thank you for the dredging / sand / stone spraying of my car (AT MN OWN PARKER PLEK) k know that I as an average citizen can still get the money but what a bunch of empty heads are you! and then still respond as if you want to help 10 emails further + 100 phone calls and as expected 0 response!
When something goes wrong in the administration with the payment of taxes, it is not thought of, but you are sent from pillar to post. After calling several times, the conclusion is that it really is our own problem and we only have to pay twice. We have lodged an objection, sent proof of payment, and during telephone calls they cannot find this and we have to take action again that has already been taken long ago.
Very bad customer service.
Rare civil service mentality: shuffling colleagues, not calling back for 40 days, coming by but not giving feedback and if you send a complaint, they will be on the doorstep within a few hours. They are especially good at collecting taxes and imposing obligations, but if they have to take action themselves, you have to move heaven and earth.
And they pay the water board tax.
In the meantime, the water in Amsterdam Noord has not been dredged for years and the fish that normally swam around have disappeared or died.
I think the money goes straight into the wallet ...
Unfortunately no good experiences with this self-indulgent institute, think only of money and their own promotion .... Do not shy away from lies and threats.
After being on hold for 28 minutes, Mrs. Mink simply hung up. Other employees are very rude and unfriendly. Glad I have nothing to do with this company.
A degrading organization, absolutely no humanity, understanding or empathy. The office staff and lawyers feel superior to the paying citizen and will never admit their mistakes. Discrimination occurs, one may steal a cow and the other may not yet look over the fence.
Immediately threatening with fines and measures, while a good conversation and excuses can prevent a lot of suffering, time, uncertainty, money, grief and injustice. The H.H. forget that the paying customer is still king and that thanks to the money of the citizen they have such a good salary and job.
Very shady organization. Every year, the accounts are raised in steps. But that step never goes down, but always up. Who controls the expenses of this club?
It is mandatory that a star must be ticked, but they are not even worthy of this star. Nothing can be arranged online and communication must be in writing by post, employees prefer not to email. And as soon as you are a day late, a reminder is immediately sent to the doormat. If I were in charge, I would not choose this club, but a Waternet or Vitens, they have their affairs in order and understand customer-friendliness.
Apparently, previous comment about poorly accessible via phone has helped. Now helped quickly and friendly.
no manners, no will to help or listen, no language skills, still no working digid interface
Very poorly accessible by telephone, there would be a reminder in place. Waiting times of more than 15min and then someone who does not know.! This is not a good example.
Water board tax assessment received ..
but I want a drier soil around and under my house.
it's too wet ..
who can I email?
Worthless club, despite their sky-high bills, you are put on hold for an average of 16 minutes and simply not called back while they promise this. Digid only works halfway and the employees you finally get on the line know nothing about and you can figure it out yourself, after 3 weeks of calling and waiting they finally admit that digid does not work and you have to come by yourself or a letter send..........
zero stars what a dictatorship totally do not want to listen to proposals to improve their own services, the only thing they can say we can do this, just called back but why they call back I do not know it is an inhuman organization that has no interest at all for what people think and certainly are not open to improving their own services.
abuse of power prefers, above all, to the customer. They are all-powerful and feel equal to the tax service
