If a customer replies to an automated WhatsApp message while an email campaign is still running, does the system merge the responses in the unified inbox?

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About HexaFloww

HexaFloww is a software platform that provides AI-powered marketing automation across multiple communication channels. It combines WhatsApp broadcasts, email campaigns, and social media direct messages from Facebook and Instagram into a single unified inbox and admin panel. The platform offers features including AI-generated reply suggestions, buying-intent scoring, automation triggers, and a unified contact timeline that syncs interactions across channels. It also supports A/B testing, smart send-time optimization, and automated workflows such as welcome and onboarding series.