Imaging @ Olympic Park Reviews

Excellent experience from beginning to end. Telephone appointment was efficient and very helpful, explaining the Medicare versus health insurance rebate, as well as parking details. The radiologist met with both my 87 year old mum and I to discuss the details of her procedure, a steroidal epidural for sciatica. He answered all our questions and provided a specific information sheet. Upon completion, Mum raved about the quality of care that she received from the radiologist himself, ensuring that the exact problem point was targeted, as well as ancillary staff (safety on and off CT trolleys, temperature comfort, toilet break). Mum had had the same injection 13 months earlier at an alternate imaging practice on Bridge Rd. Her experience there was no comparison to the exemplary one at IOP.

After attending my appointment with Olympic Park @4.45 pm, the young lady called me and I was ready to get my MRI done. As soon as I was going to lay down for MRI machine, one of the staff guy came from nowhere, and sweep away a sheet and other stuff that was ready for my checks, and told a young lady to tell me to wait and go out, he has his own patient came in for check. Both side, myself and the young lady were confused and shocked of the situation. Such a rude person.
It was absolutely unprofessional.

Very well organised place.
Well set out waiting area.
Receptionists very professional and polite.
Appointment was on time.
Radiologists were very kind and supportive for what can be a daunting experience having an MRI.
Even though my appointment was late in the day the report and electronic scans were at my Doctors the next day ready for that appointment.
Plenty of parking.
Open early and closes late.
Thank You.

The reception needs to be trained properly. Arrived for my appointment on time and was asked to fill out the form again because they didn't scan my previous form previously. That was my first issue. Then 40 minutes after waiting for my appointment I followed up to see when will I be seen only to be greeted by a staff to say that my appointment is at 12:45 and its already 1:20 pm suggesting I was late for my appointment. The lady even said that they left a voicemail message to me which I never received. I would think the customer service would be better on this place due to the fact that they are there to care for patients which is not the case.

Fantastic place, I booked in and received an MRI appointment within 72 hours and it was covered by medicare with not a cent to pay.
The girls at reception were helpful and I was called in right on my scheduled time without delay.
I would have no hesitation in coming back here for any future services.

They are amazing. Spent 40mins to come here to take Ultrasound. I had an appointment a week ago and reply appointment time to my email. And I arrived, my appointment time was 5 mins earlier on there system, suddenly, I came later than my appointment and, they canceled my appointment. It s ridiculous. Won t recommend to anyone.

Was quite impressed with this place. Reception booking was very smooth and they also followed up on the best time for me. Gave great instructions on how to get into the free parking and access the right entrance, so I felt comfortable arriving at the huge stadium.

The waiting Room is very modern and comfortable. MRI technician came and met me the minute my appointment started. Made me feel at ease the whole time (a little bit of humour goes a long way when saying the same script all day). They prepare you so you are ready to go in the minute the previous person finishes.

Not a minute is wasted. All covered by Medicare due to my injury and a pleasant exit from the building as well with parking fully covered.
Will recommend!

I got MRI scan today the procedure went well but at the end, one of reception told me to sit and wait to fix up the bill 20 mins while they were chatting! until I managed to pay with another reception. There was no queue at all! poor customer service I d recommend go somewhere else

I agree with other reviews, the reception staff need better training especially in manners. The process from phone booking to appointment was quite abrupt; short and rude on the phone, even more rude in person and when I asked when I would be seen for an MRI after waiting 75 mins, I was told I arrived too early and that my booked time was different to what I was given. I also have a medical exemption from wearing a mask, and didn't appreciate being scolded when the receptionist herself wasn't wearing her mask correctly. None of the staff were. (I carry 2 medical certificates for my exemption). Not impressed with the service at all.

Outstanding facility and staff. Very professional , helpful and friendly. I recommend.