Seems a nice enough spot, but I feel the 8 months of closure were not spent on cleaning the carpets and floors. A lick of paint here and there would not have been a bad idea too.
Staff friendly enough, so all's not negative.....
The Hotel bar is a delight, with an outside beer garden.
Blonde female member of staff was incredibly rude. Came in with a group of 4 for our first time back at a bar for 6 months. There were only 3 tables in, we were told at arrival to find a table and wait to be served at the table. The other 2 tables kept going to the bar to be served, after 10 minutes one of us tried and she refused to serve us and was very rude. After another 15 minutes we tried again, after she had walked past our table many of times, clearly ignoring the fact we were there. When we went to the bar, she rudely refused again, with her attitude increasingly becoming worse and less professional, whilst serving other customers in front of us. We were there 45 minutes in total, and did not get served once, beside there being 3 tables in total there.
When I rang the manager, who was very polite and sincere, she suggested a reasoning behind this could be as it was the first night of pubs being open and it was hectic . As someone who has worked in the bar industry for 5+ years, and has worked in a bar during Covid, I can confirm it was anything but hectic. From our experience instance, we felt as if it was an attack on our appearance or age, what else could it have been? She may have seen 4 young men coming in and instantly thought we would be loud and obnoxious, but we were patient and polite. It is clear she taken a disliking to us the second we walked through the door, which was adamant through the way she presented herself and communicated with us. Will not be going there again, and would not recommend going to the bar if that particular bar member is there.
Rest of the staff I talked to seemed nice however.
Great venue situated in the quiet village of Pittington... Food is top quality I'd recommend the lasagne !! But overall great venue great service from all the staff the hotel itself the rooms are rather quiet large and the beds are comfy so what more do you need?
Loved this little gem of a hotel just outside of Durham. Lovely quirky decor and fab staff. The food is excellent and big portions. If you want a quiet relaxing stay in a beautiful rural part of the country, I would highly reckoned here
Friendly staff, great service. Food lovely. Sat outside ...very Covid compliant. Would certainly recommend a visit.
Great decor, very welcoming and even allowed us to order late night take away when we arrived very late in the evening. Recommended. Also Amanda at reception was excellent.
Stayed for two nights as soon as the Gov allowed after lockdown.
There were a couple of hiccups, but! as they had just reopened after lock down the hiccups are not worth mentioning, what is worth mentioning is the superb staff who just couldn't do enough to make our stay a great experience, in particular Amanda, Christin, Alan and Kathy (on Reception).
The food was really good with large portions and reasonably priced
Definitely recommend a stay.
Excellent food and service, friendly staff. We were in the atic not a good place to be with knee problems. No lift.
Such an amazing place hidden away in the countryside. Been twice now to the restaurant and both times the food was amazing. Have the steak - it was the best I've ever eaten! I can imagine how beautiful this place would be for a wedding, would also love to stay here in the hotel. There is a very luxurious feel about Hallgarth Manor, I love it!
hallgarthdurham.co.uk
