Hermanson company Reviews

Highly competent and friendly commercial HVAC and plumbing contractor

I ve never used the Hermanson company, but I did get buzzed by their service van doing 70 on the snowy freeway. If their service is anything how they drive, it ll be fast and reckless.

Talk about hidden fees and unfair billing practices.

The guy was here for 20 mins to replace a part which I already bought and had waiting for him here. I know - I was home and at my building we log all access. I was charged for 2 service hours plus additional fees.

I bought the replacement part from my building and was told by the building manager it was an easy fix, that he or I could do it, but that it might be worth spending a couple bucks for a pro because if we did it wrong (unlikely though that might be) it would flood the building. I agreed.

Enter Hermanson Company - The invoice that was emailed to me much later despite saying ON the invoice that it SHOULD BE PRESENTED at the time of service for accuracy (wonder why that didn't happen?) I was charged for 2 hours of service, an "environmental fee" and a "truck charge".

Wendy Lewis -Lead Service Billing Coordinator - explained these when asked by saying
"The truck charge and environmental fees are items that are charged to every service call. These cost cover items that we don't charge individually for: examples would be fuel, insurance, licensing & registration, disposing of items, rags, bags, gloves, etc."
AND -
"I understand that it seems like he only work on your service call for 20 min. In reality it takes time to get to your location, find parking in Seattle and when finished with the job, fill out paperwork. All of this time adds up to the 2 hours. "

PS - no rags, bags or gloves were involved. I would think that fuel, insurance, licensing and registration would be part of the cost of doing business... if I have to pay for it per service then at least tell me, because it's not normal to charge each customer for that. Also, service calls are normally billed for the time spent on the premises. Apparently now it includes all the above. Total BS.

So, the work was fine, the guy was nice, the charges are ABSURD.

HVAC company great guys will do what it takes to get the job done.