3 years ago
I had been going to Ion Studio for about 5 years u...
I had been going to Ion Studio for about 5 years until March, 2017. Let me tell you this wonderful story, since Ion Studio itself (ah, the irony!) sent me an email asking to write a review of the salon. Throughout the years l always thought the staff was wonderful, the service a bit pricey but worth the results. I loved the meticulous work, the different hairdressers (I tried several), and even the fact that a few times Marco Santini, one of the owners, came to supervise what other members of the staff were doing. But let's cut to the chase, since I know you're waiting for the turn of the screw, aren't you? In March I decided to go to Ion for a color correction. The job was performed well (not gonna mention by whom, since he has nothing to do with what happened later) but, alas, literally vanished in ONE week, after paying A LOT of money. When I complained about this by phone, they offered to see me again and color my hair again. So far, so good. However, when I went back to the salon, they saw there was not much that could be done to improve the state of my hair, and therefore refunded me the money. Well done. (But wait for it!) I was at the reception desk doing the aforementioned transaction while talking to the manager in turn, and during my small talk with her I mentioned I was upset, since my hair was in very bad shape now and I was really hoping they could do something about it. Maybe offer to redo the job once my hair was healthier? Maybe acknowledge that any kind of hair job that only lasts one week is not acceptable? It really doesn't matter what I was expecting them to do, since before being able to express anything, Marco Santini himself came to the reception desk and, without even recognizing me nor asking me what was going on, threatened (yes, you read that right) to CALL THE POLICE ON ME for "disturbing the vibe of the salon" (sic). Now, let's stop for a second and be very clear here: I was not throwing things at the receptionist, I was not hitting the manager, I was not punching the walls nor yelling like a possessed soul: I was EXPRESSING my dissatisfaction, as I have always done and will continue to do any time I pay for a service poorly performed. This guy, in the most ARROGANT, CONCEITED, ABUSIVE and VIOLENT way, was bothered by the VIBE (give me a freaking break! who are you? the Dalai Lama?) being disrupted. I could go on and on but I guess you get the point. You can still go to Ion and get a good service, but beware! if you happen to be less than happy with what they've done to your hair, DO NOT DARE TO COMPLAIN because they will get violent. After this episode I left the place never to come back. It's a shame that a business that claims to be professional can afford this type of asinine behavior.