4 years ago
My boyfriend and I decided to try the docks again ...
My boyfriend and I decided to try the docks again now called "finn's" again. We had very very slow service the first time we came and yet again the second time was just as slow. Taking just over an hour to get our food. I had asked to swap regular fries for yam fries with the meal and the server said "not a problem". We got our food finally and there was regular fries on my plate along with a side of yam fries. When I asked about it she said. "Yeah the yam fries are a 4 dollar extra charge, but I didn't charge you for the fries". I had no idea what she was talking aboiut and then we saw on our bill that they did charge us the extra fee. After we asked if she could take it off the bill because we were unaware there was an extra charge, she told us the manager was busy and that all she could do alone was take a dollar off. I said it would have been nice to know when we ordered and then she replied in a condescending tone that "well it was on the menu". I told her that some places don't charge for the swap and most restaurants let you know if there is an extra fee. She then said "Well where are you guys from?" As if we obviously weren't from around victoria even though we are local to the city. The extra 4 dollars is not my main issue.. it was the service and the disrespect that is the reason I will not be coming back.