Questions about Hertz Iceland
What is Hertz Iceland?
Hertz Iceland is a locally operated car rental company that has been helping travelers explore Iceland by car since 1971. It operates 11 locations across the country, including Keflavík International Airport, Reykjavík, Akureyri, and Höfn. The business offers a wide range of vehicles from small economy cars to 4x4s, campers, and luxury models to suit every season.
What awards has Hertz Iceland won?
The company has been recognized six times as Iceland's Leading Car Rental Company by the World Travel Awards, with wins in 2017, 2019, 2020, 2021, 2022, and 2025. These awards are often described as the 'Oscars of Tourism' for the global travel industry, reflecting consistent excellence.
What are the booking and cancellation options?
Customers can book a car through three different payment and cancellation options: Pay on Arrival, Pay Now, or Non-refundable. Pay on Arrival allows free cancellation at any time before the rental begins, while Pay Now offers the highest discount but only allows free cancellation up to 72 hours before pick-up.
What are the opening hours at Keflavík International Airport?
The Keflavík International Airport (KEF) location operates 24/7 during summer months from May 1 to September 30. In winter, from October 1 to April 30, the hours are reduced to 05:30 to 01:00, with potential differences on public holidays.
What protection and extras are available?
Hertz Iceland provides several protection and extras services, including CDW, theft protection, third-party liability, Wi-Fi hotspots, GPS, and child seats. The company also offers a 24/7 emergency phone line and a cleaning service for vehicles.
Where are the rental locations?
The business operates 11 rental stations around Iceland, allowing customers to pick up and drop off vehicles at different locations. Available pickup points include Reykjavík Downtown, Akureyri Airport, Reykjavík Domestic Airport, Egilsstaðir Airport, Ísafjörður Airport, Höfn Airport, and others.
What do reviewers complain about?
Reviewers have noted that the company's roadside contractor may tow a vehicle back to Keflavík if it has a mechanical problem, potentially charging over 300,000 ISK for the service. Some users also reported issues with pre-existing damage claims and pressure tactics during the rental process.
How does Hertz Iceland handle winter tires?
The company states that winter tires are fitted from November to April to ensure safety during the colder months. They also emphasize that their fleet is serviced and inspected before every rental.
What recent changes have been made to the business?
A new website and companion app were launched in September 2026 to help make driving in Iceland safer for tourists. This initiative was reported by IceNews as a recent development aimed at improving the tourist experience.
Who is the target audience?
Hertz Iceland serves tourists and travelers who need car rental services within Iceland, targeting those who want to explore attractions like the Golden Circle, South Coast waterfalls, glaciers, and volcanoes. The business aims to make the trip stress-free and enjoyable.
How can I contact Hertz Iceland?
You can reach Hertz Iceland by phone at 03545224400.
What is the official website of Hertz Iceland?
The official website of Hertz Iceland is hertz.is.
Does Hertz Iceland have reviews on Trustburn?
Hertz Iceland has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.
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About Hertz Iceland
Hertz Iceland, the car rental company, invites you to embark on an unparalleled journey through the breathtaking landscapes of Iceland. We aim to provide customers with everything they could need to make their trip to Iceland as stress-free and enjoyable as possible.
- Website
- hertz.is
- Phone
- 03545224400
- [email protected]
- Address
- Flugvallarvegi 5, Reykjavík
- Categories
- Leisure, travel & tourism
