I had the best car buying experience at Selbyville holly Kia. Would definitely recommend this company. Brandon is very compassionate and made it happen.
Very bad decline in customer service!! I had to go back and get temporary tags twice because of the inefficiency of the Title clerk and the Finance office. In the end it took nearly 4 months to get my permanent tags, my family has bought many vehicles from here, but not again!
Steer away at any cost from this dealership! Their service department goes the extra mile to rip people off. The service advisor is rude and threw money at me after paying my bill. Definitely go elsewhere.
Was lied to and bullied by their management team from day one. I took my trade-in and went to Sherwood Kia and now am very happy with my new Sorento! Mark and John treated me with respect!
Great service, great people! The dealer to go to if interested in a KIA!
Bought my car on june 13 and still dont have my tags!!!! Called over a dozen times, no one knows anything and cant confirm if the paperwork has been filed. Customer service sucks, no one returns calls.
My husband and I were vacationing in Delaware with our family when our Honda Odyssey's check engine light went on right in front of the dealership. To be safe we pulled in, and we could not have received better treatment. We were travelling with young kids, so while the mechanics worked so hard to diagnose what was ailing our car, Tim made sure we were comfortable with snacks and water for us and our children. The break room had a nice little area with books and crayons for kids. We were treated so well and we are so grateful for the staff at this dealership. Based on the experience we had, I would highly recommend them.
My service experience was good. there had been a power failure earlier in the day and they called to let me know so I wouldn't come if they weren't able to service the car. They called back when the power came back on and I was able to make the appointment.
It was Nice.Sale Man Dean.was very Nice .Dean work with you.Deer hit me.He got in nice Jeep by noon. Got hit that Morning.Very Good Job Dean.Thank You Again Dean.
I have had my KIA serviced at Selbyville KIA and was impressed with their efficient service. When my wife went to buy a car a few months ago I suggested she try Selbyville KIA - best suggestion I have made in ages. Brandon listened to what my wife said she wanted in a new car and got her exactly what she wanted. I was impressed with the purchase process and Brandon's listening skills. We are both very happy with their service and sales departments.
Was very disappointed, we were told one thing just to be told something else and left with no vehicle. Hoping that with their next customers they are up front with them and not having them believing something that won't happen.
Friendly people, fast service, and they stay busy! When you see a constant flow of traffic, you know they are doing something right. I enjoy the "Free tires for life" offer. It gives me confidence due to the fact that a flat tire, or hole in your tire can occur at any given moment. Go head Holly Kia!!!!
Brandon is a phenomenal Kia salesperson. He is courteous, has extraordinary knowledge of his Kia vehicles. He processed/expedited every aspect of our purchase with ease which created a super buying experience for us. Kudos to Brandon!!
Greg Phillips was very helpful. In dealing with my son, he had a great deal of patience. And he did make the deal go through.
I came all the way from Baltimore and once i got here i couldnt find anything, Dean is the best EVERRRRR, he had me scared but he had faith & was determined that i would leave with a vehicle that suits me & he did an excellent job i would recommend this dealship to anyone who wants a reliable vehicle Holly Kia is the best and they did very well the whole staff team are very friendly and funny as well so thank you so much on my 1st purchase and i will be back to get the Kia Stinger
For me buying a car is not one of my favorite ways to spend time, none the less we had a great experience Holly Kia in Selbyville. Our Salesman Bob Kemp did a great job of helping us find the right car, and we worked out a price that was in line with our budget. This is the first car we have bought from them, but from work I already new the shop is equally good to deal with. I hope not to need them for much beyond the scheduled maintenance but its good to know if we do have a problem they will be there for us.
I am an employee of a KIA dealership in York, PA my husband and I were traveling in the area of your dealership on Saturday August 24, 2019. We are building a home nearby and during our travels we had a low tire pressure light come on in our KIA Sorento. We stopped at the closest repair shop we could find and we were told it would be a 2 or 3 hour wait due to previously scheduled appointments. We did not have that kind of time as we had to meet with the builder of our home and following that we had a 4 to 5 hour drive home depending on traffic. I decided to look for a KIA dealer on my cell phone hoping it would have Saturday service hours and that they could look at our vehicle. I found your dealership and called I was so happy you had Saturday hours; the dealership I work for does not. I spoke with Tim your service manager who could not have been nicer he told us to come in that service was open until 5 pm. We were only about 10 miles away so we got to the dealership and talked with Tim he said they would look at it and we could wait in the customer lounge. My husband and I had been traveling since 6 :00 that morning we were tired of sitting so we got up to walk around. We saw that our car was already being looked at probably within 5 to 10 minutes of arriving. Your technician who was equally as nice talked with my husband and me he told us along with Tim that we had a puncture with a slow leak. He plugged the tire and sent us on our way. We were so impressed and happy with the way we were treated and the professionalism your service staff showed that I wanted to write this wonderful review. My husband and I will be retiring to your area in the next 3 to 4 years we will definitely come to your dealership for our service and sales needs. Please let Tim know we appreciate his help he is an asset to your company. Thank you, Becky Iadevaia
I highly recommend Selbyville Holly Kia to anyone looking for a reliable vehicle or repair services. It has a huge selection of vehicles, as well as a fantastic team. They are all highly-trained, customer- oriented and friendly individuals. They always take the time to listen to your wants and needs in order to match you with the perfect vehicle.
my wife and I stopped in there 2 weeks ago with our 2 cars. We were thinking about trading in our cars. Since we don't trust the banks,we don't think we had a chance,but The KIS STAFF OF SELBYVILLE DE,WORK THE EXTRA MILE! WITHIN 2 HOURS WE LEFT OUR OLD CARS AND DROVE HOME WITH OUR 2 New 2016 KIAS. THANK YOU RODNEY!
At one point I would've suggested purchasing from Selbyville Holly Kia, now I would like to say to anyone thinking of doing business with them, just don't. Don't do it. Selbyville Holly Kia fails to uphold promises they make to their customers that they claim they "care so much about". Don't make a promise you can't keep, certainly don't advertise a promise to a customer you can't keep. This just screams bad business. They want your business and once they've gotten it customer service and respect are out the window.
We bought our second car from Dean Haase and it won't be our last. Dean will go above and beyond for his clients (trust me, my wife put him through his paces!) While integrity is hard to find in the car business, Dean is honest and will ALWAYS work to get you the best possible deal for your family. He won't push you but actually helps you. If you need a new or pre-owned car, Dean is the man to see.
They have always taking great care of my car. They are always very helpful and make the process very easy.
Bought my grandmother her third car from this dealership less than a month ago. We were there for 8 hours in the purchasing of this car. Since the car had left it had a tire pressure light on brought back multiple times for the issue and got the typical run around how they filled the air, replaced the stem on the TPMS sensor on it come to find out the tire had a patch plug in the sidewall which is illegal and highly dangerous. When they brought this to our attention they expected us to pay for the new tire. Now the tire isn t much but the principle is it left their dealership like that knowing it was dangerous to be on the road let alone with a 73 year old woman behind the wheel. Very disappointed by how the manager handled the situation so poorly. He didn t even want to speak to me after waiting for him for over 30 minutes. Like I said this was her third car at this establishment and because of $125 I will never go their again and will recommend everyone go to a dealer who stands behind their products. Response to owner, the vehicle was sold with this plug on the vehicle as I did not or my grandmother did not do this. Yes it was inspected as I paid for and got the inspection done. So the inspector missed this just as your technicians did the first 2 times it was brought back to your dealership for this issue as it was not fixed (or found). I get it you aren t obligated to replace the tire but the RIGHT thing to do was replace the tire under goodwill as it is clear the vehicle was sold like that.
My fiance and I were at the Selbyville Holly Kia yesterday and thanks to John Ennis an amazing car dealer, we left with an amazing car for a great deal. He was very dedicated to helping my fiance and I. He was very kind and easy going. He was the best, he didn't try and rust us into getting anything he let us take our time and ask him all the questions we could think of (being as it was my first car ever). He was great and we were more then satisfied when we left there yesterday evening. If your going to get a new car I recommend going to Selbyville Holly Kia and asking for John Ennis.
Very friendly staff in the service department. John always takes very good care of me and my husband.
It is a great place to get a nice car at a great price. Just haggle with them and you can get a great price.
People very friendly but unable to help. Third time trying to get service on my sons car. Every time having to sched 2 or more weeks out. Very inconvenient lives 3 hours away and not sure when he's coming home. Only choice is to blow off warranty and get it done at Castrol in Millsboro. Casrol is all in when it comes to my other vehicles and they also have a warranty. Makes me question about my purchase from kia. So busy they don't need the business.
Called and the lady on the phone was very rude and was little to no help. If you don't speak within 2 seconds she will scream WHAT and hang up on you. Good luck no one there seems to care about your wants or needs! The people are too rude for me to deal with
Had our courtesy oil change done after purchase, was in and out so fast, gave a car a great service check, check in was fast, and everything explained. Thanks again, great service.
This has been the worst car buying experience I've had and I've personally bought at least 5 new vehicles in my life time. I don't know what is wrong with this dealership but I've never experienced this level of poor customer service. I almost had to beg them to sell me the vehicle I was looking for and I should have walked away after spending several hours there on the FIRST DAY! Yes, I was stupid and went back the second day because I understand what it is like to work for commissions. On the FIRST DAY, the salesman was determined to put me into a large SUV, which I clearly stated I did not want or need. I'm a single, "older" woman with NO children....I don't need/want a large SUV. I really think the salesman and manager were hoping to bully me into buying that vehicle. Obviously, they are not use to dealing with strong willed women. I told them at least 3-4 times that I don't want that vehicle.....so, they let me walk away without even trying to find out out what Kia I was interested in. Sorry, but how stupid was that ? Went home and searched the internet again and discovered that their "sister" Kia dealership had the exact vehicle that I wanted. A smaller SUV and the color I was looking for. So, I was stupid (I thought it was being considerate) enough to go back the second day. I was given the total "run around", kept waiting HOURS for the car that I requested to be driven about 40 miles from the other dealership in Felton. They continued to tell me one fake story after the other to keep me from going to another dealership. The staff told me nothing about the car, slapped a temp tag on it, handed me the keys and walked away. I bought the car and now it has taken me 10 weeks to get my tags and registration!!! Also my bank called and want to know why the dealership has not sent them the appropriate paper work for the loan. WHAT ELSE CAN THIS DEALERSHIP SCREW UP??? Oh, I know what else. I found a window sticker in my new vehicle saying that it came with a DELUXE PINSTRIPE for $399....guess what?, no pinstripe on the car. I called my salesperson....are you ready for this? He told me that I got such a discount on my vehicle that they couldn't afford the stripe. BS, I have no doubt that I was taken to the cleaners by this dealership. I won't even get into the laughable pricing structure that they have on their window stickers and the lame excused they give when asked about the huge mark ups. THANK GOODNESS, for the dealership in Felton. With one phone call, the General Sale Mgr at that location has resolved the issues created by Selbyville Kia. It is hard to believe that these dealerships are owned by the same managing group. She (Gen Sales Mgr)continues to follow up with me and is getting the pinstripe installed. My experience with Felton Holly Kia has been fabulous. My experience with Selbyville Kia was HORRIBLE ! I'm telling everyone that will listen to me about my experience at Selbyville....don't even drive through the car lot.
Bought 4 cars there so far. Friendly staff. Great service.
John ennis was very helpful kind personable. We were on a tight time frame which was relayed the night before and it seemed to us that it really didn't matter to Holly Kia. Also you guys tried to put us in something we did not want very disappointing. It took me being a little loud and threatening to walk out the door for your sales manager to come to us. You are in the business of selling cars and you should be willing to move a little quicker on getting deals done. On a positive note we love our Chevy Malibu it's a great car
Great place to buy vehicle they keep you updated on recalls and price for car was awesome
Sales staff is polite and professional. A good experience in buying a new car.
Very professional and will to help people with not so great credit. I'm glad I went there and they help us get into a 2015 kia
Love this place got my kia soul from them. Just remember to bug pete every now and then.
I loved the customer service. I felt like family. They were concered with my problems i had.
My service visits are great. My service man Tim is always helpful .I think it is a great service dept
The rep that waited on me was Ron, the greatest.. I was his first sale since he started a couple days ago...very polite, patience. Thanks so much
The staff are very courteous and kept me informed of progress on the l servicing of my vehicle. The complementary wash and vac left my car looking great also. Great service!
Unbelievably gratifying. From entry to "drive away".
After visiting Pohanka Honda of Salisbury, I felt defeated. They tried to pressure me into a payment I wouldn't be able to afford during the slower months of my employment. Wanted to hit me with an interest rate, higher than a credit card and just seemed very cold. I didn't have much credit and was unsure of a visit to yet another dealer to hit my credit. My aunt and uncle brought me to Holly Kia of Selbyville. Steven Johnson, was my first contact. He really listened to what I needed and my concerns for a payment I could handle in the slower months and got a lower interest rate too. Even if I wasn't able to have gotten something that day, the whole experience from the time we walked onto the lot until later that day when I drove my car home, was one that I won't forget. They saw how nervous I was and went above and beyond to make me smile. They talked to me and treated me like a person, not just another sale. Although, some of that whole day is still a bit of a blur(not because of them), I am extremely grateful for everything they did for me and will definitely be going back.
Had a great experience purchasing our Soul. Brandon was helpful, knowledgeable and enthusiastic. I also appreciate how the dealer staff has kept in touch to ensure our satisfaction with our purchase. We really like the vehicle.
Can't say enough about the service department at Holly Kia. John and Tim are very accommodating in scheduling routine service as well as other emergency services. Wait times are minimal and if the scheduled service will take longer than planned they will reschedule for a more convenient time or even provide a loaner car to use. Recently, when I had a question about my brakes, I stopped by to schedule an inspection, but John took it on his own to stop what he was doing to inspect the car while I was on site and assured me the brakes were fine and would be looked at again when the car came in for an oil change. I fully recommend anyone to take their car for service at Holly Kia since they work just not on Kia's but on all cars.
I had a really bad day prior to coming into Holly Kia, but Brandon helped me find a car, at a good price, with mileage under 100,000 and he was joking and laughing along with us! Great experience! Thanks!
Very kind and courteous, enjoyed my experience with Austin Maddox ,was very surprised with my experience, my first brand new vehicle. Thanks for everything. Richard and Rebecca Ryan
Always a pleasure doing business with them, we have bought our last several cars from them because of the quality of the cars, and their willingness to work with us, not to mention their great warranties. Just had our car serviced with them, and they were quick and efficient.
Always fast and excellent service. Service staff very friendly and professional
Great customer service. Brandon was awesome to do business with he kept you laughing and smiling even though they were really busy when we were there. Super pleased with our Chevrolet Tahoe! I drove by the day it was on the lot, went in the following day and did the deal! Would definitely do business with them again!
I had an unfortunate accident & totaled our car. The insurance had a cut off date for rental & we didn t know what we were going to do! Our credit isn t all that great so we thought we were going to have to go to a buy here pay here. A close friend recommended Brandon. We were a little worried because we got turned down by quite a few dealerships! So, we called him. We told him what we needed and the problems we had with work & actually getting there. He did everything he could to get the process started before we got there! It was the smoothest car buying experience my husband & I ever had! We were in & out with a brand new car! I highly recommend this dealership! Everyone there was so nice! We are extremely happy! The only thing we wish we did differently was go there first!
Austin did a great job getting me in a Kia after owning Nissan for over 25 years. Good job Austin you earn your gold star from me.
Selbyville Holly Kia was excellent in finding a way for me and my wife to get a new car, despite our poor credit history. The Kia Forte LX is a superb business class sedan and much better than other low end Kia offerings. Tom Hoy was awesome in handling everything and insuring that all was done quickly and to meet our needs.
Tim and Teresa both truly understand what it means to give exceptional customer service I was given a very fair estimate and my car was repaired in a timely manner I highly recommend Holly Kia Selbyville
Appointment always available, service is timely, efficient and courteous. Still extremely pleased with my car and the service provided by Selbyville Holly Kia.
They suck had a 2017 Kia forte all I can say is I'll never buy a car from there again
Working with Holly Kia has been the smoothest experience that I have had when buying a car. My salesman Rodney was knowledgable and I didn't feel like he was trying to push me into something that I could not afford. He listened to my wants and delivered a car I can't wait to drive. I have mobility issues and the sales staff is very accommodating. I will definitely be a repeat customer with these guys
Great dealership, they take care of there customers immediately, professional,& with a heart felt smile.Always Happy to do business with them.
I like the way that I am reminded via email about upcoming service appointments. We had no driven the Kia as often in the last six months as we had in the previous two years , so we did not need the service as regularly ( driving 250 miles per month vs. 250 miles per week). The service dept emailed me about regular service which I did not need because of reduced driving. however it was great there was an occasional "heads up". When it was finally time for service, it was easy to schedule (Saturday) at a time that was good for me. I even got reminders that I was scheduled for service on that date. Love it!!
Was very happy with the sales. For following up about tags I'm very upset with this dealership. I've left 3 messages about tags with no one ever returning my call. 1st T tag expired , I am on the 2nd T tag but It will expire when I'm on vacation. I guess that doesn't matter because no one would return my call.
So far I have had to have my vehicle serviced twice, each time the service has been great. No problems. Even washed and vacuum it.
Overall good experience, I've bought 3 Kias from them, coming away satisfied each time. Good service staff also, although sometimes it can take a while to get through to schedule an appointment (I schedule online now) and the prices can get a bit high.
Our family is KIA family - we have had 2 older sportages, 2 Souls, an Aurora 2005 which I loved, 2 Optima. Presently own a 2014 Soul and a 2011 Optima Love our cars. The best Salesman Ever is Brandon!!!!
As usual, KIA in Selbyville was efficient, courteous and professional, and got me on my way home early. Thanks.
Customer Service was amazing...They treated me great and got me more than I ever thought I would get. Highly recommend, ask for Bob he is Great!!
Awesome Dealership. Tim and John Are very Courteous and Professional
Teresa was awesome. But...make certain you deal witn anyone but Roman in finance.
My service experience was wonderful. I was told everything that was being done before it was done and in a timely manner. I was very happy with whole process. Thanks for the great service.
Excellent staff who really work with you! Five stars to GM Ashley and her team!
The worst customer service I have ever had to deal with. Nobody ever returns calls. The "Web Owe" work has never been completed. When we took the vehicle (which only has 39,000 miles on it) in for the promised work, the service rep "can't remember her name" was extremely rude. We were to have new rotors placed on our used car..part of our original deal and several other things done. She said "how do you know you need new rotors?" We stated they turned the rotors the day we purchased the vehicle but there was still a vibration when the brakes were pressed...so they promised new rotors. She said "rotors are expensive, we have to look at them before just replacing them!" So...needless to say, the rotors were again just turned...which make them even thinner. None of the other promised work was completed that day. Still fighting them...being treated rudely by everyone we talk to there. Next step is to go into our credit union who financed the vehicle to see if they can cancel the entire thing. I will NEVER buy anything from Holly Kia again. BEWARE
Tried on two occasions to work a deal on a vehicle, and both times left to purchase a vehicle elsewhere. Have no complaint with the service dept, they seem to have their stuff together.
Trying to look at cars online, they should have the prices listed...not call for price. Really, if you want my business you won't make me work so hard to find the vehicles I can afford without being hassled making phone calls. Why have a website? I could car less what cars are on the lot if they don't have a price. This is just shady business. The price is different for everyone. That's what it comes down to.
Professional, courteous, competent, dependable, quick, and friendly! Proud to buy here. Very proud of the service and parts staff.
They were effective and was straight up with me that it wouldn't be ready until the next day and gave me a free loaner vehicle and washed and vacuumed mine before they returned it!!
Very nice folks. I walked in to look at a Telluride because Consumer Reports gave it a very high score. I liked it very much and ended up buying one from Andrew. I jokingly said I wanted to trade in my toy hauler camper as well as my truck and he said sure, no problem. Seriously. So I ended up getting the best deal I could because I was upside down on the camper and the deal I thought was really good considering. Absolutely no complaints. Andrew worked hard for me with management to get the deal and I got a new car. Thanks Andrew.
I have been very happy with Holly Kia's service for the two years since I bought my Sorrento. The service reps are always friendly and cooperative. They always explain exactly what was done to my vehicle. And, they always thank me for choosing their service department. My experience yesterday was consistent with all my previous experiences.
Great, fast and easy services and lovely people to talk to
Staff is very friendly. Service is quick and efficient.
I love Holly Kia I have been buying the last 5 cars from them. My favotite salesman is Brandon Elliott the last 4 vehicles I bought were from him, I just drove about 180 miles to buy my new 2020 kia soul! Thank you Brandon!
great service department, clean wait area. Timely service
Tom was nothing but amazing n did not presure me at all in buying my vehicle. I went in wanting a certain one n wound up with a totally different on that's so much better. He was beyond patient. Talking to him was like talking to a family memeber
