The location of the Park Lane overlooking Central Park is amazing. Even more amazing was the service. The staff went out of their way to ensure our needs were met and more. Our family spent five days at the Park Lane. I would recommend this hotel to any family wanting to visit New York.
What an absolutely amazing experience in NY. The views were amazing the family stayed on the top floor and you could see the entire Park. Breakfast was good and had a good selection. Staff always will to help with brilliant cleaning service.
The place is extremely worn down. Stains on carpet and furniture, wall sockets fallen out, broken desk, torn couch. Service is average at best - there was nobody to help with our luggage when we arrived. Price and location is excellent though if you can get past the decay.
Beautiful spot on central park. Reception daily from 5-7 is great with food , beer and wine!
We have stayed at Park Lane twice and fully enjoyed it both times, once in August and again in January. The rooms are spacious and well cleaned, especially by Gloria on the 28th floor. The buffet from 5-7 in the 2nd floor banquet room is perfect for an early evening lite menu. I love the fact that s the hotel is walking distance to the Metropolitan Museum of Art and so many amazing restaurants, Rockefeller Centre and of course 5th Ave shopping. I love being able to walk across the street and visit Central Park, one our our favorite places in the city. We will return for another visit very soon, the Park Lane is our home away from home.
It has a good location and view of central park. The rooms were very clean and comfortable. The staff was friendly and pretty helpful, though one of my minor requests was forgotten. Overall I had a great stay
Run down, decrepit, very overpriced hotel ($400 with tax)... valet was a nightmare, lobby downright depressing, room not made up when we arrived, bath tub rusty and full of hair, internet not working, no room service offered whatsoever. Really $400 a night?
Hotel is little old in general but it has the best location in NY
The location and accommodations were great! The happy hour was a nice treat especially since we watched snow fall. The first night our room was good but Lamar and Edidta made arrangements for a better room our second night, which was awesome! My only complaint was that our bags got lost somewhere in transit (for several hours) during the room change. Nana was helpful in getting the problem solved but we were nearly late for our show as a result. I would definitely stay here again!!!
Great location Central Park South Harry's Bar Staff
I have visited Manhattan countless times, but this was my first time staying so close to Central Park. Needless to say, Park Lane exceeded any expectations I had! I chose this hotel 100% because of its location and am so happy I did. I was absolutely blown away by the incredible view from my 34th floor suite! Every staff member I encountered went out of their way to make sure I was well taken care of during my birthday vacation. Even with a minor hiccup of an air conditioning issue, the staff made sure that I was always comfortable. Let's face it, things happen sometimes that cannot be predicted -- afterall these are older NYC buildings! If I were to suggest anything, it'd be that the furniture (chairs, sofas) in the rooms could be updated, and the carpet could use a refreshing. Other than that, everything was very clean, comfy, and truly added to a magical birthday in the city. :) I will definitely return!
Location is excellent and the room we had on the 20th floor was an executive junior suite with a park view. It was spacious and well appointed with fabulous views over Central Park. Regarding the condition of the hotel, being generous, I'd say it was shabby chic but with a liitle too much emphasis on the shabby. A renovation is clearly overdue. That said, our room was clean and serviced every day.
The staff were very friendly and helpful and the evening hospitality betwen 5 and 7 was good and an unexpected bonus with the executive package. The 3 stars in my review are down to the hotel's general shabby condition and the cost of a stay doesn't really reflect this so as it stands the hotel is not good value for money.
The staff and the services are great, but the rooms are very disappointing. The corridor looks like never been cleaned and is better if I don't even mention it about the bathroom.
Second time staying here. I love it, great location to everything in NY and something always happening at the hotel. It is fun and upbeat every time you enter the lobby
Every thing is good except there nothing in the room (no coffee/tea/water)
Didn't have the chance to stay in this hotel because when I called to get more information, the attendant was very rude. Definitely a place I don't want to get anywhere near.
Haitian consulate 815 2nd ave between 43 and 44 ave
I'm giving them a 5 for great value. Great location, good price. The room was very comfortable, with a great bed and very clean. Quick check-in. Good amenities, friendly service, and a gym. Charming. Will come back.
Pretty pricey for a hotel with few amenities.Room at $400 was pretty basic but bed and pillows were comfortable.May just be NY prices but not much for a view of building roofs vs Central Park.Mold in the bath, phones broken, very dated. Wasted $800+ ...
incorrectly billed on checkout, for a restaurant charge which we never visited . Questioned It before we left and it was resolved... possibly overlooking Central Park may have been an improvement but despite making that request several weeks in advance I was informed reservations needed to be made 2 weeks out...mine were 3+... not worth the battle. It was our 50th anniversary and I was not going to let this dictate the outcome.At least we slept well.That was about the last week in August, who knows something miraculous may have happened since but I wouldn't bet the ranch on that.
Staff did not wear masks consistently and social distancing not enforced. Sometimes only 1 elevator in use. Disappointing experience. Good location and lovely cleaning staff.
I've been there in the middle of 2013 around one week during the wedding travel and later.
It's good and the location is wonderful. Nothing comparable to the view on Central Park. I suggest it for your permanence in Manathan.
It is in an excellent location in front of Central Park.
It lacks a bit of maintenance.
New carpets and some paint but I think it is in the process of sale.
It needs a restaurant since it is closed.
Put to new and running better can be highly recommended.
I would also stay again.
If you want to stay here, we recommend Park View on the upper floors. I think cospa is considerably better than other hotels in the same row. The furniture and furnishings are old, but the cleaning was well done, so I didn't care about the oldness. I think it's good to enjoy the antique atmosphere that is typical of NY. The room was large enough and the large desk facing Central Park was very comfortable to work on a business trip.
A small refrigerator is installed in the room.
Unbelievable view from the higher floor rooms - overlooking central park. The buffet on the second floor in the afternoon was a nice touch and make you feel welcome. The addition of a pool would be good, but in NYC it is understandable as space is such as issue. The design was a little bit old fashioned and could do with some renovation - but the location for it is excellent especially as it's next to a major subway stop!
Great location, magnificent view of Central Park for some rooms. spacious bedroom with comfortable bedding.
Welcoming and accessible staff.
The only downside would be that there would be a slight need for freshening up, especially in the bathrooms.
Very nice experience
Beautiful hotel, clean and comfortable. The staff was friendly, professional and helpful...had a view of Central Park which was amazing!
The hotel staff were, without exception, incredibly courteous and friendly. The rooms were ok -- the beds are uncomfortable (very hard), and the service at Harry's Bar leaves something to be desired, but overall, I enjoyed my stay. They're going to be renovating soon and I would consider staying there again. It's also quite centrally located and for us smokers, there's a nice smoking area outside. I had a very pleasant stay.
Where to begin I will never stay at this establishment again very very rude no help whatsoever had to switch rooms first room was disgusting it look like a room down in time square! Never moved my luggage to a new room that they charged me way too much for lost my luggage no help whatsoever general manager is a disgusting human being.! I now stay at the Ritz down the Street I suggest you do the same! Leona is spinning in her grave!
The hotel is beautiful and staff very helpful. This place charges $250.00 USD (more than the actual room rate!) for a small dog to stay with you. The highest pet fee I have ever paid in NYC was $100! Talk about price gouging and taking advantage of people who love their pets. My dog doesn't shed, is very friendly, completely house trained and doesn't wreck anything. You would never know I had a dog with me, heck there are plenty of people much dirtier than any dog. They state on their website that they "pooch package" includes a dog bed and treats, etc, but I didn't receive a single item. I feel robbed. I can't complain about the room which was beautiful and very comfortable, or staff who were great. I couldn't do anything else after paying the pet fee, I was completely broke after that. I doesn't always pay to be honest about bringing your pet.
What a great location and wonderful hotel. Everyone was fantastic & customer service was outstanding. Timothy greeted us and made us feel at home when we arrived. Our room was very clean and comfortable. We really liked the wine & hors d'oeuvres from 5-7pm. Betty took great care of us each night. We highly recommend this hotel.
Stayed in January 2017. Nice hotel, great view of Central Park.
Spacious room and good bedding. A little update on the decor would be useful.
Hotel style classic, beautiful, old fashioned, but all very comfortable and clean. The hotel is located in the heart of Central Park, just a few blocks from Central Park. The hotel is located in the heart of Central Park. The hotel staff is very attentive! The breakfast was not included in the room rate, but it was tasty, well complete and with a beautiful view of the park - we passed! We stayed in a very large room with a spectacular view of the park and downtown north of Manhattan. We paid extra for this, but they knew we were in NY to celebrate our wedding anniversary and were surprised by a good bottle of wine, cheese and fruit. The room had flat / wide TV, hairdryer, safe, minibar, very good heating system and free wifi working well in every hotel. Like most hotels of this standard in NY, there is also an extra resort fee (approximately $ 37 / day). The total cost x benefit was very favorable, we loved it and will go back!
Quiet rooms and a very comfortable bed! Delicious breakfast buffet as well.
old-fashioned, elegant hotel with large spaces. The fantastic location. Recommended
Location is all this place has going for it. Room size is good. Excessive in-house prices. Breakfast cost $92 for basic 'off the menu' - orange juice was $9! Reviews of rude staff are dead-on. Concierge (w beard and glasses) was extremely rude on 2 occasions, to the point where we did not bother to even ask him ever again during our stay for further advice. And we were there for 8 days!
Location was excellent enough that I didn't spend much time in the rokm
Stayed here as a guest a couple years ago and also hosted several business meetings here. The hotel's location is convenient as it is right near central park. The rooms are clean and the beds are comfortable. I wouldn't describe it as modern, but the decorations do have some old school European charm. As far as the staff goes, they were very welcoming when I stayed here as a guest and accommodating when I had to work with them for business. The front desk ladies were a bit strange though -- I needed a pair of scissors to cut a tag off of a dress and they would not send it to the room but had me bring the dress down to the front. I guess there are some liability issues associated with scissors? Very strange. We had originally booked a room for two people but a friend ended up spending the night and no one at the front gave us any issues. Overall, we enjoyed our stay here and would probably select Park Lane again if we wanted to stay near Central Park. If you are looking to book a room here it is not the cheapest but if you check online you should be able to find some great deals.
NOTE: Though I enjoyed my stay here, I would not recommend the restaurant. The service was impeccable; however, food is extremely expensive and not tasty. NYC is full of great restaurants, and you can easily find some other options within a 5-block radius.
The room was great but for sure it did not accommodate 4 people as it was sold. Had to rent another room.
My family, in various groupings, have stayed here many times and have loved our experience. My wife and I had a trip planned for March of this year, which we were forced to cancel. Thank you for the refund of our payment. You were most gracious. We look forward to being able to return and wish you and all New Yorkers all the best in these times.
How disappointing! The pictures are a total lie ! They are going through renovations but it doesn t excuse the way everything looks! Run down, dirty, exposed wires, extremely dirty baseboards, stained carpets, old old bathroom and the dirtiest curtains( and more) !!!
We booked 2 rooms and cancelled within 5 min . Unacceptable for $400 a night!
One of the best values in mid-town for business travelers
Great location, amazing seeing from 15 Floor, quiet inside. Very expensive The breakfast...
Excellent attention and location, the rooms comfortable and clean. Polite and friendly cleaning staff. Also the restaurant and administration staff. I love it and I'll be back soon.
DISASTROUS!!!
The poorest 5-star hotel I've ever seen. Dirty rooms, old and malfunctioning electrical system, carpet impregnated with smoke and dust, still there since the 1960s. 5 star hotel WITHOUT RESTAURANT. Every night they called us at the reception ORDERING us to show up with a credit card because they said we hadn't paid the whole bill. In reality 3 times they made the wrong count.
They even stopped us from entering the room with the card so that we must necessarily be presented at the reception. The only positive note is the location close to central park. Mostly rude staff except Americo (who speaks a little Italian) and Anthony (son of Italians).
TOM (we think he is the manager) and the most rude and slippery I have ever seen, it was he who ordered us several times to go down with the credit card without even wanting to hear our reasons, without listening to the customer in the least. We were anxious every time they entered the hotel.
NEVER AGAIN!!!!!
The hotel lobby was nice but beware of the rooms. Especially the bathroom, they are the equivalent to a days inn. I took pictures and the front desk moved me to a different room. The second bathroom was just as bad. I was really looking forward to my 4 night stay at Park Place Lane. The Marriott I stayed at in D.C. Was far better. A big plus is that the staff ( bell man, door man, and others) are very pleasant.
I remember this hotel very well. Paid for City view for the family. Upon arriving was put in a room in back of the hotel. Dissapointed the whole week as service poor. First impressions last. But I'm all for second chances.
If you want a place of pure luxury and escape, this would be the best hotel for you and no other than. Everything was super perfect. The food, the drinks, and the facilities are top class. There is no place like it. I would highly recommend for couples and even for the families. There is something for everyone. Book now!
Not as expected at all. Besides being a great location, service is very bad. They charged $75 for "facility fee", $35 for breakfast buffet + tax + service fee totaling over $45 for continental buffet that you can get at any other hotel. Welcome to New York.
Best hotel ever. Stayed an entire week and had a great time. Great service. We would absolutely stay again.
Fabulous trip to New York stay the good Park Lane Hotel. Great staff and excellent service. Beautiful room overlooking Central Park. Large rooms, very clean rooms and comfortable beds.there is One of the best hotels
Stayed here in December of 2015. Great location, friendly staff and beautiful entrance and rooms. Will come back again.
The service from arrival through to departure was impeccable. The hotel is across the street from Central Park with local places for brunch. Great location. Beautiful room. Would definitely book again.
Stopped on the 5th floor. Old dated decoration. The room was large and comfortable and the cleaners did a good job. The staff were very accomodating, professional and diligent.
The water was cut off for half a day due to the city completing maintenance in the local area without informing the hotel. The hotel staff kept us updated and were very organised and supplied bottled water to all residents.
The issue with this hotel is the decor. Is needs a refurb drastically. Grout kept coming off the wall around the bath so when I put my child in to have a bath they were sharp in there. The sink plug came off in my hand. The carpets were dull and warn. The air con rattled to the point where I had to get up in the night to rearrange the grid covering it. The windows are not double glazed so the road traffic is very load in the room even at night. It woke me and my kid up a few times.
Staff=4 star
Hotel itself=2 star
So I averaged this as 3
The hotel is centerally located and very accessable, the rooms were nice and comfortable. overall the hotel stay was plesant.
Internet does not work and the rooms are dirty .. but the location is good
Beautiful. Love the happy hour and free cheese buffet.
Enjoyed amenities. Rates reasonable for Midtown Hotel for NYC. Close to historical places. UN Broadway Central Park Museums. Enjoyed Social Hall party.
Was so so. The staff were rude to my partner and it felt a little snobbish.
nice hotel, we lived in 38 floor and the view of central park was breathtaking. Very friendly personal, every day clean sheets and towels. The gym in the hotel is weaker, little equipped, I was very bothered by the too strong air conditioning, which I do not have much advice during exercise. In the room, the air conditioner worked well and was perfectly regulated.
An excellent experience. Check in was great and very easy. My room was very clean and tidy. Staff was very helpful and kind.
The worst hotel I have ever visited. We had 2 rooms and because we did not occupy 1 for 1 night they checked us out automatically without even notifying us and then they did not want to give us another, but in the same way they charged us for the previous one every day. The room service was terrible, there were days when we requested it and nobody went. For worse, when you leave, they charge you 40 usd a day on the original price. DO NOT BOOK HERE! IT'S ONLY GOOD LOCATION !!
This is the worst hotel experience in my life as I have traveled all around the world. I've tried Top 6 stars in Dubai and motel's in mexico.Yet, this ranks as the worst place to stay because of the following:
1- they charge $30.22 per day for a food fight ,, basically you are to be charged $30.22 daily for snacks and drinks from 5 pm - 7 pm ,, first they don't give enough drinks and food ,, 2nd they don't respect what people may eat or not ( NO VEGGIE )
2- As for the rooms there is no coffee maker, boiler or mini bar. not to mention the old bathrooms and the weak plugs
3- finally the worst service you may ever get, all staff are disrespectful, not caring for their customers,and sadly this hotel is going downhill so fast.
my last words would be STAY AWAY FROM THIS PLACE it deserves one and a half star
Best bang for your buck. You can't find a better priced hotel in Central park. In the past we've stayed at the Mandarin and paid over $1500 per night and this place is the same level as that. It's a great place for a few hundred a night. Can't beat that in NYC, let alone in Central Park
Everything was good. It was mostly a bed to sleep on and a place to shower. Nothing stood out exceptionally. There is no complementary coffee.
No minibar, strange smell inside room, no views from the bottom half of the hotel, unattentive staff. Not recommended.
Terrible ..no microwave or fridge in room for the money u pay
Helmsley Park Lane Hotel is a luxurious hotel located in the heart of New York City, offering guests an unforgettable experience. The hotel is situated alongside Central Park South, providing guests with breathtaking views of the park and its surroundings. With its unique location and exceptional amenities, Helmsley Park Lane Hotel has become one of the most sought-after hotels in New York City.
The hotel boasts 628 guest rooms and suites that are elegantly designed to provide guests with maximum comfort and luxury. Each room features modern amenities such as flat-screen TVs, high-speed internet access, mini-fridges, coffee makers, and more. The rooms are spacious and well-lit with large windows that offer stunning views of Central Park or the city skyline.
Helmsley Park Lane Hotel offers a wide range of dining options for its guests. The famous Harry's New York Bar & Lounge is a popular spot for both locals and tourists alike. It serves classic cocktails along with delicious bar bites in a cozy atmosphere that transports you back to old-school New York City glamour.
For those looking for something more upscale, there's The Park Room Restaurant which offers fine dining experiences featuring American cuisine made from locally sourced ingredients. Guests can enjoy their meals while taking in panoramic views of Central Park through floor-to-ceiling windows.
The hotel also features state-of-the-art fitness facilities including an indoor pool, sauna, steam room as well as a fully equipped gymnasium where guests can work out at their convenience.
Helmsley Park Lane Hotel is also an ideal venue for hosting events such as weddings or corporate meetings thanks to its elegant ballrooms equipped with modern audio-visual equipment capable of accommodating up to 1,000 people at once.
In conclusion, Helmsley Park Lane Hotel provides visitors with an unparalleled experience that combines luxury accommodation with stunning views of Central park along with world-class dining options all under one roof making it one-of-a-kind sanctuary hotel positioned alongside Central park south featuring spectacular park views which makes it stand out from other hotels in NYC making it worth visiting again!
parklanenewyork.com
