Working with Michael Altamura was an absolute pleasure! He is extremely patient and I never felt pressured to make a decision. I highly recommend you talk to Mike if you are considering buying a new or previously owned automobile.
Went there for service A, very nice waiting area, personnel was very polite and knowledgeable. I would suggest to come 15-20 min earlier before your appointment time, mine took little bit longer than expected.
Absolutely amazing dealership with great staff. I just bought my car from them. I worked with the sales person name Anthony and he was amazing. From the beginning he was so welcoming. Didn t push me to just buy a car to make his sale. He was so patient and made sure that I was absolutely sure about which car I wanted. I would recommend this to everyone if they are interested in buying a Mercedes.
Disappointed. Made an appointment for service about 3 weeks ago, as they told me this was the first day they ll have a loaner available. After I waited 20-30 minutes, I was told they have no loaner. I wish they would have called me before, instead of waisting my time to drive all the way there and accomplish nothing.
Had to go in for some Recall work, made an appointment on line and requested a loaner. Unfortunately when I go there, they did not have a loaner available, but offer me a Lyft ride back home and pick up when my car was ready Great service! Thank you Service Advisor Chris Jung!
Great place. I took my 1st mercedes benz from here. This one is the second time. Mr. Jeffery and Mr. Paul was trying to make it more comfortable with the transaction. They made the process smooth, informative and helpful. Thanks to all of you.
Leonard Mihailov from Helms Bros Mercedes is one of the best Mercedes dealers around. He is honest and knowledgeable and he will offer you the best deal possible. I highly recommend him
I highly recommend this place. I had a satisfied and happy service experience today. I need to say thank you again to my service advisor Jackie Wong. My car needs B maintenance, then I searched on Google map, and found that the Mercedes-Benz SERVICE of this shop replied to every comment which I think is very rare. So I wanted to try their service out in person. Although it was my first time to come here for maintenance, it was the most satisfying one for me. I am satisfied with every single detail from the beginning of the appointment to the arrival of the well-maintained car. The staffs are professional, efficient and friendly. In particular, my service advisor: 2029 JACKIE C WONG who speaks fluent MANDARIN, made me feel very friendly and warm. His service is professional, meticulous, and thoughtful. Thank you very much JACKIE WONG.
Salesperson was extremely condescending and pushy over the phone. Basically didn't listen to what I was saying and steamrolled through what I said like he was just reading off a script. I said I wasn't sure because I was still shopping around and he went all Time Warner on me and basically pushed me to put a deposit down with an extremely condescending tone. I said no and he was like okay this is the timeline, this is how much the deposit is, when can I take the deposit. I said no again and he just hung up on me. Terrible experience.
The service center is exceptional. The facilities were clean and well organized and everyone was kind and respectful. My service agent sent me a detailed video about my car and measured the tire treads and break pads for me for my Service A for my C300. All of my experiences with Helms Brothers have been amazing and I will most certainly continue with them well into the future.
