Since December 10th I have been waiting to know when I will be returned my dryer purchased in January 2020 and used a little. They recognized the defect but they haven't given me answers for 40 days despite countless communications. After-market service to forget !!!!
Hello I share my experience. On Wednesday, I contacted the candy service number to request a technician's exit for a well-identified problem with my washing machine that is no longer under warranty (deformed door rubber). The operator offered me several options for surgery. I thanked and took some time to evaluate. The next day I called to confirm the exit at 99 euros. I provided all the data and paid the requested amount by credit card. The operator told me I would be contacted by a technician to schedule the repair appointment. After 24 hours, having received no news, I contact the support number again. The operator tells me that the technician has not contacted me because he will have already had the whole day full of appointments. I would like to point out that I understand, but at least I need you to tell me when the intervention is planned to be able to organize myself in the meantime and to know if it is when I will have to be at home, since Monday 7 and Tuesday 8 in Milan is a holiday and we are already to Friday morning. The operator asks me again for all the data (which makes me very suspicious, since they should have already registered everything, having paid the exit and activated the service) and tells me that surely by evening I would be called back by the technician to fix the appointment. At 6 pm I call again and request the return of my 99 euros, finding it inconceivable that after 48 hours I have not yet been contacted even just to schedule the appointment. I explain again that Monday and Tuesday will be a holiday and therefore no one will contact me until at least Wednesday ... but in the meantime I paid 99 euros in advance. The operator tells me that contact is expected within 3 or 4 days of the call. I would like to point out that no one has told me anything about it, otherwise I would never have agreed to pay 100 euros immediately, without even having a fixed date for the intervention. He asks me for my contacts again and tells me that in any case I should have received an email receipt for payment, which unfortunately never happened. I ask for the return of my money again and she tells me that I will be contacted by her colleagues who will explain what to do to get the refund, but not before Wednesday 9 December. I find it unacceptable and inconceivable that the parent company of an appliance offers such assistance. Prepayment is a disgrace. At least the charge should take place at the scheduled intervention, if not after the intervention has been completed. A bad service. If I could I would give the review 0 stars.
terrible experience! arrived left spoiled, it took you a month to come and try to repair it, after another 10 days you decided to replace it, but I do not know when! one question. Does it seem normal to you to stay 2 months without a washing machine and without an answer? I also add that you have a bad telephone service where respect for the customer is not at all contemplated!
Bad, bad, bad experience, more if it were possible. I bought a Candy refrigerator about a year and a half ago and it hasn't worked for over a month. It is still under warranty, I immediately contacted the assistance number, the seller did it too, several times, for an intervention. After about 20 days a technician came, said that a spare part was needed and that he would let me know. I asked to replace it with a new one but it is not mentioned. I had a phone number left that never answers. More than a month has passed, I have not heard anything and at the assistance number they tell me that they are waiting for a code for a spare part. At this point I don't even know if they will ever come to repair it let alone the replacement. It is a shameful thing, the executives are whistled by the needs of consumers even if they write a lot of nice words on the site. And what about the quality of the appliances? Just read the other reviews too! I have no words and I am very angry. I will take action to enforce my rights because customers should not be treated this way. Obviously for me the brands of the Haier group have ceased to exist, and I will advise against anyone who wants to buy an appliance of the group.
BAD EXPERIENCE WITH A CANDY REFRIGERATOR After 4 months it began to work on and off The Roman assistance of Nesat was not able to deal with it after 4 interventions and after another 4 months the refrigerator works at times. Many promises of repair but in reality they are unable to handle a simple repair
I bought a HAIER refrigerator model HTF-456DM6 on 16.7.2018 and received it a few days later. In June 2020 the refrigerator cools badly, but we are leaving, we empty the fridge and we return in August. From the month of August, everything seems to be normal when it is switched on again, but towards the end of the month we are forced to request assistance as it is malfunctioning. the Haier service that gives us contact SC Service- Cesana Brianza (LC). The SC Service technician goes out and installs a "useless probe" in the non-functioning refrigerator, perhaps to justify the 80.00 euros required for the exit. After a couple of days the technician returns to collect the probe and ascertains that the refrigerator is not working. Another technician returns, in our opinion a bit more available (and prepared it seems). It confirms that the refrigerator has a serious construction problem, and the intervention is radical and expensive. It seems that the compressor was born with a major defect and advice is needed with the Haier parent company to evaluate the intervention. We are at 28 October 2020. I am waiting to the bitter end, no one is heard anymore, until 29 December 2020, when SC Service calls me and asks me if the problem has been solved. I reply that I am still waiting, indeed I am surprised that no one has done anything yet. Since that day, neither Haier nor SC Service have ever been heard again. Today we are on May 6, 2021, more than 6 months have passed since the last intervention of SC Service. It is truly shameful that no one has bothered to give me assistance or support than this problem, bearing in mind that we are talking about a refrigerator that was delivered to me in July 2018, perhaps a little too young to be thrown away. But is the compressor not covered by a 10-year warranty?
I bought a washing machine and dryer yesterday. On the first day the washing machine malfunctions. No help or support from the company.
