Imperium Armory Catalogue

Imperium Armory Catalogue is a US-based maker of hand-finished, 3D-printed collectible helms, figures, and armour built to order across fictional universes like Space Knights, Star Wars, Fallout, Halo, Marvel, and DC. The business lists 45 designs organized into 7 categories, with sizes ranging from S to XL and pricing given on a quote basis per item. Products are offered as primed, ready-to-paint pieces, with optional custom painting, sanding, and other finishes available at additional cost. The company accepts custom commissions and operates an order system where customers can request items. Orders are made and shipped from the United States.

Customers can choose from primed, ready-to-paint pieces or opt for additional services such as custom painting and sanding at an extra cost. The business operates on a quote basis for pricing, meaning customers must request a quote before finalizing an order. To get started, users can browse the catalogue and use the request feature to initiate an order for their desired helm or figure. The process involves selecting a size and finish, then proceeding with the quote request.

The business states that every piece is printed, sanded, and hand-finished to order, which is why they do not offer refunds for change of mind, incorrect size, or finish selections. However, they do provide a 14-day shipping damage guarantee if the piece arrives damaged during transit. Within this window, customers can choose a full refund or a reprint and reship at no additional cost. Requests made after the 14-day window cannot be honored for shipping damage.

To submit a shipping-damage claim, customers must email [email protected] within 14 days of delivery. The email must include the customer's name, the order or quote reference, clear photos of the damage, and a statement on whether they prefer a refund or a reprint. Photographs of the damage are required to process the claim, and the business will confirm it within 2 business days. If a refund is chosen, it is issued to the original payment method within 5–10 business days.

The business explicitly states that damage caused after delivery, such as drops, painting, sanding, modification, or accidents, is not covered under their shipping damage guarantee. Minor print lines, layer texture, or small surface artifacts are considered normal parts of hand-finished, resin-style 3D-printed props and are also not eligible for claims. Additionally, color or paint scheme preferences and delays caused by the shipping carrier once the package is marked delivered are excluded from coverage. Change of mind and incorrect size selection are also not covered.

If tracking shows a package as lost in transit, customers are instructed to contact the business at [email protected]. The company will then work with the carrier to locate the lost package or arrange a reprint for the customer. This process is separate from the standard shipping damage claim and addresses situations where the package cannot be found despite tracking updates. The business does not require the customer to return the damaged piece unless specifically asked to do so.

The business uses 3D printing technology to create their collectible helms, figures, and armour. They emphasize that every piece is hand-finished after printing, which involves sanding and other finishing touches. The process is entirely custom, with no pre-made inventory, allowing for unique designs and sizes. The business also utilizes an online order system where customers can request items directly from their catalogue.

The business differentiates itself by offering hand-finished, 3D-printed pieces that are built to order across multiple fictional universes. They provide a wide range of sizes from S to XL and offer optional custom painting and sanding services. The business also emphasizes the custom nature of their work, which allows for unique designs and personalization. The 14-day shipping damage guarantee and the ability to request a reprint for damaged items are also key features.

The business offers a 14-day shipping damage guarantee, which is a specific feature not always found in similar businesses. They also provide a clear process for submitting claims, including the requirement for photos and a specific email address. The business also offers a reprint option for damaged items, which is a unique feature compared to a simple refund. The ability to request a quote for pricing is another feature that sets them apart from businesses with fixed pricing.

The official website of Imperium Armory Catalogue is imperiumarmory.com.

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