Hennessy Lexus of Gwinnett Review

We came out of state and Jeremy Russell was a lot of help and did very good with this sell.

Hennessy dealers is the best they go over so much detail they are very easy to deal any one who want buy car go to Hennessy dealer.

We were dreading car shopping, but we met Nick in the lot. He was easy going, professional, and extremely knowledgeable. When it came time to talk money, he was honest and very informative. Nick was a pleasure to work with, and we look forward to continued excellence in service from him and Hennessy in the future.

Visited on a Tuesday and Thursday. Quiet showroom, not busy. Wear nonslip shoes inside. The floors are slippery, maybe granite. My salesman wore sneakers and was a power walker! Thanks to Zumba 3x/wk, i kept up. He and the front desk woman were friendly, of course. However, several salesmen walked by without ever making eye contact or greeting. The 4 stars is for my salesman, the snacks, and the bottles of spring water.

The people from the service department are the true definition of customer service!

Great cars, Great sales staff, great customer service! Nick was outstanding and made sure we felt comfortable throughout the sales process. Brad Zeller was great, and we couldn't be happier with our purchase. 10/10, we will definitely be back when it is time purchase our next Lexus.

My experience with Mr. Chong Yi was past my expectations! He was sincere and truly wanted to help us with all our questions and concerns. He went above and beyond in getting us the car we wanted. I recommend coming in to see him if you want a dedicated salesman who has your best interests in mind!

Service is so nice as well as sales.if you want to feel grand come here. They always get it right

Everyone at the dealership are extremely friendly and responsive to any request. I do not like the new car buying process, but the salesperson I dealt with made my experience enjoyable. I never felt pressured and in the end the price I paid for my new RX350 was fair for both parties. In comparison to the other dealerships (both Lexus and other auto dealerships) Hennessy was superior in customer service and making me feel like a valued customer. I would highly recommend Hennessy to anyone interested in purchasing a new car.

Fast and friendly service from sales staff. They move inventory in decent pace.

Tony Parker is my service adviser and he is great to work with.

These guys are great!!! From sales, finance, to management they were top notch. Great location, very welcoming and comfortable. I will buy my next vehicle from them as well

Nick Despo was the best, most fun car salesman I ve ever had. He took the pain out of buying a car!

You will not be disappointed with Hennessy Lexus! Great Service! Great People!

I just purchased a 2015 certified RX 350 from Nick Despo and I have never had a better car buying experience! Nick was friendly and knowledgeable without being pushy or pressuring me. He went out of his way to show my husband and I all the cool features of the car and scheduled touch-up paint and upholstery for the same week (for minor nicks) at no charge. The RX 350 was emaculate and priced well below others in the area and they gave me more than I anticipated on my Pathfinder when I traded it in. Nick wanted to make sure that we were completely satisfied and that the car was pristine. He followed up with up to make sure that everything went well while we were at the dealership. The starbucks coffee and the hospitality will make you feel like a rockstar!

Very bad service, look like sales man was not interested in selling car.

I got the best experience ever from Hennessy Lexus. Everyone there was awesome. Andy means business! He was very clear about what s included in the deal. He was very professional, patient, and polite. He ensured that I was a happy customer. He will get my patronage again and again!

Parts Department is horrible. Was told to pay before i get the parts delivered to the shop. He transfers me to somone that doesnt answer then i call back and the guy answeres then hangs up. We are paying $230 per shock we need them asap can you help instead of making everything complicated?

Got engine oil change service this morning. Not friendly staff, 2 hour wait just for oil change, and worst of all someone drove my car about 3 miles. My car smelled cigarettes, all mirrors were set different from my setting, and my dash camera were resetted.

I have been going to them for five years and never had a problem. The staff are very respectful and take the time to explain if you have any questions about your car. Also the waiting room is clean and comfortable.

I didn't.buy a car here, but looked, very nice place...

Found the Lexus I wanted at Hennessy Lexus Gwinnett. Expected the usual hassle and headaches of buying a car. Got just the opposite! Their salesman Nick Despo really impressed with his product knowledge and a personality that made the purchase a breeze. Highly recommend both Nick and the dealership.

Amazing customer service and an actual joy to be there.

I was there for my car stero system and they charge me 419.23 but they still cannot fix it they service person told me the wire was cut down and they cannot fix it and today I went to the stero system person he said the not even open it or seen it what's wrong with it and even open it or try to fix it and told I got the the call and they said 2 speakers and the label is 438.50 for 2 speakers even the speaker was working fine the problem was it was not hooked right and even I ask the dealership it's cover by the Lexus he said not lexus give u only 50 thousand miles warranty what I never hear from any other cheap car dealers so I won't do to this place they try to ripped off

I had a WONDERFUL experience here. The staff was excellent and accommodating. Very professional and willing to assist customers. I was assisted by a one Mr. Mike Harris who was AWESOME! He attended to my every need from inception to sale! I could not have asked for a better person to have assisted me with my purchase purchase of my new vehicle! I would HIGHLY recommend visiting Mr. Harris and his team over at Hennessy Lexus of Gwinnett for your next and future Lexus purchases...

Andy Nguyen was great. Very attentive and took time to explain all of our options to help us find the perfect vehicle. Tom Kim was also very helpful and explained all warranty options. Would highly recommend them both. Best car buying experience I have had in many years.

In August 2017 I brought my Lexus rx 330 to Hennessey Lexus of Gwinnett. I needed my cracked dashboard replaced through the recall. A service consultant by the name of Michael Pendleton handled my recall. 4 months later I checked with him. They said that my dashboard is on the way. Now it's been 9 months. I checked again, and there is no info regarding the order! All they have is my phone number. Mike no longer works there. I even had pictures of my car taken, but none of that is on my record. I was told that the recall had expired, and I told them I had applied for it long ago. I can't believe it! I did everything I was supposed to do but there's no sign of my dashboard coming. Now I'm told I will receive a call. We'll see.

I purchased a 2017 Lexus RX 350 on Black Friday and I am very happy with my experience and my vehicle. Dave O'Connor was a wonderful salesman! I truly felt like he had my best interests at heart. He was knowledgeable, friendly, and professional. I also had the pleasure of working with Sean Kim and Dani (tech). All of the gentlemen were very professional and friendly. I definitely plan to return to Hennessy Lexus for my next vehicle and will refer anyone interested in a Lexus.

Daniel and Hugh were very helpful timely and personable. It was a pleasure to buy another car from Hennessy. I would expect nothing less given my 10 year history with the company.

Man this place was busy took my cousin for her Lexus

After researching every possible site for information on new cars, I ultimately began dreaming of new NX. Since I live in Cobb Co. I went to a closer Lexus dealership for a test drive but wasn't enamored by my experience there. Thankfully, I was referred to Hennessy Lexus of Gwinnett and set up a test drive with Brian G. I am SO glad that I made the trip out of my "bubble!" Not only was my-soon-to-be car waiting for me in the showroom, but the entire process was great. There was absolutely no pressure and the financing was about as straightforward as you could hope for. I drove out that evening in my new NX and Brian even brought my old car back to my house for me. Talk about service! Car buying can easily become one of the most frustrating and stressful purchases but I am thrilled with my experience and am confident that I got a wonderful deal!

I was scheduled service appointment with my Lexus convertible. I made it two weeks in advance based upon a part they previously told me I require. When I arrived, they told me the part wasn't ordered! I drove from DeKalb County with traffic which is about a forty minute drive. This is totally unacceptable. I rescheduled the service. The individual promises he will "take care of me" for my trouble, but we'll see.

I recently had the pleasure of going to Hennessy Lexus of Gwinnett and had the pleasure of meeting Mr. Joe Cha. I was looking for a car last month and I had purchased it through Joe. I had made a request online and he called me within 5 minutes. He made sure I was involved in every aspect of the sales process and answered all of my questions. He even highlighted everything on the paperwork so we did not miss anything. I still call him everynow and then and he still picks up my phone call and answers all of my questions even after the sale. I highly recommend Joe Cha at Hennessy Lexus of Gwinnett! Thanks again Mr. Cha!

Recommended sales team. Thorough assistance was executed with more than reasonable help to get me into the vehicle we wanted.

I needed help with something that was very important with my car. I went in, the person at the front desk paged a couple of people but they were all busy. She gave me a number to call to ask for (Danie). I called and left a message but never received a call back. Also, the front desk receptionist was rude. I ll just drive to the Smyrna location.

I brought my vehicle to Hennessey Lexus of Gwinnett today for a routine oil change and tire rotation. Immediately after leaving and going to my next stop which was about 2 miles away, I noticed when I put my vehicle in reverse to proceed with leaving that parking lot I noticed a sound I had never heard before, because of the heavy rain, my first thought was maybe I DIDN'T hear a grinding sound however after making multiple stops before coming home I would still hear this grinding noise when I reversed and turned my wheels to the left. I pulled in my driveway and decided to reverse the wheels again to ride in my subdivision just to confirm this new upsetting grinding noise. I am extremely upset and disappointed with this noise after my simple oil change and tire rotation. When Julia came out to say my vehicle was ready, she mentioned a need for front driver's side wheel service may need to be addressed (BUT AGAIN this grinding sound did not occur until after I left from a routine oil change and tire rotation). I will make contact with the manager of the service department first thing in the morning to discuss this issue/concern that was NOT grinding prior to service today.
I've been to this location multiple times with my old RX and never had an issue such as this. My expectations were to receive my vehicle back in the same condition I brought it in and this is not the case, at all.

It s about time to do the service. I called around 12:30 to see if I can go this afternoon, the lady told me that they ll close at 3:30. If I can go there before 3pm, they can do it. I arrived around 2:15, and they said it s too late. They want me to go back next Monday. Waste my weekend afternoon. And very disappointed

Great car buying experience Britt our salesman was awesome and took extra time to ensure we were happy.with our purchase. ThNks Britt!

Hennessy Lexus of Gwinnett is hands down the best Lexus dealership in ATL. Top notch customer services in both Sales & Service Departments.
Beautiful facility and awesome staff members.
I bought and leased 3 Lexus vehicles here and I can confidently say that they are the ones who make me want to stay with the Lexus.

Great car selection with great sales department as well as an excellent service department.

Ask for Dave O'Connor - excellent sales professional

Our 3rd purchase from Hennessy Lexus of Gwinnett and they worked their tail off to find us the car we wanted. Hugh Robb and Sophia were awesome as always. I always send my friends to this dealership as they truly are a step above the rest and never put any pressure on to buy.

I bought a car with Lee Jong-min s kind and detailed explanation of the car that was in conflict. Thank you for your kind explanation and various advice even to frequently asked questions.

Do not purchase extended warranty when you purchase a certified or brand new car unless it is unlimited miles, even though it is unlimited miles warranty, dealership gives you hard time to process warranty claims. You can always add warranty at a cheaper rate after your factory warranty runs out, because extended warranty proration does not start day one with factory warranty. I had an issue With check engine light but I had to go back the second time for them to fix it. They gave me BS reason, code was reset, when check engine light code are registered. Also they charge $160 for a diagnostic fee. Even though you report the problem under warranty, they purposely wait until warranty expires and pay full price.

Dylan was the best salesman! I'm definitely getting ANOTHER car from him!

I would like to say thanks to sales consultant Wiggins and his manager Tim for OUTSTANDING SERVICE! They worked with me to make sure I was satisfied with my purchase. If you're in the market for a new or used car I would highly recommend going to see these guys at Hennessy Lexus of Gwinnett! Wiggins said "There's no pressure here" and he definitely stood by his word.

The culture at Hennessey Lexus Gwinnett is great. Everyone is helpful and not pushy. The first time we went in, we met Nick and were very impressed. He was very friendly and engaging. We told him we had never driven a Lexus before, and he introduced us to the brand. He answered all our questions and took us on a couple of test drives, new and certified. He never pressured us to buy and was so patient as we took test rides with him on 3 occasions before we found the perfect car for us, considering interior, exterior and features. The purchase process was very easy and quick. Hennessey Lexus Gwinnett has nice certified cars, they recondition them like new. I highly recommend Nick, Lexus and Hennessey Gwinnett!

Got to the dealership and a young man greeted me and ask for my name, told me have a seat. I was under the impression everything was good. Sat there for an hour before cj came by and asked if anyone was helping me. I said i thought someone was but i guess not. That was my first time there for service.

Bob was very professional and help a lot in helping me pick out my car.

We are always treated like VIP's at Hennessy Lexus of Gwinnett. Attentive service representative, quick and through evaluation of our car, and competent repairs and maintenance without padding the bill. Also, a very nice, well appointed waiting area if you should ever have to wait. So far, in all the years we have used Hennessey, we've never had to wait.

I bought a pre-owned car there last week on behalf of my church. We are giving the car away to a formerly homeless man who has been working for the past two years but still does not have the resources to purchase a vehicle. We provided Internet Sales Manager Nick Despo our budget and he found the perfect vehicle for us, providing outstanding service along the way. When we left the dealership with the keys to the car we purchased, Nick hugged us and thanked us for what we are doing to help others in our community. Hard to beat that. Thanks to Nick and Hennessey Lexus of Gwinnett for taking great care of us. God bless you guys!

In the Market for a Lexus iS 200T. I called this dealer to try and work out a deal for a 36month lease. Just got a call back and they told me to shop other dealers and bring them the most aggressive deal.
Lazy Management !!!! They turned my business away!

We just bought an Acura Rdx from Hennessy Lexus of Gwinnett and we had the privilege of dealing with Nick Despo through the whole process. Needless to say he was very knowledgeable and helped us in every way to make sure this was the right vehicle that fit our needs. Thanks Nick and Hennessy Lexus for our new vehicle.

Fast service. Great that they were able to squeeze me in so I could get on the road for vacation.

My sales person was Jack Ross and it was the best car buying experience I've ever had. The entire team worked really hard to get the deal that worked for me.

Not sure how you can give lower than 5 stars to Lexus. Writing from a different email to pump up their scores. I have purchased my Lexus last year, and can say I have a lot of pleasure with the car and their service. Great job and thank you.

Fast and efficient. Nice waiting room. Great service from CJ Agri.

Hennessy Lexus of Gwinnett always offers top notch service. Every time I've visited this dealership, I felt like royalty. John Petree and the rest of the staff are so nice and professional and I appreciate how they have my car serviced in a very timely manner. Thanks to each and every member of this wonderful dealership. You are ALL rock stars! Keep doing what counts. Very impressed.

The people were very welcoming and very professional, I even got a surprising treatment when they provided shuttle service to take me to a restaurant while I was waiting for my car. Thanks again for the great customer service Hennessy Lexus of Gwinnett you will forever be my number one stop for service!

The internet car specialist I dealt with did an awesome job of providing the necessary information about the Lexus I was interested in purchasing. He was very prompt with answers to my questions. Needless to say, I bought the car! Everything that was promised in our negotiation was delivered in a timely manner. I highly recommend Hennessy Lexus of Gwinnett! Ask for Charles.

My family would like to thank Danny Hua for being our salesman for letting us ride home in an amazing Lexus RC350 as a Christmas present to end the year with! The facility here is so nice and I love the Starbucks machine that dispenses delicious hot cocoa during the cold time I was there! 5/5 place of service!

Quick and quality service on my recall. Lent me a nice vehicle and gave me a free gas refill.

I have always gotten excellent service here. Julia rocks!

If you are looking to purchase a New or Pre-Owned Lexus........look no further than Michael Wiggins @ Hennessy Lexus of Gwinnett. I have never had a more pleasurable experience with a Sales Advisor than Michael. He is the absolute BEST!

Courteous, Friendly and Professional. The service was performed in the amount of time promised.
I will return for my next service.

Always an exceptional experience with Hennessee and our rep Michael Wiggens!

Had a great experience buying my pre owned Lexus. Ask for Nick Despo. He is the man!!! My experience was great and Nick was awesome answering all my questions and giving me a great deal. If your buying a Lexus this is the place to go!

I was looking to buy a car find this Dealership service is great and prices love it
They really try to find you the best deal not just talking they doing !!

I was impressed with the level of service received regarding my purchase. It was evident that, they value you and your business. The ambience and presentation was welcoming. Furthermore, Andy and Rich make it their priority to place me in the vehicle I desired.

We had hands down the most assuring and pleasant experience, my wife loved it and she's hard to please

My car buying experience from Hennessy Lexus of Gwinnett was extremely satisfying. I was contacted by Sales Representative Daniel Yim shortly after requesting information about a vehicle of my interest which I have found from Autotrader.com. Since then their service was excellent until I drive that car to home, even they send me some follow up emails to assist me further. These people really know what's the customer service really is!

No follow up from the service rep. I couldn't get my car fixed there, so it was like we will talk to you later.

I saw the car I wanted online. I messaged to see if it was still available. I went to Hennessy after work and asked for Andy Nguyen, whom I had chatted with online. Andy already had the keys pulled, ready for me to drive it. 30 minutes later I owned a car. No pressure. Easy negotiation. Lightning fast. No BS.

Great experience! Excellent customer service and quick turnaround.

Very relaxed afternoon with our GREAT salesperson, COLIN BARKER, who answered every question and let us take it out on 1-85 to go fast, so we could see how it feels, how it sounds, and how it handles. Needless to say, it passed every test with flying colors. Oh, i also need a shout out to TOM KIM, the financial advisor. Another great guy and a pleasure to meet. Bottom line: Great experience, happy to be a new Lexus family member.

Michael Tran definitely elevated our experience. Very personable from first point of contact. He was prompt to take responsibility if there were any communication delays. Provided exceptional customer service with great patience.

I HIGHLY recommend him!

Julia has always done everything she can to make my experiences at Hennessy good ones. (Great ones, really) The last time I had a loaner car from Hennessy, I had to extend a bit of a complaint to the car manager about the interior glass. I did not have a loaner from Hennessy this visit due to no cars being available. This was a very unusual event at the dealership and it truly does not matter to me as long as I have transportation to and from the dealership. I cannot tell if the glass issue on the loaner cars had been addressed. I would say that I have no complaints about the service department at Hennessy. A great group of "team players."

Best Dealership service center I have experienced. I have been using Hennessy for over four years now, and every time I use them their performance is stellar from communication to finishing ahead of schedule. This visit was for a recall repair, the Lexus help center connected me with Austin at Hennessy and he verified my car was affected, ordered the parts, confirmed with me they were in, and managed to schedule the repair on a day I was in Gwinnett (I now live almost 100 miles away). The check-in was smooth and efficient and they even offered me a car to use for the day. The waiting room is large and comfortable, has extensive snacks and beverages. The car was returned ahead of schedule, vacuumed, washed and full of gas!!! Thank you for putting together such a stellar operation together.