Hardware Designs Inc. Review

I never write reviews, but I had to this time because of the great service I received from Rocco in the customer service department at Hardware Design.. I had some issues with valves and faucets I bought from them quite some time ago and he was fantastic in helping me get the parts and walking me through it so I can change them myself.. he was great!! In a world that is going "no touch" it's great to see a business continue to succeed because of it's people....Carlos

Hardware Design offers outstanding customer service, starting from the sales, Brenda Miller, was extremely knowledgeable and has a great taste, to the stockroom manager Rocco who is extremely professional and helpful. This company is worth every penny that you pay. They are always there to help you and make sure you are happy with the product even a few months after your purchase.

Great selection, great service,. Fantastic high end choices... definitely not for the Home Depot shopper.. renno our kitchen and bath from here..the best!!!

We all run into issues from time to time, but what sets a company apart is their customer service and response even if they don't always have the perfect answer. Hardware Designs is excellent for that. They are extremely professional and responsive and fair. Excellent Customer Service!

Brenda Miller is great! She helped us with six bathrooms and our kitchen. Great selection

Gorgeous merchandise. Very friendly, helpful staff. I bought many complicated items there to renovate two bathrooms. I needed extra help with a shower head that was defective. Also I needed the glass shelves for my medicine cabinet replaced when my electrician dropped them. Monica made good in both situations. She went out of her way to help me. This is an excellent establishment.

I've bought tens of thousands of dollars in their merchandise in the past. I have made 3 calls over the past 3 weeks to replace a shower head and hose which I purchased at Hardware Designs. I have also left a message on their internet site. The receptionist I spoke to said that "Rocco will get back to you" each time, including the last time when I explained that I had called twice before without hearing back! I know the Covid 19 crisis is difficult, as I am a front liner in healthcare however there is no excuse for this king of customer care. Not even a call back??? Really? Trust me, I will find somewhere else for my next project.

Hardware designs used to be my go-to for all my needs, especially because the employees were a pleasure to deal with. Unfortunately, since the change in ownership it appears to be a totally different business. Garet is a lazy excuse for a manager. It's obvious they treat both customers and employees poorly. Only the bottom line matters, right Garet?

Great staff and an amazing showroom. Rocco & Sean are truly professionals. Thank you for all of your help.