Hawkeye Waste Systems, Inc Reviews

I ordered a 12 yard dumpster for roofing debris on Monday August 3rd 2020. They brought it the same day before I went to work. I work 2-10 p.m. They came and picked it up this morning at 7:45 a.m. even though my contract says pickup date is Tuesday August 10, 2020. Please read the contract before you sign it because the driver said the 7 days is up today. Technically if you count the half day on Monday when they brought it, that is true. The contract says "No refunds". The company should specify that the day it is brought to you, is day 1 in their contract. If my time was up today, they should have written my pickup day was August 9, 2020. Now I am stuck either renting another dumpster from them or hauling away by myself the last 5 yards of shingles still on my house. I have been a loyal customer for 7 years for residential waste pickup, always paid on time except for the last two years when I have paid for my trash pickup one year in advance each year. READ THE CONTRACT!!!!!

Been a customer for years!
The workers are great, very few issues.
If I have had any the office girls have been super helpful getting them sorted out that one can say we are practically friends!

Highly suggest this service over other trash companies.

Waste Systems is an absolute joke. I just started services with them in early December and recently got my bill that is due at the end of March, there are a ton of up charges. I recognized one of the additional waste up charges so I contacted Waste Systems and I spoke with them about my concern. The gal told me that she will not be in for the next couple of days and she will call me early next week She called me and she let me know that she spoke to the driver and the driver confirmed that he specifically remembered all the extra trash bags and boxes that we supposedly had left out. I explained to her that that is impossible because I have a large dumpster at my office and I discard of any extras in that dumpster. They did not offer to help in anyway. I do not recommend you use this trash service unless you want to be incorrectly billed.

Since they bought out Springs Waste we've had more snow days then ever. Brand new can was broken within a few weeks. Very sad. Time to find someone new. No notice when they fail to pick up due to " weather". It's Colorado FFS. IT SNOWS!!!

They are clowns at best. Customer service is rude and very unprofessional; the lady talks condescendingly to customers. I tried their service for a full year because their prices were better than that of Waste Management. Now I know why; you get what you pay for. I had an issue with my trash not being picked up. My trash was missed for two consecutive weeks. I paid for those two weeks and they refused to pick it up for another week. Customer service's suggestion was for me to go elsewhere. So I did. I went back to Waste Management.
To be fair, the pick up service was not bad.

We've been using WSI trash and recycle service for years and years. Service is great - drivers are friendly and efficient, Office staff are always courteous and helpful. As usual, most people only post comments when they want to complain. We never hear from all the other satisfied customers. Kudos - keep up the good work

Got a compliance notice for liners on floor. Your service is not efficient. Your team does not show up on time. Trash sits for days until your teams decide to show up. Of course people will put liners directly on ground because you are lazy with your job. I'd rather take my own trash out, but I am forced to have to pay for this horrible service that holds people non-compliant when they are not compliant with the times they give you to put your trash out. Responding to this will not help. Get your trash together.

I ve used them twice for bulk junk removal and had issues both times. This most recent time, today, they called me letting me know all the wood I had set out from our backyard, which I detailed on a list with them exactly what we had, they were not able to take because the wood would damage their truck. Why didn t they tell me this when I initially made the pickup list with them? Definitely some miscommunication going on. At least they are crediting me the amount to my next bill and the receptionist is friendly. Still upsetting that I went to the lengths of carrying an enormous amount of wood out to my curb for no reason.

I have lived in Colorado Springs for 5 years and have used 4 different residential trash removal services.
Waste systems is by far the best I have had.
They are always on time, they never miss the pickup, if it's a snow day are some holiday they notify you in advance.
They don't trash your trash cans (no pun intended ) very professional company.

The lady is always nice, drivers are quick and helpful.
I've had them almost 3 years.
just don't miss trash day, it's life $50-$60 to have them come back around, made that mistake once.

other than that for regular service they get the job done and are always good people to talk to.