4 years ago
Worst car buying experience. I originally didn't w...
Worst car buying experience. I originally didn't want to buy the 2003 Dodge Durango and I should have listened to my instinct. They practically forced it on me, insisting I couldn't get into anything else, whereas a week before they approved me for a Jeep Cherokee. My car was breaking down, so I was in a dyer situation, and made sure they understood my necessity for something extremely reliable as I was working 2 jobs. Not only did they push me into a car I didn't even want, they sold it to me with such TERRIBLE tires that I had 3 different locations turn me away and refuse to even rotate my tires because my car was a "liability". I then tried to get my oil changed and was turned away again because of 'liability' issues. I then had to just have my boyfriend start changing the oil and after trying to find someone for 4 months to change my tires, my boss finally put my spare tire on for me in the parking lot of work just so my vehicle would still be drivable cause wires were poking through all my tires. He changed the worst of them. 5 months down the road, my engine completely blew. The warranty covered it, thankfully, but it was in the shop for 12 weeks, they ordered the wrong engine, installed it, and then had to start over. I also had stopped by so they could witness how bad the vehicle was and they turned me awau sarcasticallying saying they don't even carry copies of warranties. I then still had to pay over $500 dollars to get it out of the shop after they did a $6800 repair. 5 days out of the shop, it broke down again and had to be towed back to the shop and the warranty was used AGAIN to replace another part - which we also had to pay about $200 get outta the shop again. Two of my windows then fell off their tracks and broke their motors. Not even 3 months after the engine got rebuilt, and after getting routine maintenance oil changes, my engine has to be rebuilt AGAIN. I have had this car for 10 months and had nothing but problems. Not only do I not have a reliable vehicle, but now I'm 7 months pregnant with no vehicle for me or my boyfriend to get to work with and a newborn on the way.This dealership is slimy, and sold me the definition of a total lemon. NEVER BUY FROM THEM. Now I completely understand why they wanted this vehicle off their lot so badly. Not to mention that the mechanic that had been working on my vehicle that does most Intermountain's auto warranty work stated he believes they sold me a lemon, and upon conversation with the owner that he was extremely disappointed in them and how they felt 'they had no responsibility' in selling me such a shabby vehicle. Worst place in Grand Junction. Terrible customer relations, terrible INTEGRITY. Never, ever buy here.