Infectious Disease Clinic HIV Evaluation Unit, San Antonio Military Medical Center Review

We went at 6:30 for an MRI. We had never been there that early. There is only one entrance open at that time. The entrances open at 7. The entrance was on the opposite side of where we needed to go. We were unfamiliar with how to get where we needed to be. The staff was very friendly and gave us directions. The staff was arriving and they guided us as we walked with them. The MRI personnel where there waiting for us. They were very nice. We were in and out in a very short time. I was truly impressed with the willingness of hospital staff to assist us, and their positive attitude.

Greatest Drs and nursing staff and other staff is the greatest in the world

Went to the oral surgery clinic and was impressed with their staff. Dr Olsen and Dr Staples were very thorough and patient when describing surgery options. They were able to discover issues that our civilian dentist could not. I didn't think as a retiree I could be seen by them as I thought tricare didn't cover dental, but I was wrong. I'm sure a lot of people may not be aware of that. My wife really appreciated both Dr's time and attention they put into our visit.

This is probably the best military hospital I've been to. Always clean. Friendly staff. Very quick and efficient treatment. Any questions and concerns I might have are always addressed and resolved. I don't mind driving all the way from the far West side of San Antonio or Lackland AFB for care. I'm active duty so it's definitely better than a TMC!

My aunt had been brought in from a traumatic car accident and had to be intubated, they left her completely naked and when she gestured that she was cold a nurse said oh you re cold?? Too bad . Another incident happened a few weeks later with the nurses thinking she was asleep and talking about whether they should take more pain meds or not before other patients woke up. If I could give this a zero I would.

17 weeks pregnant and history of asthma. I survived necrotizing pneumonia years ago when i wasn t pregnant, and haven t been the same since. I ve had chronic breathing issues.
During buisness hours on Friday morning OB refered to ER for severe congestion, shortness of breath and laryngitis....
ER gave one dose of oral steroids, tolm me to make an appointment with the same OB that referred me them, to then get a referral to a rheumatologist, that can then refer me to a pulmonologist.

They waste your time, pass you around, and blame each other till you give up and go somewhere else.
Very Sad!!!

The OB clinic is a joke. The only do 2 ultrasounds. One to confirm a pregnancy and one at 20 weeks. In the meantime, they don t track any development via ultrasound. If they find anything it s too late to terminate. I know a military spouse who had to deliver a micro encephaly baby who only lived a few minutes due to this.
I m bleeding and have a hematoma. Went to the ER. The OB clinic is asking me to wait another 7 weeks to check on the progress of the hematoma. It s unbelievable. The protocol is all about the most limited care possible.

There's a reason for so many bad reviews on this hospitals OBGYN department. It's down right embarrassing what they consider as care.
It took almost TWO MONTHS for me to get my first appointment. I am high risk. I explained all of this to patient advocacy when I applied to get a referral to an off base provider because the military is notorious for sub par pregnancy care. They denied my request( because they say they have space even though it took almost 2 months to see me). I live 30 minutes from this facility, and that's if there's zero traffic. I attempted to call and leave a message for my doctor during the winter storm. Now I understand that their phone system is down during that time. Ok great. But even the following week I would call, be placed on hold, then the system would hang up on me. Even scheduling an appointment took a week. I was finally able to leave a message two days ago when I scheduled an appointment. Someone calls me back today, says they'd consult my doctor. I told them exactly what I needed because I've been through this before. They call back, they didn't speak to my doctor, but spoke to one that I've never been seen by. They want me to make two trips to their clinic, say they can't order labs through my pcm (which they did back in January). The person i spoke to had no clue what they were talking about and didn't listen to a word I said. I am almost half way through my pregnancy and I will have only seen a doctor TWICE by the time I am 20 weeks.
This is totally unacceptable.

WHY DON'T THE WOMEN'S HEALTH CLINIC EVER ANSWER THEIR PHONES!!!! This is beyond frustrating when you're needing assistance and no one is ever there. Not everyone is local!! The negative OBGYN reviews on here are accurate. This hospital needs to work on their practices. Completely unacceptable how an entire department have this many complaints. And I'm not solely talking about Google reviews. The feedback I get from various FB groups for women's health at this hospital is sad and disappointing. More attention needs to be given on these complaints that all sound alike!!!