I have been using the services of this transportation company for quite some time now and I am extremely satisfied. The convenience and ease of booking are unmatched. The rates are competitive and the customer service is outstanding. Highly recommended!
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Questions about IntiGo
What is IntiGo?
IntiGo is a Tunisian e-commerce delivery company operating since 2019. It provides next-day delivery across all 24 governorates, public pricing, cash-on-delivery, and real-time tracking. The company serves online merchants and integrates with Shopify, WooCommerce, and PrestaShop platforms.
What specific pricing tiers and rates does IntiGo use for different parcel sizes?
The company offers six core services including express delivery, fulfillment, white label branding, and cash-on-delivery. Their public pricing grid starts at 6.50 DT for large volumes, while small parcels cost between 9.00 DT and 40.00 DT depending on size and weight.
How are return fees calculated based on parcel format and return volume?
Small parcels are free to return if the 30-day return rate stays at 5% or less, costing 4 DT otherwise. Large and Extra Large returns cost 20 DT and 40 DT respectively, with an additional 3.00 DT fee for exchanges.
What is the process and timeline for cash-on-delivery payments and withdrawals?
Cash collected by drivers becomes payable the day after delivery, with a 3 DT fee for withdrawals. Merchants can request payments via their partner space or BizGo app in cash or bank transfer.
Where is IntiGo headquartered and which cities host its main service centers?
The company operates from its headquarters at 17 Rue de l'Usine in Charguia 2, Ariana, and maintains service centers in major cities including Tunis, Sfax, Sousse, Nabeul, and Monastir.
What tools and applications allow customers and merchants to track their shipments?
Customers can track shipments using the tracking tool on the homepage or through the BizGo application. Merchants also access their expéditions, returns, and collections via the partner space or mobile app.
What is the standard delivery timeframe and how can urgent requests be handled?
The standard delivery timeframe is J+1 across the entire country, though urgent same-day requests require prior confirmation with the support team before dispatch.
How long has IntiGo been operating and what is its current scale?
The company launched in 2019 and has delivered over 10 million parcels since then, establishing a national network covering all 24 governorates of Tunisia.
What is the current Trustburn rating and what do recent reviews emphasize?
The Trustburn rating shows a 4.1 out of 5 average from 12 reviews, with most feedback highlighting user-friendly websites, competitive rates, and efficient service.
What specific aspects of customer service did reviewers praise or criticize?
Some reviewers on Trustburn mentioned average customer support experiences, while others praised the seamless booking process and helpful support staff.
What are the official business contact methods for IntiGo?
The company provides a dedicated support line at +216 70 223 000 and an email address at [email protected] for partnership inquiries and complaints.
Which e-commerce platforms does IntiGo integrate with natively?
IntiGo partners with major e-commerce platforms including Shopify, WooCommerce, and PrestaShop through native integrations and API connections for seamless operations.
What specialized features and branding options does IntiGo offer for merchants?
The company offers white label services where drivers wear client branding, and provides analytics dashboards with detailed tracking and SMS notifications for real-time visibility.
How does the onboarding process work for new merchants on IntiGo?
Merchants can start immediately after free account creation, with the account becoming active instantly upon registration without any commitment required.
What is the official website of IntiGo?
The official website of IntiGo is intigo.tn.
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12 Reviews
I recently traveled with IntiGo and I must say, their service was average. The website was user-friendly and the rates were reasonable. However, I faced some issues with the customer support. Overall, it was an okay experience.
I recently used IntiGo for my travel needs and I must say, their service is top-notch. The website is easy to navigate and the booking process was seamless. The rates are reasonable and the customer support was very helpful. I would definitely use their services again.
The service provided by this company was great. I had a comfortable journey and the rates were reasonable. The website was easy to navigate and the booking process was smooth. I would definitely recommend them.
The service provided by this company is great. I have used their services for my travel needs multiple times and they have always been prompt and efficient. The website is easy to use and booking is a breeze. I would definitely recommend them to others.
❤️ I absolutely love traveling with IntiGo! Their service is exceptional and the website is user-friendly. I have never had any issues with them and would highly recommend their services to anyone looking for reliable transportation. 😊
IntiGo is a reliable and efficient company. Their service is great and their website is easy to use. I have used their services multiple times and have always been satisfied. I highly recommend them to everyone!
IntiGo is a reliable company with excellent service. Their website is user-friendly and easy to navigate. I have used their services multiple times and have always been satisfied with the results. The rates are competitive and the customer support is top-notch. I highly recommend IntiGo!
😊 I had an amazing experience with IntiGo! The service is top-notch and the website is very user-friendly. The rates are competitive and the customer support is excellent. I highly recommend them! 👌
IntiGo is a reliable company with great service. The website is easy to use and the rates are reasonable. I have used their services multiple times and have always been satisfied. Highly recommended!
IntiGo is a reliable company that provides excellent transportation services. The booking process is easy and hassle-free. I am very satisfied with their service and would definitely use it again. 👍
👍 IntiGo is a fantastic company to travel with. Their service is impeccable and their website is very user-friendly. I have had a wonderful experience booking my trips with them. Highly recommended! 👌
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About IntiGo
IntiGo is a bike taxi startup that allows users to book bike rides.
- Website
- intigo.tn
- [email protected]
