Hello solar

I had a disappointing experience with Hello Solar in Melbourne, particularly regarding their quote which missed several pre-installation opportunities that could have cut costs significantly. For instance, they charged $500 for a bollard installation when I could have purchased a similar unit with bolts for just $60. The battery installation itself was subpar and ignored basic OH&S standards; the unit nearly fell off the wall, which led to failing the initial electrical inspection. Even after the fix, the battery is still loose, and several wires in the meter box remain unsecured. On top of that, we haven’t received our certificate of compliance yet. The electrician was rude and swore constantly, making the whole process unpleasant. I wouldn’t recommend them, especially since this was just for a battery setup, not even involving panels.

The solar installation service I received was top-notch. The team at Hello Solar was prompt and efficient. They provided a detailed explanation of the process and answered all my queries patiently. I am very satisfied with their service.

Hello Solar made the whole shopping experience seamless in Melbourne. Their communication was outstanding, making everything clear from start to finish. I had a great experience and highly recommend them.

The team at Hello Solar made the quoting process straightforward and efficient. The installation itself went well, though I was a bit put off by the last-minute product swap on the day the work was completed.

Hello Solar did a fantastic job with the installation. The entire process was hassle-free, and the team was knowledgeable. They delivered on time and provided excellent customer service. I couldn't be happier with their service.

The team at Hello Solar was amazing. They completed the installation on time and provided exceptional service. Their knowledge and professionalism impressed me. I would definitely recommend them for solar installations.

The installation service was efficient and professional. The team at Hello Solar was knowledgeable and answered all my questions. I am happy with their service and would recommend it to others.

I am extremely pleased with the solar installation service offered by Hello Solar. The team was knowledgeable, efficient, and friendly. They made the entire process simple and stress-free. Highly recommended!

I was initially pleased with the quote from Hello Solar in Melbourne, but the lack of physical samples and concrete details was a red flag. Now that the system is up and running, it’s outputting significantly less power than promised—my 6.6kW setup is struggling to reach 5kW. It’s a real letdown, and I definitely would have gone for a bigger system if they had been upfront about the performance from the start.

😊 I am delighted with the solar installation service provided by Hello Solar. The team was friendly, professional, and efficient. They made the whole process hassle-free. Highly satisfied with their service! 😊

I had a great experience with Hello Solar. Their service was efficient and professional. The installation process was smooth and hassle-free. The team was knowledgeable and answered all my questions. I highly recommend them for solar installations.

Hello Solar presents a deceptive pricing model. While they offer competitive quotes on your chosen materials, they often switch to out-of-stock alternatives after Solar Vic approval. They also justify unexpected $1,000 price hikes by claiming market fluctuations since your initial application. Navigating these unprofessional practices is difficult, especially since withdrawing a Solar Vic application prolongs the processing time significantly.

Hello Solar provided a seamless experience from start to finish. The installation team was prompt and efficient, and the pricing was very competitive. I was particularly impressed by their customer support, who were quick to answer any queries and kept me informed throughout the process. Highly recommended for hassle-free service.

Hello Solar in Melbourne provided a standard quote and kept to the installation schedule. Their customer service was decent, and the grid connection was completed within two days of the install.

I’ve gone with Hello Solar three times now, installing 6kw, 8kw, and 10kw setups, and each installation went smoothly. The team in Melbourne has been consistently professional and adaptable, maintaining excellent communication throughout. Whether you prefer chatting directly or handling things via email, they are easy to work with, and the payment process was straightforward. Their sales staff really helped me choose the right system for my needs. All three units are now up and running, connected to the grid without any issues, and producing great energy.

Hello Solar provided great support during the quote and installation phase. However, they refused to accept our proof of payment, constantly hounding us for money every day and halting the connection process. We’ve now escalated the issue to the ombudsman.

I’m disappointed with the after-sales support from Hello Solar in Melbourne. While the initial installation went smoothly, I trusted their recommendation to fit a single-phase inverter on my three-phase setup without doing much research myself. Three months later, the unit keeps cutting out from the power board. Despite the system being under warranty, my attempts to reach their team have been met with radio silence. If they don’t get back to me soon, I’ll be forced to file a formal complaint with the ombudsman and hire an electrician at my own cost to diagnose the issue. If it turns out the wrong inverter was installed, I’ll be quite upset. For now, I’m leaving this low rating solely because their customer service is practically non-existent. Proceed with caution.

Hello Solar in Melbourne is easily the worst company I’ve ever dealt with. They breached our contract by installing the panels on the wrong roof without getting my written approval or even checking in with them first. To make matters worse, the installers destroyed my deck roof, frame, and sprinkler system, leading to over $5500 in repairs. Their customer service is a joke—they say one thing and do another, seeming completely clueless about what they’re doing. I had to go through a lengthy legal battle just to get them to accept responsibility for the damage. Although they finally paid for the fixes, I’ve been without solar power for nearly a year now. My roof is fixed, but I’m still waiting for them to reconnect the system, as they seem to enjoy ignoring their customers. It was a massive waste of my time and money. I truly regret choosing them and would avoid them at all costs.

My experience with Hello Solar in Melbourne was a tale of two halves. The initial quote and installation phase were solid and professional, even if the price wasn’t the absolute lowest. However, a $600 fee for meter consolidation caught me off guard as it wasn’t included in the original estimate. While I realize this isn’t directly a Hello Solar charge, better transparency would have been appreciated to keep them competitive. After I pushed back, they did trim the cost to $300, which was a relief. The real trouble started after the installation. It’s been four months, and we are still waiting to be connected to the grid. The paperwork submitted by Hello Solar keeps getting rejected by the distributor for errors or missing details. Even to a layperson, it’s obvious that mistakes are being repeated, yet they seem unable or unwilling to fix them. The power company has essentially given up trying to work with them, and my attempts to resolve this via email and phone haven’t yielded any results—it feels like they don’t truly know what they’re doing. I regret choosing them. I hoped that picking a mid-range option would spare me the worst headaches, but I’m now stuck with this mess. While it could theoretically be worse, it’s certainly not good. Avoid Hello Solar if you value efficiency and honesty.

Hello Solar handled our small townhouse roof setup smoothly, even though it was a bit tricky. They kept things simple and drama-free from start to finish. The work looks solid, and I am excited to see the savings on our power bills and help cut down emissions.

I had a great experience with Hello Solar in Melbourne. While scheduling the installation took a bit longer than usual due to high demand, the process was smooth overall. The Klean Energy Solar team was professional, kept everything clean, and clearly knew their stuff. Hello Solar handled all the administrative details, so my main responsibility was just sorting out the Victorian government rebate.

We were fully prepared and had already settled the payment for our Hello Solar system and installation. However, the process was plagued by poor reliability: we experienced two no-shows, and on the third attempt, the crew arrived at 4:50 PM, claiming they just forgot the panels and would wrap up by 5 PM. I lodged a complaint, and a week later, Chris from Hello Solar got in touch. He informed us that because we have cathedral ceilings (which he knew about from the start, even though the panels wouldn’t be mounted in that specific cavity area), we needed to pay an extra $150 for specialized installers to inspect the property and ensure they were comfortable with the setup. I agreed to the fee. The very next day, however, he called back to say it was better if we found a different installer altogether. It was incredibly frustrating. I lost three days of annual leave waiting for the failed appointments, and now I have to navigate the entire Solar Vic reapplication process because they can’t simply transfer the provider; the rebate has to be cancelled and reapplied from scratch.

Hello Solar in Melbourne offered great clarity on the different panel options and array setups. Their pricing was quite competitive too.

I needed a 13.3kW setup for my home in Melbourne, and Hello Solar was the only one who could fully utilize my roof space to make it work. Jesse, who handled my sale, was incredibly helpful and stood out from four other companies because he actually confirmed with the installers that the job was feasible before I committed. While others quoted "28 Panels + 8 Free" with layouts subject to change on installation day—meaning I might end up with a smaller system at the same price—Hello Solar quoted for the full 36 panels after verifying the layout. This gave me total confidence I would get exactly what I paid for. When a sub-contractor caused an issue, I emailed customer service and got a callback the same day. Helen at Hello Solar sorted it out quickly through the sub-contractor. I highly recommend them.

Purchasing from Hello Solar in Melbourne was a breeze, particularly when your requirements are clear and your roof layout is straightforward. I opted for high-end components and found their pricing to be much more competitive than the other quotes I received. The installation was handled by a highly skilled local subcontractor, who seemed genuinely satisfied with the prompt and fair compensation from the company. Best of all, the system is performing even better than I anticipated.

Hello Solar delivered a seamless experience from the very first quote through to the installation on March 8, 2021, coordinated by Reztech Electrical Services. I appreciated being kept in the loop with regular updates throughout the process. Their pricing offered great value, and the workmanship was tidy and efficient, though the long-term performance is yet to be seen. Based on the quality so far, I highly recommend them.

Even though I only received one quote directly from Hello Solar after registering on their site—likely because it was the holiday season—I still chose to work with them. I compared their offer against three other installers I found via Google and confirmed that Hello Solar provided the lowest price for identical hardware. Their representative was genuine and avoided high-pressure tactics, which made the process smooth. The communication remained clear throughout, and the team completed the installation right on schedule. It’s a bit early to judge long-term quality, but so far, everything looks good.

Great experience dealing with the Hello Solar team in Melbourne. They kept in touch with follow-up calls and made sure every question I had was addressed. A panel inspector confirmed the installation of the 18-panel system was top-notch. The electricians spent 11 hours on-site to get everything set up properly.

I had an excellent experience with Hello Solar in Melbourne. Their sales team was incredibly responsive when I requested quotes for various system configurations and products, providing all the details I needed without hassle. The installation crew was fantastic as well; the process went smoothly and they really went above and beyond to ensure everything was set up perfectly. Overall, their customer service is friendly and helpful.

I was thoroughly impressed by the cost-effectiveness, speed, and support I received from Hello Solar in Melbourne. Although there was a hiccup during the installation on the roof where a team member mistakenly cut a vent pipe they assumed was for sewage, it turned out to be connected to my ducted vacuum system. The subsequent heavy rains caused water to back up and damage the unit. I contacted the team, and they handled the situation professionally. They inspected the work, accepted responsibility for the error, and seamlessly organized the replacement of the vacuum system at their expense, covering a cost of over $1300. Their accountability made a big difference, and I would highly recommend them.

Hello Solar beat the scheduled timeframe and got the system up and running ahead of time. Throughout the entire journey, from the initial application to the final installation, I received clear email updates at every stage. The team also took care of all the paperwork, including the necessary meter upgrade, making the whole process seamless.

Dealing with Hello Solar in Melbourne was a breeze. The local team handled everything with great professionalism and clearly knew their stuff. Best of all, the final price matched the initial quote exactly, with no surprises.

I received a call from Hello Solar in Melbourne, and their quote was $1,000 lower than the other options I considered. The team was very knowledgeable, and the paperwork process was hassle-free. The installation crew arrived on time, did a clean job, and were extremely polite. They even handled the grid connection right there on site.

My experience with Hello Solar in Melbourne was excellent. The initial quote process was fast and straightforward. The team that handled the installation was both professional and on time. I’m also quite satisfied with their after-sales support.

Hello Solar’s sales team can be a bit pushy, though that didn’t bother me since I already knew what I needed. Once it came down to the actual install, the team from Melbourne was punctual, tidy, and efficient. The main drawback is their customer service; it’s surprisingly difficult to get hold of them when you actually need support.

My experience with Hello Solar in Melbourne was outstanding from start to finish. The quoting process felt very professional, and the sales rep was flexible in adjusting the price to fit my budget without any hassle. The installation crew was polite, neat, and always on time. I was particularly impressed by the lead installer, who took the time to patiently walk me through setting up the monitoring system. It’s great to see the system generating power right away, and customer support has been excellent so far. Everything has been inspected, and the paperwork for the FIT and metering is already in motion. I’m confident this setup will serve me well for years to come.

I was completely happy with my recent service from Hello Solar. Their offer provided excellent value, and I appreciated how streamlined, efficient, and professional the entire experience was. This marks my third time working with Hello Solar on both residential and commercial projects, and I wouldn't hesitate to recommend them to anyone in Melbourne looking for reliable solar solutions.

I was thoroughly impressed with my experience from the very first call to discuss my options, right through to the staff in the Melbourne office who handled the quote. The installation team arrived early this morning, which was a pleasant surprise, and they were meticulous in their work, leaving the site spotless after installing the new panels. Everyone involved was professional, and the service has been outstanding so far.

My experience with Hello Solar in Melbourne has been nothing short of excellent from day one. They delivered on every promise with exceptional quality. I even called in a bit confused about why the indicator light wasn't glowing at night, and the team jumped on it immediately. Ahsan and Helen were incredibly supportive and got to the bottom of it quickly. If you want a hassle-free installation process, Hello Solar is definitely the place to go.

The entire experience with Hello Solar in Melbourne was flawless, from the initial inquiry to the final installation. Briony Langdale and Alice Chilcott truly excelled, going the extra mile to answer all our technical queries and ensuring our customer service experience was top-notch.

Disappointed with my experience at Hello Solar. The promised government rebate didn't go through, so I expected the full refund we agreed to when I signed up. Instead, they’re trying to keep $150 for admin fees, yet I still haven’t received the contract clause confirming this charge. After asking for proof, I got radio silence. I’d look elsewhere; there are better options in Melbourne than dealing with this hassle.

I found the sales and quoting process at Hello Solar in Melbourne to be a bit hasty, and I got the sense they weren’t truly listening to my specific needs. Instead of focusing on what I wanted, they seemed more interested in pushing through their most affordable system options. On the positive side, the installation crew was excellent—right on time, fast, and left everything clean. However, post-sales customer service has been disappointing; they are hard to reach via phone and tend to overlook concerns without addressing them promptly.

I had a poor experience with Hello Solar after they wired my inverter incorrectly. All the solar energy I produced last summer went directly to the grid without being metered, so I received no credit for it. My energy provider finally caught the error during an inspection when I questioned an unusually high bill. When I reached out to Hello Solar in Melbourne, they brushed me off multiple times instead of taking responsibility. Their service feels unprofessional and unreliable. I would avoid them.

I had a great experience with Hello Solar in Melbourne. The team was excellent throughout the entire process, and the installation was top-notch. Everything went smoothly from start to finish, and I couldn't fault the service. Highly recommended!

Happy with my purchase from Hello Solar! The delivery to Melbourne was impressively fast. Now it’s just a wait-and-see game to see if the system delivers on its promise of lowering my energy bills.

Hello Solar’s sales team moved quickly with the initial quote and follow-ups, but things stalled once the approvals were in. It took a full month just to get someone to confirm when our installation order would be processed. I had to chase them down with calls and emails, insisting they get back to me, and eventually, the installer arrived just four days later. When he finally did show up, he was excellent.

The team from Hello Solar in Melbourne was incredibly polite and meticulous, leaving the site spotless after the installation. Their workmanship was so impressive that even the building inspector commented on the high quality. We’ll definitely be calling them again for future projects.

I was initially pleased with Hello Solar’s efficiency in Melbourne, as they promptly handled the paperwork and secured my deposit. However, the experience deteriorated after the first installer failed to show up. When I reached out, I was given a new date just a few days later, only for that installer to vanish too. Communication became a struggle; it took three days to get a response, and even when promised a callback, I was left waiting. After another round of delays and a final date assignment for a different installer, I’m left feeling that the process has been disorganized and unprofessional.

The team at Hello Solar in Melbourne was genuinely helpful and kept things moving with prompt communication. They provided a detailed quote that arrived quickly and matched my expectations perfectly.

Hello Solar in Melbourne made the whole solar experience smooth from start to finish. The sales team was quick to respond to all my queries, which really put me at ease. The installation date was arranged efficiently and the work was done well. When a circuit breaker issue caused my system to trip, the follow-up team acted fast, sending an electrician out within a week to install a replacement. The results speak for themselves: since installing the 6.6kW system, my quarterly bills dropped from $1000 last year to just $174.

Once I signed the contract, Hello Solar left me to fend for myself.

I’d say my experience with Hello Solar in Melbourne was a mix of great service and frustrating admin. The installation itself was top-notch. The technicians were thorough, explained how everything worked, and even helped me set up the wifi monitoring. They were polite and tidy, though they did leave a bit of trash behind. However, the paperwork and billing side of things were a headache. Getting clear info on the government rebate was difficult; I had to chase up the sales team multiple times via phone before they finally emailed the instructions the day before I applied. To make matters worse, they gave the government the wrong quote amount (a small $3 error), which locked me out of the online system. It took a few calls to get that sorted. Then, on installation day, they overcharged me by $1,880. They promised an immediate refund, but it’s been three weeks and I’m still waiting for the money. While their pricing is reasonable and the hardware install was excellent, just be aware that fixing issues can be a struggle. They aren’t bad, but you need to be prepared to fight for resolutions if things go wrong.

Spent three follow-up calls chasing a $300 deposit refund from Hello Solar, and it’s still not in our account here in Melbourne. We’ve been stuck paying interest on the credit card charge since November because of the delay. It’s been nearly two weeks now, so it would be nice if the team actually followed through on their promise to process the refund "tomorrow."

Hello Solar in Melbourne made the buying experience so smooth thanks to their local call center team. The staff were friendly and explained everything clearly, keeping me in the loop with regular updates throughout the process. The installation was top-notch—efficient, tidy, and the finished work looks fantastic.