About Hiver
Hiver is a customer support software that allows businesses to provide exceptional customer service right from their Gmail inbox. With Hiver, businesses can streamline their support process and improve response times, resulting in happier customers and increased productivity.
One of the key features of Hiver is its ability to turn Gmail into a shared inbox for teams. This means that multiple team members can access and respond to customer emails from the same account, eliminating the need for forwarding or CCing emails. This not only saves time but also ensures that all team members are on the same page when it comes to customer support.
Another great feature of Hiver is its email templates functionality. Businesses can create pre-written responses for common queries or issues, which can be easily accessed and sent with just a few clicks. This not only saves time but also ensures consistency in responses across all team members.
Hiver also offers powerful analytics tools that allow businesses to track metrics such as response times, resolution rates, and customer satisfaction scores. These insights help businesses identify areas where they can improve their support process and ensure they are meeting their customers' needs.
In addition to these features, Hiver integrates seamlessly with other popular business tools such as Slack, Salesforce, HubSpot, and more. This makes it easy for businesses to manage all aspects of their operations from one central location.
Overall, Hiver is an excellent choice for any business looking to improve its customer support process while increasing productivity at the same time. With its powerful features and seamless integration capabilities, it's no wonder why so many businesses trust Hiver with their customer support needs.
If you're interested in trying out Hiver for yourself, you can start your free trial today!
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