers is equally important for growth. Our team can help you develop effective acquisition strategies such as lead generation campaigns, referral programs, and social media advertising.

3) Data Analytics: To make informed decisions about your business strategy, you need accurate data insights. Our data analytics services provide valuable insights into customer behavior patterns so that you can optimize your marketing efforts accordingly.

4) Call Center Services: We also offer call center services staffed by trained professionals who can handle all aspects of inbound/outbound calls including sales inquiries, technical support requests or general inquiries from customers.

Why Choose iVox Solutions?

There are several reasons why partnering with iVox Solutions makes sense for businesses looking to improve their customer engagement strategies:

1) Customized Approach - We understand that every business has unique needs when it comes to engaging with its customers. That's why we take a customized approach tailored specifically for each client.

2) Experienced Team - Our team consists of experienced professionals who have worked in various industries over the years providing them with deep knowledge about different sectors which they bring into play while working on projects related to those sectors

3) Cutting-Edge Technology - We use cutting-edge technology tools like AI-powered chatbots & voice assistants which enable us to deliver exceptional results quickly & efficiently without compromising quality standards or accuracy levels required by clients' expectations from us as service providers

4) Proven Track Record - With years' worths experience under our belt serving clients across different industries globally; we have built up an impressive track record delivering successful projects time after time again making us one among top-rated companies in this space.


Conclusion

In conclusion, if you're looking for a partner who can help you improve your customer engagement strategies while allowing you to focus on other aspects of your business then look no further than iVox Solutions! With our customized approach tailored specifically towards each client combined with experienced professionals using cutting-edge technology tools like AI-powered chatbots & voice assistants; there really isn't anyone better equipped than us when it comes down delivering exceptional results quickly & efficiently without compromising quality standards or accuracy levels required by clients' expectations from service providers like ourselves!