I have never dealt with such unprofessionalism and negative attitudes, if you mess up, guess what it's your fault! I'm not their biggest client but I've used them a few times, I guess the more I use their company the more I get taken advantage of.
if you can use another company I would suggest that.
Due to a hang-up in production, my most recent project was delivered to us (the band) late and we had to request a rush order leaving Indiepool to pick up the slack to make physical copies in time for our album release. Our end results were perfect and the Indiepool team catered to our short timeline, a testament to how a rushed order was in no way compromised in it's delivered quality.
You guys rock. Looking forward to working with Indie Pool again!
I had an excellent experience working with Nick Austin. Having it be my first time tackling a project like this I wasn't sure what to expect. Nick made it very easy. Friendly, fast, and informative responses to all my emails and questions. He made sure everything was running properly, and on schedule. He went above and beyond for my project, and made an excellent first impression of the company. I will 100% work with Indie Pool again, and have been recommending them to everyone I know who needs a good, high-quality finished product for their musical projects. Thanks again Nick!
We (Grant Avenue Studio) have been using Indie Pool for more than a decade and they are always great to deal with. They help our artists every step of the way and make satisfaction and a customized experience their biggest priority .
I came to Indie Pool from a unique perspective as a Christian minister/artist. My CD was a very small scale project. Jordan and the Indie Pool team dealt with me as if they were handling a major mainstream artist.
Their professionalism is first rate and their love for what they do is very obvious .
We had recorded my LEGACY CD with Producer extraordinaire Amy King from the iconic Grant Ave Studio in Hamilton Ontario Canada. She highly recommended using Indie Pool and working with Jordan for CD duplication and distribution and his team at Indie Pool could not have been more helpful.
Not only that but they were on time with the product and even followed up to see if there was anything else they could do, not just once but several times
They placed the project on the various platforms for me and answered any questions I had with the openended promise they would continue to do so.
If you are an independent musical artist of any kind use Indie Pool, tell them Rev Gord Clark sent you. You will not regret working with Jordan and his team they are great at what they do and very easy to work with.
Rev. Gord Clark - Legacy CD is available at GORDCLARKMUSIC.COM and it is also available for download on all major platforms i.e. ITunes, Spotify, Google Music and more because of the distribution work of Indie Pool!
If you need CD duplication, distribution or even just have questions, Jordan and his team at Indie Pool are an excellent place to go!
Rev. Gord Clark
I have been dealing with Indiepool for a long time,8 albums to be exact so around 10 years. The service is prompt and reliable and the staff is congenial and helpful.The prices are very competitive I highly recommend any artist to use their services.
Friendly and results exactly as promised. I couldn't be more pleased.
I've had a total of 5 bass drum heads with band logos/graphics done by Indie Pool, and all of them turned out amazing!
Working with Nick Austin is a pleasure....he's a real professional.
professional, communicative, and my CDs look phenomenal.
This is the best customer service experience I've had all year, hands down! These guys are so helpful, offer a variety of quality products/services, and work with you every step of the way to get exactly what you need when you need it. So happy to be working with IndiePool for both music merch and promo materials for my small business! Thanks guys!
Friendly service. Professional and so easy to help. Big points for keeping communication open through artists representative's personal phones.
Indiepool has great service: reasonable prices, fast turnaround time, helpful enthusiastic staff...I recommend them!
I use Indie Pool all the time and frequently recommend them. Such good service and willingness to help however they possibly can!
We needed a very small batch of CDs made up for selling in our museum gift shop. Not only were the prices right, but the service and advice was second to none. I had no idea what we were doing, but Nick was patient and friendly no matter how many delays we encountered on our end. Will definitely be using Indie Pool whenever we need them, and highly recommend everyone else does as well!
There are few quality businesses serving independent musicians... actually, aside from Indie Pool it's difficult to think of another one! Thanks Nick for all your help over the years. Indie Pool has made (and continues to make) many indie bands relevant and tangible. Cheers.
Everything was handled perfectly. Nick Austin helped me dealt with an error I made and was courteous and understanding through out. I am very happy with Indiepool and have and will continue to recommend you.
It was a pleasure to work with IndiePool from the first inquiry email to the completion of my project, and reorders after that. I have recommended them to other musicians and I will continue to do so. Highly recommended!
Just wanted to say that I love Indiepool! They have always been extremely helpful for me for years, with all 14 (and counting!) of my albums. This was true for every artist rep I ve had with them too. No question was/is too small for those guys and they really go the extra mile to help me get it all done, or answered.
This continues today, they are currently helping me out with reproducing an updated remix of my Patsy Decline More Live at Valhalla (now Double) Album - which I found matches my long lost Patsy Decline video that I have on my YouTube channel. They are going the extra mile and helping me through that process which is a lot of work to bring down the old album with only 12 songs on it, and update it with this new one, which it turns out now has 26 songs on it! They are great and always lay things out step by step you know - This is what you have to do and this how to do it etc. - Very important.
Also what I like about those guy is no question is too small or irrelevant to them. They give honest feedback pretty much right away. This is very helpful for someone like me, because it helps me focus on the music and the production, they do the manufacturing and the Digital distribution etc. Meanwhile I get to learn a lot from them, which I do all the time, so that makes me very happy!
So for me and my three bands - My Big Dik Blak solo albums, my Patsy Decline albums and my The Rash albums, Indiepool have been great. They got all 14 of those albums out, and will continue in the future - Indiepool rules man!!
indiepool.com