The way this place treated my mother was disgusting. They abandoned basic rules of nursing, didn't tell her how to get better, had her go on all fours with iv's in her arms crying in pain then just shipped her out while she was balling to basically walk home after telling her she needs medicine.
Went to a specialist, Thomas G. Meyers, today for my hip. Because it has been excruciating for months. It catches when I extend or stand from sitting (hurts so bad I want to scream ot cry. I have tried an injection, that was short lived, tried physical therapy, that was not successful. The doctor irritated the heck out of me and made me cry! I will explain in a minute.
The doctors I originally saw said it was an impingement and referred me to a specialist because I was not getting much relief from the options they offered.
Well anyone that knows me, knows I have been struggling with severe back pain for 8 years from an injury at work. Over those years I had therapy, traction, injections, specialist telling me I am overweight for surgery. In October 2019 I had the spinal cord stimulator implanted in my lower back and in February of 2020 I had one implanted for my neck. Finally these procedures have helped me regain some mobility to tolerate more movement and keep the pain at a minimum. So pleased with the choice I made. However, I started feeling more targeted pain in my hip that was not going away, after implant therapy started, it just got worse. On its worse day I can barely walk and feel like I could clasp.
Well today my appointment was to say the least a waste of my time, I drove almost 2 hours, pre-checkin online so it was quick checking in, Within 10 minutes I was called back, thought I was going in to see the doctor but they pulled me in for x-rays, did not know x-rays were going to be needed as I just had some in May, I was not prepared for x-rays as, I should have turned my implants off prior to having them, but did not have my controller with me. Therefore implants were still on.
Then I had to go back out to waiting room where I sat for an hour.
Finally called back, the physicians assistant came in and started asking questions, but didn't seem to listen, then doctor came in and said "what did I miss" ,assistant said not much.
Then doctor did a brief exam and said I had arthritis in my hip, and pointed it out on the x-rays, he was confused why I drove so far and if the referring doctors were good, they could have told me the same thing (his comments) . He proceeded to tell me that I could have a hip replacement however before he would touch me I needed to lose weight, the assistance looked up the target BMI the doctor mentioned and said the weight I needed to reach. I said I would love to lose weight if I could tolerate exercise, he said we don't need exercise it comes down to diet. Then he talked about calories and reaching a target calorie intake that most people indulge in fatty, salty, and sweet foods. He mentioned something about being young for hip replacement but it is possible but weight loss is clearly needed.
Then said that he probably won't see me again asked if I had any questions, I asked what can I do to manage the pain as I am not looking for surgery in the first place and said not much but to tolerate it until I can't. Stood up and backed up toward the door...It was the end of their day so I felt like he was pushing me out.
I walked out and as I walked down the hall I began to cry. People should not be treated the way this doctor treated me then still be able to collect payments. I know I am overweight I have struggled trying to lose the weight and the majority of my problem started when I was injured and my mobility became compromised. I have gained 100lbs since my injury in 2013. Before injury I maintain my weight at a healthy BMI. I don't endulge with junk food, I really try to eat healthy, I try diets and different lifestyle options for diets, I can't walk far, can not tolerate walking in stores or amusementparks anymore so I dislike shopping, household chores are like torture as it takes me forever as I need to take many breaks, I can't stand more than 5-10 minutes. Exercise increases my symptoms. Medical treatment is so dang expensive when it shouldn't be.
We need to stand up for ourselves!
Horrible hospital if you wanna be left for dead this is the place to go. Left for 7 hours with no help at all what so ever. Wouldn't recommend at all.
This hospital is a joke. Sent here by urgent care. They did nothing and sent me home. Said they couldn t see why I was in pain. And that s after sitting in waiting room for over 2 hours.
Arrived in ED on a Saturday night for post-surgical complications. Got admitted for an IR drain that was supposed to happen Sunday. Put on fasting protocol (12hrs). I am a diabetic (thankfully in excellent control).
On Sunday, fasting protocol was cancelled because I wasn't "emergency enough" for IR to come in and put in the drain. I was scheduled for "first thing" Monday. Spent the rest of the day being treated like a pin cushion because of the diabetes (that I had signed a waiver to allow for self-care).
Sunday night at 9pm I got moved to another floor in the hospital to receive more care and more observation. NEITHER of which occurred. Reinstated fasting protocol for "first thing" IR drain. Little did I know, first thing was 1pm!! (Again, I am a diabetic on fasting protocol that started at midnight)
Monday morning I had what would normally be considered a good BG reading. However, considering what was going to happen that day and how far away it was going to be, I asked for some apple juice to elevate my BG. I was refused, not just denied, REFUSED.
Finally get downstairs to have the drain put in around 1:30. The doctor came in to explain the procedure. He treated me like I was on an assembly line. Removal was scheduled for 2 weeks later. (There are plastic joints and connectors that make sitting and sleeping incredibly difficult. Feels like a lack of consideration in regards to placement.)
During discharge, the only thing that was explained to my husband and I was how to change the dressing. I had no questions because I didn't know what I should be asking. We ended up getting a home health nurse referral to get some assistance. "They should reach out tomorrow," the social worker said. NO ONE reached out till I called on Wednesday.
Have since seen the surgeon who performed the original procedure. She believed that 2 weeks was too long for the IR drain. However, when her office reached out, the IR dept was not helpful. So now, I sit with what will be an inactive and unnecessary IR drain for 8-10 more days.
While individual doctors and nurses were absolutely awesome in their care, as a hospital they do not listen to their patients nor do they communicate very well internally.
I m only giving three stars because while the service from the doctors and nurses is great the front desk staff in the ER dept. and hospital are horrible. The desk staff (majority)are rude, lack compassion, little communication and sense of urgency. If Highland can better screen who they put as the Face of their organization than better reviews will definitely come, until then from the other reviews I see others will be deterred from coming.
Love the ER staff on a completely professional and respectful level
So im sitting here waiting to be called downstairs ... I buy a coffee from the coffee shop inside the hospital..... then im told I can't drink my coffee I just bought on your over price Cafe in the waiting room area where I was told to sit in the first place..
Best staff best nurses best doctors. Way too expensive but that's American Healthcare for you.
My stay was short but I rate everything excellent. Even the food was good. My dr and her staff were super. But the best part of my stay were the nurses .. every one of them. From registering for my stay to pre-surgical nurse to my male operating nurse to my nurses on the floor. Thank you everyone.
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