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Do customers often upload STL files with incompatible units, and does HexCore3D correct the scale before quoting?

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About HexCore3D

HexCore3D provides professional FDM 3D printing services based in Harare, Zimbabwe. The company supports customers from initial STL file upload through print preparation, material selection and finished part handover, offering STL previews and live 3D uploads for instant quoting. Its services cover prototyping, functional parts such as brackets, housings and replacement components, and consistent small-batch production runs. The business works with materials including PLA, PETG, TPU, ABS and ASA, and provides local collection or delivery of finished parts.