I had high hopes based on the recommendations, but my experience was less than satisfactory. The response time to my inquiries was slower than expected, and the technician who arrived seemed rushed and not as thorough as I had hoped. 🛠️ Additionally, the pricing felt a bit steep for the service provided. I appreciate the effort, but I believe they could improve communication and overall service quality. 🔍
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What reviewers say about Hot Water Solutions
Customers report that the experience was less than satisfactory despite high hopes, noting issues with communication, service quality, and value for money.
What is Hot Water Solutions?
Hot Water Solutions is a premier destination for comprehensive water heater and plumbing services, specializing in heat pump hot water systems, cylinder repairs, replacements, gas and solar systems installed and maintained by registered plumbers and gasfitters across New Zealand.
What specific product does the business sell?
The business offers a specific Apricus Heat Pump All-In-One model (APHP-R290-260) with a 260L tank, R290 natural refrigerant, COP 4.13 efficiency, and a 6-year parts and labour warranty, priced at $6,395.00 plus GST.
Where does the business operate?
Hot Water Solutions serves customers nationwide across New Zealand, with a specific focus on providing solutions for homes and businesses needing hot water cylinders, heat pumps, gas, and solar installations.
How can a customer get started or book a service?
To get started, customers can call the dedicated line at 0800 497 658 or send a message through the website to visit the shop or request a job.
What are the business hours and contact methods?
The business operates from Monday to Friday between 7am and 5pm, during which time customers can call 0800 647 728 or 0800 497 658 to speak with the team.
What do reviewers complain about?
Some reviewers on Trustburn note that the response time to inquiries was slower than expected and that the pricing felt steep for the service provided.
What technology features are highlighted for the heat pump systems?
The website states that the Apricus Heat Pump All-In-One uses R290 natural refrigerant with near-zero global warming potential and includes real-time power monitoring and solar PV timers.
What steps are involved in choosing a hot water cylinder?
The business offers a 'Home Assessment' service where customers can find an installer and get a free home assessment to determine the right hot water cylinder size for their household.
What tools does the business offer to help customers choose a system?
The company provides a 'Cylinder Size by Household' calculator and a 'Solar Payback Guide' to help customers understand the costs and payback periods for different hot water solutions.
What additional resources are available on the website?
The website mentions a 'Warranty Blog' and a 'Pricing Brochure' as resources for customers looking for detailed information on warranty terms and product costs.
What is the relationship between Hot Water Solutions and the Mainly Group?
The business is part of the Mainly Group, which also includes Mainly Gas & Plumbing and Mainly Energy, bringing together trusted plumbing, energy, and hot water specialists.
How does the business help customers find the right installer?
The website provides a 'Home Assessment' tool and a 'Find an Installer' feature to help customers locate the right specialist for their specific hot water needs.
How is Hot Water Solutions rated on Trustburn?
On Trustburn, Hot Water Solutions has a rating of 1 out of 5 based on 1 review.
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About Hot Water Solutions
Welcome to Hot Water Solutions, your premier destination for comprehensive water heater and plumbing services. As a leading local business, we take pride in providing top-quality solutions for all your hot water needs. Our skilled and experienced technicians are well-versed in water heater installation, repair, and maintenance.
- Website
- hotwatersolutions.nz
- Phone
- 0800497658
- [email protected]
- Categories
- Business supplies and equipment
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