IRCSS Az.Osp. San Martino - IST Review

Prepared but slow staff, spent the day waiting too many times

Excellent hospital, obviously complete with all health services and welcoming and kind staff.

There my grandmother hospitalized. The doctors and nurses treated her very well

24-hour medical guard, very professional and friendly medical and nursing staff.
On weekends, short waiting times

I am being treated at the 7th floor monobloc hypertension treatment center. First thorough visit. The doctor Prof Pontremoli very professionally dismisses me with the prescription sheet as well as the new pharmacological treatment. On the sheet it says that the center is available to the patient for problems etc.
The new treatment creates problems for me and then, after about two weeks, I try to call the center. No answer from the various telephone numbers on the sheet given to me. Finally a person answers me to whom I expose the problem; he replies hastily that the professor is absent and that there is no one to refer to. He tells me to ask my GP.
I knew this too.
And I have nothing to add but my disappointment.
I. Oneto

Admitted to Gastroenterology pad 12 Prof. Picciotto. Gorgeous staff, young and prepared medical team of a disarming kindness. Well organized department. Congratulations.

I have never talked about this place !! SHAME'!!! anyway for me it's ok

We wanted to thank the staff of the "Thoracic Unit" department.
Family Piombini Vanda

Beautiful orthopedics specialty pavilion just redone the trained and very polite health workers

Experience after first aid and urology department: mediocrity.
I'm used to different hospitals in Turin, but bad luck was I was at the sea and I had to go to S. Martino.
I had a urinary tract infection, pyelonephritis and they asked me to pee in a toilet on the edge of contamination and from Chernobyl's alienation zone (joke eh). While waiting (I have to say not much) I stained my trousers with a chwing gum. At the end of all this I would have had to leave from there in 10 days for Japan. Not having it I understand a saw I left anyway and I took care of the luck that I am assured.
If you are not more than bad you DO NOT go. First Aid DIRTY on the edge of the third world.

after months with pain I finally found a trained surgeon who diagnosed me with sub-acute appendicitis and operated on me within a week. The operation took place in the lymphatic surgery department and was performed by dr. Francesco Boccardo whom I thank for the competence and humanity shown with a patient who, let's face it, had a fifty executioner. The whole department is very competent and willing to help patients.

I gave birth to my second child. Exceptional Doctors recommend it to all expectant mothers.

Experience, professionalism and courtesy are the strong point of this department, my father was operated on for a squamous cell k epiglottis At the otorino department of the s. Martino, the doctors practiced a partial laryngectomy with the laser technique thanks to the super expert hands of Prof Giorgio peretti. a special thanks to Dr Parrinello Giampiero for his professionalism and humanity, I still thank the nurses of the ward who were impeccable in all cordial greetings to all Dr Gaetano massimo angileri.

I brought my mom last week because she fell, she was 4 hours on a stretcher without being visited ... bad

I had my son born here. Very good experience with all the doctors and nurses. He was a pre-term so required extra care which was well provided by the hospital staff. They did all checkups regularly of both mother and son. We left happily with our baby after 12 days of care. They also call and schedule appointment for regular health checkups of my son. Both doctors and nurses are friendly, kind and ready to help if one has any doubts or questions.

Non EU citizens must go to the nearest police headquarter (Questura) and ask for information regarding the integration of the new born in the system as soon as possible. Get a passport for the new born and approach either CAF or ANOLF to understand on how to integrate the new born in the permit of stay of the mother. This will help the parents to avoid any future complications regarding the permit of stay of the child.

Good hospital but it depends what doctor you find ....

San Martino in general represents an excellence, and not only of a local nature. It is clear that much will depend on the medical staff with whom you will have to deal: difficult to ignore this relief.

Specialist emergency pavilion orthopedics department fourth floor mother with fracture of the femur with previous prosthesis ..... Medical staff and paramedics ....... assisted by nurse trainees really available affable patients and very professional thanks for what you do good / i all ....

An experience that lasted a few months, where I met wonderful people from all the nurses of Pad.12, and in particular to Gastroenterology doctors. Martino, from prof.Picciotto, dott. Testino, dott.berri and Dottoresse M.S and G.P .. thank you!

Monobloc 6 floor wonderful nurses prof.little humans

If it were possible to put even 0. After having operated my father two years ago, six months ago they called to do the second operation and we are still waiting. In the meantime, every week they call, saying to keep themselves free because we could be called and my father has lost a job and now he risks losing another one.

Thanks to all especially to the 12 and 10 ward .... Apart from the emergency room which unfortunately is always full. You saved my life! Thanks so much to everyone

It is among the largest and most important hospitals in Genoa, it is a city within a city. But you can find yourself as good as the other way around. It depends on the department and the specialization.

State-of-the-art structure full of serious and prepared professionals

It could be a good hospital (I'm talking about my old experience of having my first child over 5 years ago)
Most kind doctors
But now in September of 2020 even knowing that pregnant women cannot stay in long waits or sessions for too long
The nurses and practitioners (call them whatever you like) start converse and do things calmly as if there are no people waiting.
Then they talk about gathering here and there, when in the waiting room there will be those 40/50 minutes where it is quite full
But then they leave people outside (literally 2 meters from the waiting room) for more than 4/5 hours to wait ..
Where, of course, people take off and lower the mask as well ..
IS..
So the virus sees the door and decides not to enter?
Bad, it always goes from bad to worse with the passing years.

August 2017
I was operated in the otolaryngologist ward for a squamous carcinoma, I have to thank all your ward, exceptional doctors, kind staff, apart from the surgery, it is an excellent polyclinic. A special thanks to Prof. Peretti Giorgio who has been following me since 1996 , and what time did I follow ................

There is so much green too many competent personnel are trying to reduce waiting time it is a hospital born in the 20s there are old paintings and the ceramics of the past and inside the hospital there is the castle of Simon Boccanegra the hospital is a small museum of ceramics and paintings and statues

Withdrawal center a shame three hours waiting to make a withdrawal.An empty stomach with morning medicines to take after breakfast! Third world !!!!

The cancer surgery department headed by Professor Romairone is really well organized. The doctors and nurses are very kind and attentive to the needs of each patient. Thanks Patrizia Coscia

Yesterday 03/04 I went to Carrara for a specialist visit to the POLICLINICO San Martino, I found kindness education, availability, cleanliness Truly a HOSPITAL with worthy people. A special thanks to Professor Puppo Francesco and to a young doctor whose name I do not know. Kind, exhaustive, courteous. Were it so with us .... the only small problem, the parking lots! Sick little when health is at stake. Positive all the rest anyway.

A giant hospital with a doctor who seems to be motivated and prepared feels followed. The size of the polyclinic means that we can clash with some setbacks but often the ability and commitment of the whole person can compensate for the inconvenience

generally good hospital with good professionals.
But if something happens to go wrong and you decide to resort to complaints, they are a joke.
sent 3 complaints from my family (one per member), copy and paste replies the same for all from the people (2 doctors) who received the complaint.
not even the decency to write everyone an answer.
As the responses were very scarce and liquidation, after hearing the complaints office by phone, we were left with the idea that there would be a meeting with the head of the public relations office. then there was the whole problem of the covid and therefore I understand that these practices have gone into the background.
but now the situation is much calmer, if they wanted these things they can also be organized in videocall.
ultimately: writing a complaint is a fairly long process, copies of documents are required, etc. and then it's all useless. don't waste time. They all seem to be available over the phone, but in practice it is not.
Our right to complain and their duty to respond TIMELY is a mockery.

All hospital staff are very kind and willing to help you and give you the correct information.

I find however:
- the signage of the whole complex is very poor.
-very poor internal parking management. There are many cars out of place, which means that access to the complex is granted even if the parking spaces are sold out inside.
- cars are left in critical areas (in front of warehouses for flammable materials)

Tips:

-Increase the internal signs
-Do not allow other cars to enter if the car parks are full
-create other parking space (a problem that afflicts the entire city of Genoa) within the complex.

With regard,
Roberto

What most leaves me speechless, but I have found this several times within health facilities, is the lack of humanity that distinguishes those who work there. As soon as you enter a ward, the first thing you think about is' who knows how they will treat me ... "
Bad experience, very few are those who keep a calm and polite attitude, or at least acceptable with patients.
All those who work in these structures who feel, for some obscure reason, superior, know that "from the top" of your position and your mean, rude and disrespectful attitudes, the only thing I realize is the little dignity with which you carry out your work. Compliments!
I contextualize my bad experience in the mammography department (speaking with a friend I had further confirmation) to you the conclusions.

Mio padre ha un tumore e sta soffrendo come un cane da mesi.. Vorrei tanto che trovino una soluzione, ma danno gli appuntamenti a giorni lontanissimi per le visite e lui continua a soffrire. Poi in questi giorni ci avrebbero dato finalmente More

I went to the San Martino emergency room tonight. Radiology and traumatology department: excellent reception and maximum professionalism. I especially thank Dr. Michele Borgiani
Daniela Roccatagliata

I SUCCEED I HAD 11 YELLOW CODES IN FRONT OF ME I WAS THE 12TH YELLOW AND IN 8 HOURS OF WAITING YELLOW CODE AND NOT A DOCTOR I SAW I STILL HAVE 5 STILL FORWARD PEOPLE IT WILL TAKE MORE 4 HOURS ONLY IF YOU DIE WATCH YOU SEE SCHIFOOOOOOOOO

You are fantastic all the doctors doctors .... especially the primary francesco puppo ... but I love someone in particular ... ciaooo to tuttiii voiiiii tu

OBI OF THE FIRST AID:
A SUCK! HUMAN AND PROFESSIONALLY INDECENT! SAVE YOURSELF TO YOURSELF! ABSENT ASSISTANCE! ASK THE PAN: AN ODISSEA! IF YOU CALL ME YOU SEEM TO REQUEST ELEMOSINE! PATIENTS LIKE SLAUGHTER MEAT!
UNWORTHY!
SIMONA FISH.

A heartfelt thanks to Prof. Santini and to all the university cardiac surgery staff for their exceptional professionalism and competence: I had a double coronary bypass in March 2017. Perfect surgery, very fast More

The main hospital in Liguria, which summarizes the strengths and weaknesses of public health (for example certain long waiting times at the emergency room). In any case, the now historic pavilions - their construction began in 1914 - are immersed in a real park, also well maintained, an oasis of peaceful greenery in the middle of the city. After the Second World War, the statues of the benefactors of Pammatone were placed in the hospital area, the first hospital in the history of Genoa destroyed by bombing

Do not or never hated this place and that despite call for agencies to understand what and the way to make the nights because I do not work from August tell me they do not place while I know that the friends of friends just to keep him for they do get people even unqualified because l.infermiera with all the tasks that a and more to do deliveries do not think that there are persons not registered for the outburst but sweaty and August do not work and are worried

My review is about eye clinic ... a tragedy ... there is no way they give I don't know how many appointments all together and then wait for 3 hours or more to have an injection in the eye ... and if you ask for explanations no one says anything nobody knows anything ... I don't understand why ... among other things we talk about people who are mostly elderly ... but who cares ... they wait ... we don't know why, but I repeat who if it matters ...
And I write after 4 times that he accompanied my mom and it is always the same sad and shameful story ...

On 20 November 2019 due to an accident at work I take my husband to the PS where in 3 hours he was: visited, made an X-ray, a CT scan, plastered and invited to return the next day for the pre-operative exams.
The next morning the same doctor who had seen us at the PS Dr. Angelo Andretta was waiting for us, as you hear, certainly not of the intervention for the fracture of the radial capital, also considering the size of my ex basketball player husband, consulting with his principal Professor Santolini, they agreed to wait another week to see how the fracture would have behaved.
We just have to thank Dr. Andretta for his competence and professionalism and also that touch of humility in not deciding immediately, in fact the surgery was not necessary, my husband is doing his physiotherapy course with excellent results.
What to add .... well in a world where we speak almost only of bad health we thank Dr. Angelo Andretta and all the nurses who assisted and treated my husband.

The emergency room is a shame ... for waiting and personal times, a real pity was one of the best

Huge hospital, with departments of excellence. All the staff and doctors we met in the 10 days of my mother's hospitalization were very kind and professional. All with a smile. They did not make us feel patients, but people. Thanks to the Vascular department on the 12th floor, to the Reanimation, to the Specialty near the Emergency Room, to the Police Station, to the reception point of the Emergency Room. Thank you all

Hello, I am Brisigotti Roberto and I have been operated for a few days in the thoracic surgery department of San Martino.I wanted to thank those who assisted me and give my extremely excellent opinion of a ward that is made up of people who love their work and help with great professionalism to heal. An excellent judgment to Prof. Rat who operated on me and to Dr. Alloisio who followed the progress of my post-operation. Thanks again from my heart !!!

Nothing to add! The competence and professionalism of doctors and nurses speak for themselves.

Clean hospital staff Courteous is available to help patient Congratulations really

Hospital with care up to many other parts, professional and kind and scrupulous doctors and nurses, thank you for everything

An unforgettable experience for my entire life ... I thank everyone in the neurology and hematology department and above all a HUGE THANKS to PROF. MANCARDI because if he had not been there now I would be in a wheelchair.
Never found people as nice as in this hospital.
THANKS FOR EVERYTHING TO EVERYONE

No one answers no incompetent stealing the money from the excuse taxpayers for the bad review

Fantastic hospital.
Many thanks prof. Boccardo

I would like to thank the San Martino hospital, especially the neurosurgery and hematology department.
A special mention goes to dr. Sergio Gennaro and dott. Sashes that together with their team saved my mom's life.
Thanks also go to all the nurses and all the other doctors in these departments, wonderful people, these are the real heroes and we should thank them every day for their service and dedication.

Elena

I ask you how it is possible that you did not see that the person who came to the emergency room after a feigned fight had nothing. Try that the next day there was a nice, cheerful and lively drive from Genoa to Naples posting photos and videos! It amazes me how a hospital like yours could have given three days of prognosis to a "lady" who was pretending. Thank you, congratulations! Thanks to you, he was able to request damages, I add, non-existent. I have compensated one who has clearly been defrauded. All it took was a slab or extensive exams and unmasked them, instead of believing the first clever one that arrives and says I have bad here without thinking about the consequences.

Modern and functional, professional, kind and prepared staff.

It is one of the largest hospital complexes in Europe with an area of about 340000 square meters. It consists of about 40 buildings all used. The offer of services is care is vast and complete. Given the size there is a chronic lack of parking.

I have always received the utmost attention from courtesy and respect from all staff

I arrived in red code following a hospital accident. After acceptance they brought me very quickly to the red code with very prepared and available doctor. Later I was hospitalized in OBI (short intensive observation) in a single room with its own very spacious and comfortable bathroom. Infermierj nocturnal and not, very helpful and skilled in medications and very professional. The doctors in the OBI department are also very kind and very helpful for any complication.
Everyone talks about it badly but my experience was excellent.

It is the largest hospital in Europe. Without a compass it is easy to get lost among the numerous pavilions.

Thoracic surgery, top all the doctors and the director Pariscenti beyond the skill a humanity not just. A heartfelt thanks to all.

I had a mammogram on July 31st, several solicitations I got the response on September 22nd. It is useless to make a complaint that I had already made years ago, the ambiguous answer. Unfortunately it is getting worse.

FIRST AID is really shameful, I went after a scooter accident with a broken rib and I had more than 7 hours of waiting in a room on an iron chair.
After my request for how long it would still take for them to visit me, I felt replied annoyed and annoyed by an operator, certain Mrs. Calza "here you know when you enter but not when you leave ..."

In the emergency room very fast and scrupulous. Perhaps even too much, since they kept me under observation for 2 hours after a mild sedative. But better so than negligent. Appreciable (especially at this time)

On 01/04/2016, I underwent a herniated disc surgery in the Neurosurgery Department of the San Martino Hospital in Genoa. I want to thank all the managerial and nursing staff for their care; a special thanks goes to Dr. Sergio Gennaro for his exemplary professionalism, competence and impeccable humanity.
Orlandi Massimo

I found an ophthalmologist doctor dr. Very competent, scrupulous and helpful campaign that subjected me to a laser treatment for retinal rupture. Since I am on vacation, he drew up a very detailed memory of his intervention for my ophthalmologist. Thank you so much. Monica Capitani

As regards medical care service excellent,
very good and professional.
As for nurses only the turn of Fifth Pizzorno
showed professionalism and education,
the rest of the shift leaves desired.
It lacks the organization and education.

I wish I had more stars to be able to express all my gratitude to the 118 to the Ps to all the medical and paramedical personnel of the intensive therapy, to the IV floor where I am now. But a special THANK YOU to Dr. Berardi who gave me my life

Department of radiology and diagnostic imaging in hall 40 senology.
Zero availability and humanity.

It is impossible to get in touch with the departments to ask for information about exams that you should take because you are re-packed from one phone number to another and sometimes with rudeness.

I was urgently operated on intestinal infarction on July 29th, my heartfelt thanks to Dr.Rimini and Viotti for saving my life for professionalism and kindness, thanks to all the nursing staff for loving care

We had the misfortune of spending many months at the San Martino hospital in Genoa where our dad was hospitalized: endless days of anxiety, fear and impotence in the face of an illness that we knew didn't give a chance to the man who most counted in the our life.
Hard months, during which, however, we had the good fortune to meet wonderful people: just think of how much of their life they spend serving others, taking them away from themselves and their families and the responsibility they have in making decisions that can change people's lives, yet never a badly spoken word, never a rudeness, always on the piece.
"When you cure a disease, you can win or lose, but when you take care of a person, you always win."
Well, Dr. Filippo Ballerini (hematology) and doctor Anna Da Col (internal medicine, monobloc V piano levante) have won!
We will never forget how much they did for our dad cuddling him as if he were theirs. Always able to cheer him up with their daily extras: a few minutes for them, so much happiness for him, and for us.

The only painful encounter occurred just after Dad passed away: we called Brother Mauro to give him the last rites, but when he arrived he accused us harshly of having interrupted his lunch break showing no mercy towards our loss .

As usual, the nurses and the OSS took care of it that morning to warm our hearts with their words of comfort, their hugs and their shining eyes.
We therefore thank the whole department of internal medicine for the professionalism, availability and great heart: your work is priceless, you are a winning team, you have all our respect and respect for what you do daily.

We wish everyone to be treated and looked after by extraordinary people as happened to our dad.
S.L.

Disastrous first aid, my wife was operated on aneurysm 1 years ago, today she felt ill having a strong epileptic fit, in the emergency room they put in a corner for 3 hours next to (and after) the Gallo minor codes entities like cuts or wounds! Shame on you! Not even a timely tak check! I hope I don't need it, but then the last place I'll go and the San Martino emergency room! Shame on you!

Excellent regional hospital, an excellence in the field of health

A heartfelt thanks to all the staff of doctors, nurses, os, of the medical department, for their professionalism, kindness and willingness to help my mother, we will never forget you. Daniela and Carolina.

You are rude and surly I dare not imagine how you treat patients I would leave you all at home and I would make people who really need it work for you I would leave you with bread and water to be ashamed

In two months of hospitalization years ago I was able to admire in Cardiology the kindness and professionalism of the
Dr. Paolo Rossi.

Monday, April 30, 2018 I accompanied my 90-year-old mother (handicapped with 100% disability) to the Monobloc to make an anesthesiological visit before surgery. He had an appointment at
h 10.00 we entered at 13 !!!!! It was probably bridge day .... but didn't they know when arranging reservations that the staff was undersized?
The lady at the reception was very kind to everyone, she entertained three children present with coloring pages and candies, Dr. Marco Messina was exquisite and despite one morning I think it was difficult for him too, he was welcoming, kind and very scrupulous as if my mother had been the first patient of the morning. I think that this way of treating people who are helpless as sick is extremely uncivilized; fortunately, as often happens in our country, there are people who do their job well and make up for the shortcomings of others.

From personal experience (intervention of 17/07/2019) we can confirm that Doctor Gian Luca Pariscenti, Head of the Thoracic Surgery department, is the best thoracic surgeon that a patient can meet. He carries out very complex surgical operations that others would not know how to deal with, he is professionally flawless, available, human and humble. We hold the highest esteem for him and will never thank him enough.

last night with yellow code to the hospital s emergency room. martino for a bad wound on his right thumb. excellent and quick reception; great availability and competence characterized the intervention of the traumatologist. a heartfelt thanks to the whole team.

very large, with many pavilions. in the countryside. there is a free shuttle bus to move from one pavilion to another. the lady at the information office at the entrance of the main pavilion is very kind and helpful. I didn't even experience interminable expectations like in other hospitals instead.