4 years ago
Hi,
Hi,
We booked move out condo cleaning weeks before for today..during the booking I was clear that its a move out cleaning so need to be detailed..I clearly told that I will be opting for all the add ons except spider webs n light fixtures as we did not have any....I told during the booking that my walls need spot cleaning as there is lot of usage marks on it..I told doors n Windows must be cleaned cooking range will come out for cleaning washing machine n dryer will be cleaned....during the booking lady said she understood everything what we wanted n will send 3 ladies for today for 3:15 hours...I was like okay our condo will be cleaned ....
But results really disappointed us...our walls are dirty n never cleaned..our doors are dirty n never cleaned..our chimney from bottom is dirty n never cleaned. washing machine n dryer was not cleaned..cooking range was not took out for cleaning... blinds were not dusted or wiped.... basically they did nothing from the add ons....
What they did was clean bathroom, kitchen,inside n back of fridge..inside microwave n oven , n top of cooking range n chimney... mopping n sweeping of floor.....
That's it!! N they took 395$ from us...
Since I have a year old baby who was sleeping most of the time I couldn't monitor them else I would have definitely made them do all the cleaning...
Then girls started packing n we were shocked to see that half of what we requested was not even done..then we called n the lady in office told that they have some different booking n your house was really dirty..our girls couldn't clean all because your house was dirty n they already spent more time...
I don't understand where the problem was while booking when I made clear whats needs to be done they should have gave proper instructions to cleaners n booked a long time slot n fulfill all our add ons ...
Really disappointed won't recommend this cleaner to anyone around....paid whole amount as discussed
During the booking but got only half of the services.... pathetic....
Felt like cheated !!