Hcc surety group Reviews

Just received a notice from this company stating that they were going "CANCEL" our Bond insurance. Odd thing is I had just renewed our bond last year with a different company with a 5 year policy. The notice read as if our bond company sold out to this Tokio Marine HCC. The second ODD thing was I realized the bond number was not our current number. I feel this is a scare tactic to get small companies to sign with them. What is worse is it is even signed by a scum bottom feeder with the title of 'Attorney-in-fact.' Do not trust anything you get from this company. I just want to know if I can file a complaint somewhere with the state. I gave one star just so I could post this.

This company is totally disinterested in us, the customers it serves. If it's this difficult to obtain a quote, I can only imagine how wonderfully unprofessional their support would be.

This Company is a fraud, do not buy any insurance from them. I bought this insurance before going on vacation in order to have a peace of mind in case of an emergency. I had a minor medical emergency and upon my return I submitted my claim. I had to do it 3 times because they never had record of my submitted claim despite I had a received confirmation from them . On my last claim submission they stated it would take 30 days for the review of my claim. After 62 days my case is still under review and they stated they need another 10 business day to have the Escalation Department to review my case. This Company should be investigated by the Insurance Depatment

I would highly suggest using another company. I will get into more detail if needed. I can even show the entire case here, if needed. I have every detail from day one. They seem to be very biased in the complainant s favor, even if the project was completed to perfection and the client signed a detailed completion certificate with the county for financing. As in our case, the complainant s own pictures proved it was perfect when we finished. We do Artificial grass. There are no codes at all in our business. The state only mandates a 1 year warrantee in landscaping. This case was denied by the contractors license board Over two years ago. Nothing to really have a bond for after one year and denial by the governing body of our contractors license. The client spent 3 years destroying the project. We have proof this guy had at least 3 companies out there while he was trying to come up with something for a case. They all had to pull up on the edge to give the diagnosis they gave, that causes issues at the edge. Now 3 years later the client reopens the case because the edges are having issues. No kidding! The pictures 3 years later show the damage done by these other contractors and possibly the client himself, not withstanding, this bond company allowed the findings and verbiage of a guy operating illegally as part of their justification for reopening the case paying out on the bond. Just not fair to Contractors operating legally. It is hard enough to do business in this state.
There are a lot of good Bond companies out there...you see the majority of people post poor reviews about this company...I now know why.

HCC placed our company under funds control. It was a horrible experience. I had to submit requests some times 8 times. They kept making more and more demands preventing us from getting our money which we had earned and worked hard for. It would often take 10 weeks to be paid. They used every method to hold our funds. Beware!

I'm not exactly sure if this is a legitimate company, I've begun to believe that this may be a proxy company that contractors can hire to say they have coverage. I had filed a claim with them, but have been strung along and random variables keep "popping up" delaying my claim money being sent. If anyone has successfully filed a claim and been awarded do comment, because it seems to me that this company may be fraudulent. Just a warning to all.

DO NOT use this company if you are a contractor!!
My business, which hasn't had a single claim, lawsuit or any CSLB action in 18 years of business, was horribly represented by Miguel Moreno when a fraudulent claim was filed against me. My first phone call to him was answered by an openly hostile Moreno who seemed to sympathize with the scammer before hearing anything from me. Very disturbing. Their "expert" consultant, Guardian group, charged me $1300 for one 11 minute phone call after meeting with the claimant at his house for hours. Miguel doesn't return phone calls or emails and apparently doesn't bother to read the multitude of contradictory statements that were obvious lies.
After my experience, it's my goal to make sure every contractor knows how bad this company is. If you are using them, cancel immediately and find another before you learn the hard way like me.

the worst bonding company, paying claims right and left without proper causes, very rude, never answer their calls. This company is a fraud and should be shut down. actually working with some attorneys to come after them.

Can't do anything but medical claim (even if they say they cover other incidentals). Customer service gives you an attitude when you can. I had their insurance for two years now, and this is my first claim. They don't have a different form for missed connection. Only medical emergency claim form. They tell you to use it for missed connection, and then denies it because it's not the right form or they don't read your submission. Waste of time. For the same trip and issue, others on the trip have already gotten their claims approved and paid by Berkshire Hathaway Travel Insurance. Go with a known name.

BEWARE!!! IF YOU ARE A CONTRACTOR DO NOT USE AS YOUR SURETY COMPANY!!! They use loopholes in the contractor's law to their full advantage. Should anyone ever make a claim against your license... EVEN A FRAUDULENT ONE... they will pay the consumer a gross amount and then send you the bill. They then add their "inspection fee" which is even above what the state pays. The law states if a contractor doesn't pay, their licence is suspended. They have no arbitration program, no contractor assistance. They even shared confidential correspondence with the consumer. She lost her fraudulent case with the BBB, CSLB and even her own credit card company...but HCC happily wrote her a check and sent us the bill. Finding a legitimate bonding company is extremely important. These people are paper pushers behind a desk and have no interest in justice. Frank Banda specifically is horrible. It's worth the extra dollars to find a reputable bonding company...because these guys are not it.