Chance Indiana Standards Laboratory, Inc.

Indiana Standards Laboratory (ISL) is an ISO/IEC 17025-accredited calibration laboratory located at 2919 Shelby St in Indianapolis, Indiana. The business was founded in 1959 by Richard Chance and currently employs 14 people with an average tenure of 13 years. It specializes in precision calibration services for instruments and equipment across various industries, including medical, pharmaceutical, and manufacturing sectors.

The laboratory offers a 3-day turnaround option for an additional 50% charge and a 1-day turnaround option for a 100% charge, both requiring an appointment. Customers can also choose local courier shipping at an extra cost or drop off and pick up instruments directly at the facility. All services are provided by appointment only, and emergency requests are accommodated on a case-by-case basis.

Customers receive certificates that include in and out of tolerance results, before and after readings, and traceability information. An additional fee of $25 per certificate is charged if test uncertainty data is required. Certificates can be delivered via email in PDF format upon customer request when setting up their account.

The laboratory serves businesses across Indiana and beyond, including healthcare providers, laboratories, medical facilities, and pharmaceutical operations. It supports organizations that need to maintain regulatory compliance, ensure patient safety, and achieve diagnostic accuracy through precise instrument calibration.

The business distinguishes itself through nearly 60 years of continuous operation since 1959 and a highly stable workforce with an average employee tenure of 13 years. This low turnover rate allows the team to maintain consistent customer service and respond effectively to client demands.

On Trustburn, the laboratory holds a 4 out of 5 star rating based on 11 reviews. The rating distribution includes multiple 5-star ratings and several 3-star ratings, reflecting generally positive feedback regarding accuracy and professionalism.

The laboratory is owned by Mark Cook, who has worked there for 25 years and assumed ownership while Richard Chance remains involved in key decisions. Cook holds a BS in Electrical Engineering Technology from IUPUI and previously served seven years in the Army National Guard.

The facility is located at 2919 Shelby St in Indianapolis, Indiana, and operates Monday through Friday from 8 AM to 5 PM. Clients can visit the location for drop-offs and pickups, or arrange local courier delivery for nearby instruments.

To obtain a quote, customers must provide the manufacturer, model number, and nomenclature of the instrument. If these details are unavailable, the range and tolerance should be supplied instead to ensure an accurate estimate.

A purchase order is highly recommended for all orders, though customers can alternatively complete the ISL-Customer-Credit-Application form if a PO is not possible. The laboratory tracks instruments using issued test numbers and purchase orders rather than requiring an RMA.

If an instrument fails calibration, the customer is charged for the time spent performing the test. The laboratory will then contact the client to discuss options such as repair, replacement, or further testing.

The laboratory's accreditation was renewed on December 20, 2024, and remains valid through December 31, 2026. This certification confirms compliance with ISO/IEC 17025 standards for calibration accuracy and reliability.

Reviewers consistently praise the staff's knowledge, professionalism, and efficiency in delivering accurate and timely results. Many clients highlight the friendly and helpful nature of the team throughout the calibration process.

The laboratory provides both in-house and on-site calibration capabilities to help organizations reduce downtime and maintain operational efficiency. Their advanced methods and strict quality controls ensure equipment meets exact specifications and industry requirements.

The laboratory supports strict regulatory compliance and quality control in pharmaceutical environments, where even minor inaccuracies can impact product safety. Their accredited processes ensure consistency and traceability for critical instruments used in pharmaceutical operations.