4 years ago
Most of the five star reviews seem to be posted by...
Most of the five star reviews seem to be posted by employees about the building. We're an actual inContact customer and our experience so far has been dismal.
There have been multiple implementation delays, technical issues and features that were promised that actually didn't exist or didn't work as promised. Every issue we have, inContact treats it like it's our fault. Everyone we've interacted with seems completely uninterested in actually helping us get issues resolved, and would rather pass the buck, point fingers, or just ignore the issue entirely.
The only reason we're stuck with them is because they're about the only power dialer that integrates with salesforce (although the integration isn't seamless and has it's fair share of issues).
If you're looking for a friendly company to work with, solid support, and a product that actually does what they say it will, I would recommend avoiding inContact.