We recently completed another great summer, thanks to the team at Islandia Pools. The weekly cleaning was always on-time, and the technician was professional and friendly. Our pool has never looked better. The office staff is also very responsive and provide a level of service that feels like family. We have been using Islandia for years and I would definitely recommend them to anyone on LI.
Miss placed pool in back yard. No knowledge of product before placement. No return calls when problems accumulate with spa. Waiting on return call for 3 months.
Great professional service from beginning to end. The entire team was knowledgeable and efficient. Everything was done on time, no surprises and a great outcome. Service as it should be. Highly recommended! Many thanks!
I have been a customer of Islandia Pools for many years. I purchase my Bioguard chemicals there and get my water tested regularly. Nicole, the retail manager and water care expert is phenomenal! She is so helpful, patient and pleasant to do business with. I highly recommend Islandia Pools for your water care needs.
The best pool store on Long Island. The staff is professional, helpful, knowledgeable and happy!! Don t wast your time going anywhere else. THIS IS THE SPOT! If you need your pool cleaned, hot tub serviced, fun floats, any supplies, parts or advice, give them a ring or go down to the store! Enjoy summer!!
We live in the North Fork and have used Islandia to install and service two different pools, one vinyl and one gunite. Both times, John the owner, was very easy to work with, came in on budget and on schedule. We were happy to recommend him to others who were building a pool.
Such an awesome team! The retail department helped my family bring our swampy green above ground pool to crystal clear within the snap of a finger this summer. The retail manager Nicole and her team of water care experts have been nothing short of patient and caring! Made us feel right at home in our hometown. Highly recommended!
Islandia Pools stands alone in providing exceptional, knowledgeable, courteous service that is customer-orientated rather than dollar-orientated. Many times they have come to the rescue in solving pool issues that had confounded me. Quite often they did this without trying to sell me something.
I cannot speak highly enough about Islandia Pools!
Could not get my not very old, infrequently used spa clean. Always wanted to drain it and refill it at a high cost. Did not understand how to use my filter. Had to constantly call the company that made my filter. Seems to have high staff turnover. Priced higher than other companies. REfused to refund for weeks that could not get spa clear. Refused to provide ledger. Refused to provide list of chemicals used.
Poor customer service very poor. And one time I was under a lot of stress too get my pool opened, so I needed like 2 containers of algaecide. They were $35 apiece. And I only had $70, I was like yikes can I get like tax off or maybe 10% I really need both, by the way we go there all the time, and the girl that was. Helping me said no!! So I went too home depot and got the algaecide I needed for only $19.99 a container, so thsnx for saving me over $30. Ohh and one more thing. I love when I'm looking for a part and they tell me they can order it for me, guess what I can order it too, and for a lot less than what you are chargeing!!!
islandiapools.com
