The install was professional and everything has worked so beautifully in my home. I absolutely love the service I'm getting. I couldn't ask for better internet at this cost. I used to live where I didn't have ImOn as an option for a provider and had to use a competitor... Who shall not be named... But I routine had service issues. ImOn is SO RELIABLE!!!
Good company, responsive, though their installers ran a wire right through a furnace pipe for some reason. Weird. Other than that they were fine.
Very poor quality of internet. Had issues with it from the start from performance, to customer service and billing. They claimed to have upgraded my internet yet I did not get the speed they had promised and was double billed twice. Not much of anything to be happy about with this company and their service can't understand how they stay in business with this atrocious combination of services. Brian from IT seemed to be very unprofessional and inexperienced as well. Wouldn't recommend this company to my worst enemy.
The crew that did the initial connection from pole to house - they did not like the fact that the cable was very close to my power lines. So, they made the decision to 'bury' the cable! This I was very much for, since I also did not like the proximity of the cable to my power hookup. This also surprised me in the fact that ImOn takes the time to bury cables instead of just simply do the standard pole-to-home connection in the least expensive manner possible. This has further increased my respect for this company.
Very flexible for my situation when I was getting online. My customer experience has been great thus far and would recommend for CR area.
Fast, dependable internet! Prices are comparable to Mediacom or CenturyLink with more responsive customer service and clear billing structure.
Some of the worst customer service and technical support I ve ever experienced . Expect to you wait at minimum half hour to speak with someone. Truly awful
Terrible customer service! Called 3 times in the last week. Supervisor was to call me back last week and still have not heard from them. They say they have 72 hours but it has been way over that. They used to have a lady Denise that was awesome! Now their service is awful! Only time we ever received a response in the past was when we went thru the IUB. We may need to contact them again. We will be looking for cable and internet elsewhere!
I spent the first year of my contract calling them every few months asking why I was averaging 70mbps when I paid for a 100 mbps connection. They sent out a tech one time, replaced a single cable and said that would fix it. Over the last few months my average dropped to the 50s. They blamed my DOCSIS 3.0 modem and google wifi setup. Which, sure might limit it a bit but not that much. I finally gave up after a few months of being charged double what their competitor charges for 100mbps. Paid the cancelation fee and moved on with my life. The day the competitor installed their 100mbps service at my home with the same exact hardware setup, I'm averaging +120mbps download. Never going back to Imon, subpar speed and service.
I have been with Imon for over 10 years. They have the best internet and deals to obtain loyal customers with awesome customer retention offers . Dillion in customer service was ver honest and helpful. He was able to find and lock a great internet plan for 2 years.
imon.net
