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b
3 years ago

I've been paying for the plumbing and drainage cov...

I've been paying for the plumbing and drainage cover with this company for 3 years and the first time I ever needed to use them, I was let down big time, it was an emergency plumbing problem and I was told there was no on call engineer in my area until the following day, simply disgusting and appalling, simply not good enough, they are so quick at taking your monthly premiums, but less quick to actually do anything when needed. Don't waste your money with this company as its a complete waste of time and money Karen Mcmanus

u
3 years ago

I strongly advise HomeServe.

I strongly advise HomeServe.

I have the Plumbing and Drainage Plus contract with HomeServe.

I had a blocked toilet problem. It was a difficult one and they had to come 4 times.

No additional fee applied. They resolved everything. Plus, they decided that the toilet pipe is old, and replaced it free of charge(the contract covers that).

Their appointment system is very clear. You call them and book a time. They send a confirmation email and they come when they promised. The technical team calls you again when they are on their way.

Their technical team explains every step clearly. Staff is polite. Despite these kinds of problems being stressful for residents, their engineer Callum is so cheerful and positive that you don t feel the stress.

s
3 years ago

Booked a survey for Monday all went well, was told...

Booked a survey for Monday all went well, was told they would contact me with quote. Received email saying they would do survey on weds between 1500 and 1645. I rang to say survey done and just need quote. They said just standard email set and they would ring with quote on weds. On weds received another email about setting up video link for survey. Again I rang and told sent in error and in would get a call. So I waited by 1715 no call so I rang. I did get an agent and he explained options, and said it could be done Friday as I had no hot water. I wanted to think about it so he said he would ring back about the 1030. He promised not to be late. By 11am no call so rang again. No one knew about the Friday installation so said they would get the agent to call me. 1800 and still no call. Obviously don't want my money. Waste of time.

D
3 years ago

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R
4 years ago

Official Complaint:

Official Complaint:
We have paid HomeServe plumbing insurance for seven years. Last weekend we had a burst pipe. Reported it on Saturday, waited in all day Sunday. Repair man came Sunday pm. but said he was not the right person, we needed a pipe engineer. Pipe engineer said he would come on Tuesday. The company HomeServe subcontracted the work to, had only been alerted on Tuesday about our problem. Hopeless. In the meantime we had a flood. Our plumber came to mend the pipe on Monday as water gushing and we could not wait for HomeServe.
We will cancel our contract with HomeServe. Not a service at all.

Z
4 years ago

Been waiting for repairs for two months, engineer ...

Been waiting for repairs for two months, engineer came out and ordered replacement parts. We chased a couple of weeks later to learn that the replacement parts don't exist. Were we contacted? No. We had to chase and ask for the machine to be replaced. Now another 2 weeks later spending everyday on the phone with no further progress. Getting bounced around each department promised callbacks everyday. Abysmal service.

C
4 years ago

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About Homeserve, Walsall

Homeserve, Walsall: Your One-Stop Solution for Home Emergencies

Homeserve is a leading home emergency repairs and services provider based in Walsall, UK. The company has been serving customers across the UK for over 25 years and has built a reputation for providing reliable, affordable, and high-quality services.

Whether you need help with plumbing, heating, electrical or drainage emergencies at your home or business premises, Homeserve has got you covered. With a team of highly skilled and experienced engineers available 24/7/365 days a year, the company can respond quickly to any emergency callout.

What sets Homeserve apart from other service providers is its commitment to customer satisfaction. The company understands that home emergencies can be stressful and disruptive to your daily routine. That's why it strives to provide fast and efficient solutions that minimize disruption while ensuring safety.

Services Offered by Homeserve

Homeserve offers a wide range of services designed to meet the needs of homeowners and businesses alike. Some of the most popular services include:

1) Plumbing Services: From burst pipes to leaking taps or blocked drains - Homeserve's expert plumbers are on hand to fix any plumbing issue quickly.

2) Heating Services: Whether you have a broken boiler or central heating system that needs repairing or replacing - Homeserve's Gas Safe registered engineers can help get your heating back up and running in no time.

3) Electrical Services: If you're experiencing electrical faults such as power cuts or tripping circuits - Homeserve's NICEIC approved electricians can diagnose the problem quickly and safely resolve it.

4) Drainage Services: Blocked drains are not only unpleasant but also pose health risks if left untreated. That's why Homeserve provides fast response times for drain unblocking using state-of-the-art equipment such as high-pressure water jetting machines.

5) Home Security Services: Protecting your home from burglars is essential for peace of mind. That's why Homeserve offers installation services for CCTV cameras, burglar alarms as well as smart locks that allow remote access control via smartphones.

How To Contact And Make A Claim With HomeServe?

If you need assistance with an emergency repair at your property or want more information about any of our products/services offered by HomeServe then there are several ways in which we can be contacted:

1) Call us on our helpline number which is available 24/7/365 days a year.
2) Visit our website where you will find all relevant information about our products/services along with contact details.
3) If you're already an existing customer then log into MyHomeServe account where all details regarding claims history etc., will be available at one place.


Why Choose HomeServe?

There are many reasons why customers choose HomeServe over other service providers when it comes to home emergencies:

1) Fast Response Times – We understand how important it is to get things fixed quickly when something goes wrong at home so we aim always respond promptly.
2) Experienced Engineers – Our team consists only highly trained professionals who have years' worth experience dealing with various types problems related homes.
3) Affordable Prices – We offer competitive pricing without compromising quality workmanship
4 ) Customer Satisfaction Guarantee – We take pride in delivering excellent customer service every time so if ever dissatisfied then please let us know immediately so we may rectify situation accordingly.


Conclusion

In conclusion, if looking reliable trustworthy partner who will take care all aspects related homes including plumbing issues through security installations then look no further than HomeServe! With their extensive range expertise coupled prompt response times backed up by excellent customer support there really isn't anything they cannot handle!

Homeserve, Walsall

Homeserve, Walsall

1.9