3 years ago
What we loved:
What we loved:
This hotel has a magical leg up on all others - the view! Yes, you will pay more for it but WOW. It is special to come home after touring Rome and sit atop a roof gazing at St Peters Basilica and looking over the city. We did this every night and every morning
The staff! Amazing, nice, well spoken and support needs and requests in a timely manner (speak many languages!)
Cleanliness!(with one exception see below)
Breakfast - full breakfast that included Italian favorites (cornetti yum!) and traditional American (bacon and eggs yum!)
Drinks! Delicious
Coffee - hot and ready!
What wasn t so great:
We chose this hotel during the pandemic for its convenient location to the Vatican and its restaurant and bar. We were disappointed that both evening occasions in the roof top bar our waiter (same both evenings) was not accommodating and somewhat rude. On our last night we asked to sit on top and they said it was closed, and seated us on the lower level, then a half hour later we saw service occurring upstairs - why pay for a supreme view of as a guest you can t access it during open hours? We settled for the Lower level, still nice views and then at 10:55 we asked for one more drink - people had bottles of wine on ice still so we figured good to go. We were told by the waiter no the bar is closed he then walked upstairs to the roof top area weren t allowed to drink at. We continued to wait for our bill only to see the bartender make another full tray of drinks and coffee. What??!?! We were stung a bit but shrugged it off. Just felt wrong.