5 years ago
Make an appointment for a tour at 10am. I arrived ...
Make an appointment for a tour at 10am. I arrived 5 minutes early and was placed outside to sit on a bench to wait for a tour. Keep in mind, it was raining, hot and humid. However, I waited for 1 hour without ever getting a tour. Two guests that were staying at the resort passed me twice and stated you are still waiting. Maybe be we will see you sitting here when we pass by for dinner. I understand that we are in the mist of a pandemic, but I had my mask on at all time and I had to sit on bench with the rainy, humid and hot weather; and was never offered any source of hydration. This was not welcoming at all so I will take my business elsewhere.