3 years ago
The rooms are very spacious and comfortable. Large...
The rooms are very spacious and comfortable. Large beds, acceptable cleanliness, bathroom with shower and bathtub, television with channels in different languages.
The hotel itself is a normal hotel, the decor is fair but does not need more because the main idea is to be the shortest possible time at the hotel and more in the park.
The reception service leaves a lot to be desired, we arrived on Monday at 6 in the morning (giving prior notice when making the reservation, via email and also by phone so as not to have problems) they did not let us enter the vicinity of the hotel until after 7 : 15 and later at the hotel they didn't let us check-in until 8:00 and to top it off they don't let you enter the room until 3:00 p.m. even if they have it ready. I was very upset that, after telling them about our early arrival in every possible way, and giving me indications that there was no problem, they made me drive around like a fool, having to sleep in the car with my partner to make time.
I recommend the hotel to spend a few days in portaventura, but if you need something out of the ordinary, be careful and do not trust what the receptionists tell you until you are there.