imagenational.com
Our business was moving to a new location, and nee...
Our business was moving to a new location, and needed signs for both the interior and the exterior of the building. Our experience included very good and very bad, hence the average review.
Since our total job was on the small end for them, we got the initial impression that we weren't an important customer. Our sales rep was very difficult to contact, especially by phone (it's always a red flag when you leave voicemail messages, and the response comes by email a day or two later). In fact, what we found out later was that our initial install was carried out by a sub-contractor, who sadly did a horrible job. I'm not sure how anyone could've left a job site like that, the signs were easily noticeable with crooked letters, improper lighting, bad alignment, etc. We were out of pocket quite a bit to resurface and repaint the interior wall, as that install had to be totally scrapped and re-done.
Later on, once we finally got the message through to IN, things did improve. They were committed to fixing the issues, and once they had their own internal team come out to do the installs/repairs, everything was done properly (big kudos to Corey and Rigo, who are friendly, professional and very good at what they do). It took several weeks to get them out here, but once here, we got things done properly. It would've been much nicer to have it done right in the first place, however.
Summary: if you're a smaller business or have a small job, look elsewhere as your business isn't of much interest to these folks. If you do end up dealing with them, insist that all work be done by their own people, not sub-contractors. In fact, I would recommend putting that into a written agreement.
