4 years ago
Absolutely aweful service. Some of the worst busin...
Absolutely aweful service. Some of the worst business services I've ever encountered and I'm a manager at Sephora. I called and questioned about a room and was quoted an original price TAX INCLUDED. So, I decided to speak with my husband and when I called back I was told the same price. I was very excited, we had been traveling from Alaska and we're happy to be able to relax on a warm beach! But, after giving my information and booking the room, I was THEN told I'd be charged almost $120 more then the originally quoted price! When I protested, the lady acted dumbfounded and swore that the original price quoted to me did NOT include tax! She was the "acting" manager Jessica, was her name, and she acted like it was my fault and spoke to me as though I was a completely incompetent fool. After arguing my case, she told me she would refund my money, since I wasn't going to be staying there after being falsely charged such outrageous prices. But she STILL refused to refund me the entirety of the amount and kept $25 for an "inconvenience fee." Needless to say I will never do business with them again.